Bajaj Electricals Customer Care
Bajaj Electricals Ltd
Customer satisfaction rating: 19%
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581
COMPLAINTS

Bajaj Electricals Customer Care

Bajaj Electricals Ltd

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Address
51, Mahatma Gandhi Road, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400023

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 22 2282 8250

Additional info
Registered Office
45/47, Veer Nariman Road, Fort, Mumbai - 400023
Tel: +91 22 2204 3841, +91 22 2204 5046
Fax: +91 22 2285 1279

Company Showroom
'World of Bajaj Electricals', Bajaj Bhavan, Nariman Point, Mumbai 400021
Tel: +91 22 2202 3626

Customer satisfaction rating
19%
Complaints
581
Pending
253
Resolved
61
So far so good - The company responded to our notifications and is working on resolving complaints.

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Bajaj Electricals Customer Care related pictures (41)

Bajaj Electricals Complaints & Reviews

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Bajaj Electricals — Baja water geyser

 sanket.agrawal on Dec 5, 2016
Hi,

It is with much regret and anger that I am writing this email to the customer care division for Bajaj electricals. I am highly disappointed by the quality of service and response provided to me for what seemed to be a regular geyser fault - which has now become a fiasco.

I had raised a service request for a fault in my geyser on 27th September to which a Bajaj Engineer by the name of Rakesh Gautam (phone - 8376843826) attended on 6th October. He replaced the thermostat and element to correct the issue. When we asked him for a bill, he said that the company has...
Complaint comments  Read comments [1]Complaint category Appliances

Bajaj Electricals — Steam Iron repair

 Ramesh Jagetiya on Dec 3, 2016
Sir,
I have Bajaj Majesty steam iron. I was given it at your service outlate M/s. Harsh Electrical, Near Pratap Talkies, Bhilwara for replace its plate on approx. 1 month ago. They replace that plate by new one but not give me bill for that.
When I use such iron my clothes were stick on iron plate, I went again at service centre to complain about this problem but he was not give me satisfactory reply and ask me to drop iron for 2-3 days to set thermostate . When I again got my iron and use it my clothes again stick on plate. My 2 trousers were stick on iron plates and damaged. I again...
Complaint comments  Read comments Complaint category Appliances

Bajaj Electricals — Poorest Customer Service

 AnkitDevaliya on Nov 29, 2016
My name is Ankit and i bought your fx11 food processor, from the day i bought it (April)i couldn't use it.but 2 months ago i tried to use it but it smell like burning something i called immediately the customer service number and registered a complain to check whats wrong with the product but no one came.(great service) tired of waiting i called again after a month and registered another complain.(first was never resolved).Still i am waiting for the service man.I must say you are having poorest customer service i ever seen.Fix it or i have no other option but to go to consumer forum.Bajaj Call id...
Complaint comments  Read comments Complaint category Appliances

Bajaj Electricals — Not received any call or revert

 Shashank14dec on Nov 22, 2016
Team I register my complaint 3 weeks back regarding non heating of my geyzer which I purchased 2 years back. Customer care given one reference no but no guy visited at my resident after 1 week I again complaint the same issue but guy again not visited at my resident again. Third time again I took the reference no . this time customer care support given me a no and asked you have to call on this no. Now from last 4 days I m chasing this person and every time he said that guy will come today. His mob no is 9599548405.
Its a pathatic services which you guys are offering and cheating to your...
Complaint comments  Read comments Complaint category Electronics & Appliances

Bajaj Electricals — No repsonse from team - noi0511160010778924-1

 Kandarp Razdan on Nov 20, 2016
Hi,

I have submitted my compliant with above mentioned complaint number on 7 th and today is 20 th. No one has visited till date.

I have called the service engineer directly atheist 10-15 times and agreed on a time however post committing he has not shown up. Can you tell me what i am supposed to do and follow till how many more months. I hope you understand that its cold out here and geyser is not working which i have bought 11 month ago.

Can you help to sort it out....
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Bajaj Electricals — Water leak from brand new water heater

 goravhernakia on Nov 18, 2016
I have purchased Bajaj New Shakti 15L Water heater which has got various complaints on 1st day itself. I have given a call on customer care on 12th November and technician has attended the same.

