[Resolved] Bajaj Electrical - Induction — Can i expect my Induction is in working condition?

Abhishek Nagrale

from Bengaluru, Karnataka

Address:

Mumbai City, Maharashtra

Dear Team, My induction (ICX-7) was not working since early of this November (the first problem which I faced, it auto defuse main Fuse, when I start), I had registered a request for facing a small problem (complain no is 3485749). On Monday 11 Nov 2013 an Executive come to home and repair. Amazing the problem was solved but facing another problem, showing another type of error Showing E-9 error within 5 minutes of start. The Induction is just 3 months old and facing such problem. Online complain is register for this as well as sending mails to Bajaj team. Finally another Executive come to home after 3-4 days and The PCB of induction has been replaced. And it starts again with another problem. Not my pressure cooker is detecting on it (which I regularly use for cooking). (Another complains no 3605206). Still the induction is not working. The sensor is Not detecting any of the Cookware onto the Induction. The Promt (Authorized Service centre- Navi mumbai) has taken this induction under supervision near about 3-4 days, then returns with the same situation as before. I was suffering with this problem, since were more than 20 Days. I had facing such a bad Experience into just 4 th month of purchase. (Bajaj Induction ICX-7). I really frustrated with this Induction in just few months. If Bajaj will such services into the Mumbai, then what should expect in some small Village. Can I expect a new Bajaj Induction against your faulty Induction? Can u give a new induction if not able to resolve the problem? Dear Consumer complaints team, Request you to take appropriate action against Baja Electricals. Dear Reader, Kindly think thousand of time before purchase of any bajaj Induction, they don’t give you satisfied service and like me facing problem since a month. Regards, Abhishek Nagrale (Customer from Mumbai) (Mo:[protected], Mail- nagrale.[protected]@gmail.com)

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Complaint marked as Resolved

Dear Sachin, Amit, Binu & Other support team, Thank you so much for your kind support. I got my all Money refund from D-mart. Dear Customer complaints team, Thank you so so so so much. I would like to close my all the complaints against Bajaj Electrical. Regards, Abhishek

Dec 03, 2013

Updated by Abhishek Nagrale After few days of observation, i got back my Induction.
But the Pressure cooker is still not working on it.
I use the same pressure cooker since Purchase of this Induction (No any problem found till November).
Also this cooker is working on other Induction (I have another Induction of Jet King).

But after this changes of PCB and other problem.The pressure cooker is not working. (After November)
I found there was definitely some kind of technical Problem with this Induction.
Request you to please provide me a replacement for this.
There were only three months has been passed to purchase.
I hope if any one can listen this Problem.

Dec 06, 2013

Updated by Abhishek Nagrale Definitely, this is faulty induction. the Two more problem i facing are describe below. Can this was not detecting during inspection? But when your technician was coming to home and we both inspect how this was working, then it was notice the below second problem.

First: It works only for 2 minutes and its sudden turn off and showing E1 error. And this is problem is showing with Each and Every cookware even with SS cookware induction based fry pan, induction based Tava also.
Second: Pressure cooker is detecting on 160 degree temperature only, with any fluctuation into this temperature. Then the induction not detecting the Pressure cooker. and it turns off. (If there was problem with Pressure cooker then this also not detect on 160 degree temperature agree / not agree). One more thing this pressure cooker is working on my other Reputed branded Induction.

But as per your comment "according our inspection this induction cooker is working fine for all the parameters mentioned in induction cooker", i think you don't know how to inspect.

I want my money refund, because within few months if i facing such problem with this induction and also with your services. And you know the best thing with this induction: after every repairs a new problem facing. how and why? So what is the guarantee i had not facing any further issue?

But Still Bajaj Electronics didn't accept that actually the induction is faulty but blaming to other brand "Problem is in other brand induction base pressure cooker for which we can't make any correction in product .We also not able to make any correction in either induction cooker or in pressure cooker and requested you to check this induction cooker other available pressure cooker which can work ". I use the same Cooker from the purchase.

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Comments

Abhishek Nagrale

from Bengaluru, Karnataka

Dear Sachin,

I think you have to once ask the technician before blaming to other brand pressure cooker. (mo [protected]).
The pressure cooker is working on 160 degree temperature, but if i increasing the temperature or decreasing the temperature then the Induction not detecting the Cooker.
Kindly talk to the technician as he is also know the problem.

Also this cooker i use from the purchase of this induction. and till now no any problem found.
But after this changes of this PCB this problem facing. WHY???
Also the cooker is working on other Induction (the same i saw to the technician).

While there was other problem was facing it saws E1 error after 5 seconds of starting.then Sudden turn off.
This E1 error showing with other induction based cook ware.
Kindly note that this was another problem i was facing after repairs.

What the hell is going on, after every repairs a new problem facing.

I dont want this Induction, now give my all the money back.

I dont want to take any replacement also for this product.

Kind regards,
Abhishek

On Wed, Dec 4, 2013 at 8:58 PM, CC SIC Mumbai (Sachin Udole) <sachin.[protected]@bajajelectricals.com> wrote:
Dear Concerns,

We have check all parameters for this induction cooker and according our inspection this induction cooker is working fine for all the parameters mentioned in induction cooker.

Problem is in other brand induction base pressure cooker for which we can't make any correction in product .We also not able to make any correction in either induction cooker or in pressure cooker and requested you to check this induction cooker other available pressure cooker which can work .

As this product is working fine we can't replace the product to customer .as you have mentioned that the same pressure cooker is working on this product which we can't check and also the said induction cooker May stooped working due to not suitable pressure cooker used.

We have replaced the new icx-7 PCB for this product which is working fine.

This is for your information please.

Thanks and regards,

Sachin Udole
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Shweta0205

from New Delhi, Delhi

I have felt the same problem with Bajaj products. In my case I was using prestige induction so I never opened the box of Bajaj induction.I haven't used the Bajaj induction a single time after the purchase. But when I started it after years i found the product was faulty. Even the warranty period has expired. When I sent it to the service centre they refused to work on it as the sensor is not working in this condition.
The induction ICX8 starts with beep and then no further action.

Repair is not possible which means faulty products are sold by Bajaj.
I need replacement or my money back.
Really disappointed after this experience.

Thanks,
Shweta