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Bajaj Electricals Customer Care

Bajaj Electricals Ltd

51, Mahatma Gandhi Road, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400023

Customer Care Phone Numbers and Contacts

Phone:+91 22 4128 0000
 +91 22 2204 3780
 +91 22 2204 3733
Fax:+91 22 2282 8250
Registered Office
45/47, Veer Nariman Road
Fort
Mumbai - 400023
Phone - 22043841, 22045046
Fax - 22851279

Company Showroom
'World of Bajaj Electricals'
Bajaj Bhavan
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Bajaj Electricals Complaints & Reviews

Bajaj Electricals - Replacement of bajaj cooler TC 2010 in warranty period

User
 Tejas Thaker on Apr 16, 2014
I have purchased bajaj cooler TC 2010 in may 2013 in around Rs. 5500. I have used cooler in last summer for around 2 months only. in this time it has got several problems. i have made the complaints in response to that excecutive came and just started the cooler. soon after some time is motor need to be replace. after so many efforts and followup after around 4 months it has got replaced by the company. now again I have started using this cooler this summer just 1 or two time its all side blow wind is not working and also suddenly is not working right now. and now my warranty period is also goint...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Bajaj Electricals - frustrating service

User
 Gowri Shankar A on Feb 18, 2014
Dear Sir
I, Gowri Shnakar bought a Bajaj Majesty 3 L Instant Water Heater from CROMA Indirapuram. Last week it suddenly stopped working.The Water heater is still under warranty. I have been calling CROMA for the past 1 week to get it rectified. Today CROMA has started saying to call up bajaj customer care directly sying we have lodged a complaint and bajaj customer care is not responding. Today the service was said to happen, but till date no one has come or i not getting proper response.


Gowri Shankar A...
Complaint comments Read comments [4] Complaint category Water Heaters & Geysers

Bajaj Electricals Ltd - Parts included in guarantee asking for replacement charge

User
 FALGUNISAHA on Feb 17, 2014
I purchased a room heater (RHX2) from Big Bazar on 17/11/2013 recently, by yesterday the halogen rod got damaged/fused. Complaint lodge today (complaint no 4118596), service person called me today (very quick response, its good) and informed me that the halogen rod shall be replaced by chargeable basis. It is totally surprised that as per Guarantee card no where it is indicated that this part is outside guarantee.
The Bajaj people are saying that "USUALLY IT IS OUT SIDE GUARANTEE", boss who cares about "USUALLY"/"IT IS UNDERSTOOD"/ETC non contractual terms....
Complaint comments Read comments [3] Complaint category Other

Bajaj Electricals Ltd - non attending the complaint on bajaj platni

User
 kambarath on Jan 18, 2014
The above product purchased on 11th January, 2014 from Future Retail ltd., CDC Noida, Sect. 38A Home town, The great india place mall, Noida. i have given the complaint on 15th jan. 2014 as it is not
working. no body turned for either repair or replacement. i have contacted on mobile no. 8527992322 and 22715904
bu no action. now 4 days over.

i have purchased this heater only for protecting my wife as she is under treatment in Kailash hospital for last 2 years.

pl. give reply immediately about this delay and replace the same with compensation as the patient...
Complaint comments Read comments [1] Complaint category Other

Bajaj Electricals - water heater boiler

User
 Mohan K Bhadwa on Jan 11, 2014
dear/sir this is complaint for 15 litre boiler. we bought 15 litre bajaj make boiler from patwari electrical & electronic shrimadhopur distic -sikar rajasthan tel 01575250184 dated on 17.11.2012 bill no .349.the boiler worked only for a day and stopped working.then i complainted and your worker repair it . but again it stopped after i complainted on dated21.12.2013 comp.no3796053-1 and after 10days repair your person but again it stopped now.there may be amanufacuring problem in it so please replace it.i am into interiors business at mumbai and we give different company's boilers to...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Bajaj Electricals - Pathetic state of after sales service

User
 Paromik Bhattacharyya on Jan 4, 2014
Dear Customer Care Officials, Sorry to say, your after sales service is the worst in this domain. I bought a 1.5 kw immersion heater from snapdeal.com. Within 7days of its purchase it stopped working.Naturally i booked a complain whose number was 3796994-1. I was told I will be given IN HOUSE servicing by your CC executives. Today, in the evening I got message in my mobile showing "customer, confirming that your bajaj call no 3796994-1 has been resolved" where the reality is no body from your service centre came, nor they gave me any call inspite of having both landline and mobile number...
Complaint comments Read comments [1] Complaint category Appliances