Complaint reference no. is AHM1211160010821811-1

I have given a complaint of Power light not glowing for which technician opened the geyser and found water leakage inside it. He committed me that my water heater will be replaced with a new one in next one or two days.

No one has attended till 15th November and new technician came yesterday without providing...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Bajaj Electricals — Replacement of product

 Santosh Trimbake on Nov 15, 2016
Sir /madam
I had ordered the product bajaj majesty new easy pop toaster through online bajaj customer porta. The product has been delivered to me on 4th nov. 2016 the web order no is bel001b0123735
Unfortunately the product delivered to me in damaged condition. Pop the back side was in broken condition. Image of the same has been attached for reference. I request you to replace the item as early as possible....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Bajaj Electricals — Geyser SS tank corroded within two years and gives electric shocks

 sudhi82 on Nov 12, 2016
I purchased a 15 Ltr Bajaj Geyser from Gujarat. It started giving problems within one year and thermostat was giving problem leading to less heating. Lately it stopped working all together and I booked a complaint with your Vadodara service centre - Prash Services at Hirawanti Chambers. This complaint was attended after four days that too after several reminders. Subsequently I was told a charge of Rs 4000 for repair which is almost the price I purchased the geyser. I am told that tank has corroded and thermostats is not working. I am really shocked that the Company of Bajaj repute is making a product...
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Bajaj Electricals — Bajaj electrical glass top gas burner

 bhavinsalvi on Nov 11, 2016
I had recently purchased bajaj electrical gas and the product is defective. Inspite is repeated complaint nobody reverted for same. Gas knob today got burned on its own . and its life threat as any thing like blast can happen and for these bajaj electrical will be responsible. Complaint no. 10799714 done on 7/11/16. And earlier complained lodged on 24/10/16. Its no. 10704479.we have purchased it from kandivali gruh Vastu bhandar ( kandivali west)...
Complaint comments  Read comments [1]Complaint category Appliances

Bajaj Electricals — Bajaj platini px 25 glr/ product is not working

 Madhav Soni on Nov 8, 2016
I hv purchased a bajaj platini px 25glr today on 8/11/2016, from a disrtibutor in katihar(bihar), after installing i tried to start this product but its not working, i dont know why i hv tried everything mentioned in the user manual, even i called up a local technician who also tried a lot but its not working, tried to call up on the cust care number but it says the cust care number is no more working, i feel helpless abt this, pls help me or else i will file a case on consumer form against this.
Thanks
Madhav soni...
Complaint comments  Read comments Complaint category Electronics & Appliances

Bajaj Electricals — 10 litres water heater tank leaking

 arone on Nov 6, 2016
Sir, i have brought a 10 ltr water heater on 21-11-2013, that i had noticed, bottom of the water heater, dripping drop by drop, i have informed to shop which i have purchased, that he has told to contact customer care of bajaj, i was tired to catch technician from your side, kindly help us, we have a guarantee period 2years, kindly response us, thank you, contact no - 9941915023...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Bajaj Electricals — Cx10 cooktop

 chandwaninitin on Nov 3, 2016
I complain two times in customer care.. The authorized person came and saw the product and try to repair that product but he cant able... I purchase that product in 2014 and i having 5 year guarantee card of that product... Now they are replying me that they cant do help any more. From last 3 to 4 months i am facing this problem and they are not giving me proper resolution.. Today i talk to mr. Niraj ji. Hey are manager at jaipur office... I record our conversation. Now they are telling that they repair the product on the chargeable basis...

I purchase that product on 14/dec /2014
Complaint comments  Read comments Complaint category Appliances

Bajaj Electricals — Using chines materials / quality check department providing defected materials

 Saji Mathew74 on Nov 2, 2016
I bought new bajaj induction majesty touch pro on 28/10/16 (dhanteras) from manglam add: 1 press complex zone 1 mp nagar bhopal.

On starting it not start. so i gave my first complaint to customer care on 29/10/16 & callid is ind2910160010740130-1.
Your service engineer rahul visit at around 6 pm on 29/10/16. after checking he said cord is not working, we have to replace it. for replacing he have to talk with boss and inform till 9 pm. but his call not received.

