Bajaj Electricals — 25 litres water heater bajaj platini

Address:

New Delhi, Delhi, 110019

A bajaj platini 25 litre water heater was purchased by me on 19th july 2016 from kalkaji, new delhi, main market under free installation scheme by the company. same day on 19th july installation request was booked by shopkeeper and i received sms from bajaj electricals at my cell no on 19th july itself informing that my call no. del [protected]-1 has been assigned for installation.
On 20th july technician (phone no.[protected]) assigned by karol bagh service centre (phone no. [protected]) informed me that he will be visiting my house between 12 noon to 3 pm for installation. but he phoned my house at 5.30 pm that he wants to come now to install the water heater. he phoned at my land line no. [protected] as my cell no. did not get connected due to network problem. at that time only person available at home was my 84 years old father so he told him not now please come tomorrow.
On same day 20th july i rang back to the technician from my cell no. and told him to come on agreed time and inform me in advance. i also reminded him to use my land line no.in case he is not able to get my cell no.
Since last 4 days i have reminded the service centre and technician also, both promise every day that we will do it today but till today 25th july the water heater has not been installed.
Today morning as i called bajaj customer care i was informed that my service request has been cancelled by technician giving the excuse that phone number not getting connected. so customer care has booked today again my complaint with complaint no 10171130 and i have received sms with a new call no. del[protected]-1.
Still my water heater is not installed today. i can't sit every day at home for installation and i will be forced to report the matter to consumer court, media and concerned government authorities for necessary action.