Bajaj Electricals - Bajaj Majesty CGX1013: Not working in order

User
 Shilpa Gahlot on Jan 1, 2014
We bought Bajaj Majesty CGX1013 from Mittal Agencies, New Delhi on 22nd October 2013. When we started using it, we found that a strange violent sound was produced when the gas was turned on and off. We complained for the same on Bajaj helpline number: 02241280000. A person came to check the gas stove and changed its burners. But even that did not solve it. Infact the problem has been increasing ever since. I have complained a number of times on Bajaj Helpline number, talked to the service centre manager and the Senior Area Incharge in the same regard. All of them say the same thing again and again...
Complaint comments Read comments [2] Complaint category Products & Services

Bajaj Electrical - I had a very bitter experience while using BAJAJ Geyser.

User
 ranjan_cse2006 on Dec 26, 2013
Hi
I have a very bitter experience while using BAJAJ Geyser. I purchase it a year back. On the very day of installation it started giving trouble. Initially Auto-cut was not working, I called customer care and it was solved by technician. After 3 month started giving heating problem. Then after 8-9 month its tank started leaking then I got it changed from service center. After all these instance I called technician 4-5 times for some heating problem.
Now for me its about 2year after taking geyser it is totally scrap for me. Bajaj is saying we will repair the same will charge about...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Bajaj Electricals - none of the executive of bajaj or their dealers are able to address the status of my faulty item

User
 dava78 on Dec 23, 2013
Even after 21 days after pick up of the faulty item from my home, none of the executive of bajaj or their dealers are able to address the status of my faulty item (what is the present status, what is the remedy measure, ...).
Also, it is little disturbing when such a big company's (BAJAJ) dealer or whomsoever, is not even picking up a phone call from a customer (immaterial of the item), to address and look into the issue and respond to him accordingly.
This is really mind disturbing, and instigates people to never ever choose this brand. Also, this sort of approach, adds a black...
Complaint comments Read comments [2] Complaint category Water Heaters & Geysers

Bajaj Electricals - Bajaj Geyser -Poor Service & Cheats working in company

User
 pragaku on Dec 16, 2013
Hello We have purchased Bajaj Geyser Shakti Plus Model (15 Ltr) in Feb 2013..It has not even started single time. Every time we call n complain no resposne...we have raised atleast 10 complaints..No response on that till date... Every time they send service person, they come n do some temrory fix and leaves...Ultimately they are cheats . I beleive these people are not geneuine persons and are cheats...They call us and say will come today but never turns back... Below are the persons, we have contacted hundred times..but no response...They dont even respond to call...Any educated person wont...
Complaint comments Read comments [2] Complaint category Water Heaters & Geysers

Bajaj Electricals - GEYSER NOT REPAIRED EVEN AFTER 3 MONTHS OF COMPLAINT REGISTRATION

User
 Subramanian Gk on Dec 9, 2013
GEYSER Model BAJAJ SHAKTHI HORIZONTAL Purchased in March, 2011 from Shriram Electricals, Magarpatta Rd., Hadapsar, Pune. Geyser stopped working since Jun 2013. Complained to dealer. Dealer sent one electrician by name Vishal who replaced Thermostat, MFSV valve and connecting pipe and charged Rs.1010. Geyser stopped working from very next day. Dealer registered complaint with Bajaj electricals. COMPLAINT NO. & DATE: 3652398 AND REMINDER No. 3043600 on 14 Aug 2013 Dealer says he has been contacting and complaining but no response. He said Distributor will come today...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Bajaj Electricals - Sakthi geyser not working . Trips everytime

User
 Sujta on Dec 8, 2013
I have bought 2 bajaj sakthi geysers 10 litres two months ago. I have barely been able to use it. It trips every other day. The technician comes and resets it and it trips again. I feel its a faulty product. Please exchange the product. My service request number is 3668422. I have also sent an email...
Complaint comments Read comments [3] Complaint category Electronics & Appliances

Bajaj Electricals - Bajaj Gas Geyser

User
 Jaswinder Singh on Dec 4, 2013
I purchased bajaj gas geysers from rajiv kumar sharma sales electrical and electronics Distt.HOSHIARPUR, (Punjab) on dated: 02/12/2013 from purchasing bajaj gas geysers not start. We complaint today. So please help me to change my bajaj gas geyser which are in two years warranty.

product AQUATHERM GWX04 (LPG)
SR NO. Z019 GW4L051000794


Kulwinder singh s/o Sansar singh
Village:- Khera
Post office:- Harta
Distt:- Hoshiarpur
mob no. 9463011294...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Bajaj Geyser - Defective product and pathetic sales service