On 01/10/16 i again call to customer care infrom accordingly. mr customer care assured that service...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Bajaj Electricals — Bajaj food processor

 vilpi83 on Oct 26, 2016
Hello to all bajaj teammyself ulhas jamdare (9730350141)its very bad to complaint bajaj second time about the product which i had purchase from ulhasnagar dealer (bajaj world)the first the motor get off an now it totally shut off at the time of diwali wen we need it much well i phone the service station at ambernath but they said to register an complaint an they have time 9 to 6 well they detailer is very casual...
Complaint comments  Read comments [2]Complaint category Appliances

Bajaj Electricals — Geyser Repairing

 StarElectricWorks on Oct 24, 2016
Dear Sir,

Please arrange to replaced / repair the faulty parts of the Geyser which is installed at T-14, ATUL GROVER ROAD, NEW DELHI 110001. The Thermostat is not working with Auto Cut.

It is request yo to please arrange the technician as early as possible.
If any Quarry please contact Sh. VIKAS ( JTO ), BSNL, New Delhi
Mobile No. 09643232648...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Bajaj Electricals — Poor quality work

 R.P.Garg on Oct 24, 2016
We bought food processor FX10 on 11.11.12. a complaint was registered (10451284) on 10.9.16 for attending some job on mixer. your engr Amit from your service centre replaced 3 couplings of same.we also asked to check whole m/c if anything problematic he checked & found all OK.but after one month all the couplings have been damaged. Is it quality job? we are calling the person from your authorised service centre (phone-9899847784-vikas joshi)) and also paying service charge for the sake of quality & good job but we didn't find that. when talked to Mr Vikas Joshi about the same, his answer was rude...
Complaint comments  Read comments Complaint category Electronics & Appliances

Bajaj Electricals — Induction

 Dipannitakumar on Oct 21, 2016
Have been facing problems with your dealer -Gas Point, Grand Road, Puri-752001.Inspite of repeated complaints since past 6 months, no one has turned out to repair the induction. Pathetic service. Not expected from Bajaj. I have even tried to contact your online services but that has turned out in vain. The dealer pays no heed to complaints. My model is Bajaj Majesty ICX 2. What should I do with the induction?...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Bajaj Electricals — Bajaj water geyser

 tnaresh50 on Oct 19, 2016
Water heater not working
I purches a 25 ltr bajaj platini px 25 glr water heater from csd canteen dehra teh dehra distt. Kangra hp. After installation i found that it is not working so i send a complaint on company official consumer care e-mail address. But still nobody solved the issue and no suggestion from there side how long time we wait for your support. Kindly look in to this matter and solved this issue.

Commucation add: ashwani sharma matour (Gurkari chowk) kangra distt. Kangra himachal pradesh contect no. 9816169821, 9418453210
E-mail: tnaresh50@yahoo.in...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Bajaj Electricals — I'm complaining because the owner tried to fool me by providing with used product [Resolved]

 Shivi24 on Oct 17, 2016
Hello,
I registered a request to Bajaj customers care for replacing the glass top of Bajaj INDUCTION ICX21 for which the call was responded aptly with 250 rs service charge at door.I asked them to provide a new glass top because it developed a crack.the charges were 1050+ 250.
All was great up to this.
The technician came on Sunday 16 Oct
And started doing his work.he replace the glass top with an old used burnt cracked glass top from side DAMAGED PRODUCT WAS PROVIDED WHICH COMES UNDER CATEGORY OF FRAUD.
Bajaj electricals service centre at INDORE was the place...
Complaint comments  Read comments Complaint category Appliances

Bajaj Electricals — Bajaj food processor is not working (In warranty) [Resolved]

 Sunil Gunjal 1 on Oct 14, 2016
I purchased bajaj masterchef 3.0 600-watt food processor on 29may 16
Amazon order number-402-3689253-7675502

Its in warrenty. It stopped working.
Need immediate service.

Name/address:
Sunil suresh gunjal
4a/301, kul ecoloch, nande road, mahalunge
Pune, maharashtra 411045
India
Phone: 9766776367
Mail id - gunjal. Sunil1@gmail.com

I have invoice too....
Complaint comments  Read comments Complaint category Appliances

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