Bajaj Electricals — Bajaj Juicer

Dear Team,
I got a Bajaj Juicer which had issues and the consumer care team gave me a replacement tag. It was a very genuine and quick service that I received.
But I am very unhappy with your Sales team who is not ready to give the replacement even after having the replacement tag. Mr. Gurminder Arora from Sales Borivali East section is way too rude to resolve the issue and just insisting me to pay more as the model that I bought is not available with the company. He is just not even answering my calls nor giving me any resolution. I am an expecting mother and I also have a patient at my home who needs to be fed with juices everyday. Even after knowing my problem he is just not ready to give me the replacement. I have already submitted my Guarantee card which clearly states that in case of any issue I will get a replacement. I don't want a refund as I bought the product for my use with ultimate trust in Bajaj and if I have been promised a replacement company should give me a replacement.
According to me if Bajaj doesn't have that model it is the company's responsibility to give a new replacement without any cost as it is not any mistake from my side. Without reason harassing customers this way is not what we as customers expect from Bajaj.
I am attaching the tag for your reference.
I am hoping to get the best solution from your team at the earliest.
Please give me a call on [protected] for any further clarification.
Pooja