User
 pragaku on Dec 2, 2013
I have purchased a Bajaj Geyser in Feb 2013 and it is not working properly from the day1. After instillation it worked for 30 mins and later the power was not flowing in and i have contacted the customer service centre. Every time they give me complaint number and nothing is happening. Numbers are 2921976 and 3056846. Once Bajaj customer care person came in and he said I will do it for 200 Rs even if it is under warranty and you don’t tell this to service centre and he repaired it and said it will work fine but when we switched on the geyser and kept it on for 40 min suddenly got some noise...
Complaint comments Read comments [2] Complaint category Water Heaters & Geysers

Bajaj Electricals - complaint about the service for my geyser

User
 shishir1311 on Dec 1, 2013
PLEASE DONT NOT BUY BAJAJ GEYSER.!!!111 I complained this year in the month of feb 2013 and since then i am trying to get it fixed by calling bajaj service center and Area manager Mr Shashi Ranjan for ghaziabad who takes care service for ghaziabad, I have never seen such responses from any private company. I am now struggling to get my geyser fixe ad it has not been more than 2 years to purchase, Can someone help to provide any escalation contact number who can help to get it fixed....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Bajaj Electrical - Induction - Can i expect my Induction is in working condition? [Resolved]

User
 Abhishek Nagrale on Nov 30, 2013
Dear Team, My induction (ICX-7) was not working since early of this November (the first problem which I faced, it auto defuse main Fuse, when I start), I had registered a request for facing a small problem (complain no is 3485749). On Monday 11 Nov 2013 an Executive come to home and repair. Amazing the problem was solved but facing another problem, showing another type of error Showing E-9 error within 5 minutes of start. The Induction is just 3 months old and facing such problem. Online complain is register for this as well as sending mails to Bajaj team. Finally another Executive come to home...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Bajaj Electrical - Induction - Suffer from Long time Induction was not working also Team did able to resolve the Problem [Resolved]

User
 Abhishek Nagrale on Nov 29, 2013
Hi,

My complain no is 3485749.

My induction is not working since two weak, i register a complain for facing a small problem. Before two days an Executive come to home and repair it i pay him 50 Rs charge for traveling charges also even its in the warranty period. The problem was solved but facing another problem, showing another type of error Showing E-9 error.

Calling to executive and prompt service but still no executive come.

the Induction is just 3 months old and facing such problem.

Phone No- Prompt: 9821516054, Bajaj...
Complaint comments Read comments [3] Complaint category Electronics & Appliances

Bajaj Electricals - Bajaj dumps cheap Chinese appliances with no service back-up

User
 chidsmagics on Nov 25, 2013
Dear All, I have purchased a Bajaj Gas Gyser (Platini) in Nov 2012. This has 2 years warranty. My geyser started developing problems within 3 months of purchase. I kept chasing the customer care and their franchise Pant Service and Best Service to repair. Everytime their person would come and say I will bring the parts and then vanish. After 3-4 days a SMS would come saying that the complaint has been resolved. This went on till Aug 2013 when finally they agreed to replace the geyser. But they said I will have to approcah the dealer AR Electricals in Bhagirath Palace, Chandni Chowk to replace...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Bajaj Electricals - Bajaj Gas Geyser - Defective

User
 Goyalamit17 on Nov 18, 2013
Hi, We recently purchased a Bajaj Gas Geyser. However the gas geyser is defective. We tried to raise the complaints with the customer care, however the customer care would send the request to Jagdamba Service Center. The Executive(Mr. Wahid) did come for the first time and said the coil is defective and needs to replaced and said he will come back and replace it. However, this guy never turned up and our complaint was closed as Resolved. Here are the complaint numbers we have raised so far: 3457177, 3484512. We again raised the complaint, but the executive didn't turn up yet. We...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Bajaj Electricals Limited - water heater not working

User
 rk1 on Nov 16, 2013
as we have the warranty of 2 years, last month our heater went under repair so we called the customer care and assign the complaint, the complaint no is as follows:3448516 as we complained electriciants came from "S.A.ELECTRICALS", but they sai that they need a clear bill with proper guarenty card. but since ever there is no such card given by the respective showroom. they have given just a book with a seal. the also added that this is enough for the warranty and again they talked with the customer care. by this activity we are so drepessed . so i hope you will take immediate action...
Complaint comments Read comments [2] Complaint category Water Heaters & Geysers

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