Bajaj Electricals — bajaj microwave oven

Address:

Kolkata, West Bengal

My mother had bought a bajaj microwave oven through amazon, which was ordered on 28.6.17. The price was rs. 6899. It was delivered on 3rd july 2017. But the bajaj people came for demo on the 6 th august. When they came for demo, they had told that there is some problem in this microwave and they will repair this parts. There was no call from their end so we had booked complained 0n 8 th and 12 th august. Then bajaj people came and said that they will replace this product and they had given one paper.in which it is written - replacement tag no[protected], replacement approval date-23rd august, 2017-04.53.20 pm.. Replacement approval authority-j. S. Enterprise, mominpur ph no[protected], [protected]., product sr no-ga[protected]. After that we have called several times in the no [protected], some one named rupa or lakhsmi pandey had received the phone every time and told that they had sent mail and there is no reply of mail. I do not know what mail they had sent but we are receiving this answer till last almost 1 month. If we call to mominpur number they are telling that if rupa tells they will delivery the product on the next day. My mother is a senior citizen and she is facing this kind of harrasment from almost 1 month and she is helpless. If there is no solution from your end within next 10 working days she will take this matter to the proper forum.