[Resolved]  Bajaj Electricals — complaint for bajaj electrical rise cooker

Address:

New Delhi, Delhi

Dear Bajaj electrical product limited I want to inform you that your services are for the customer is very bad in first time. I am using so many products of bajaj company like Mixer, Fans, irons, rise cooker, bikes, induction cooker etc. but never face any problem from bajaj products but I am facing first time this problem from bajaj side. I bought a rise cooker of bajaj company and this is in warranty right now till november, 2014 and it not working now i don't know whats the problem happening after that I raise the complaint in customer care on 31st july, 2014. Your customer care executive said to me our service person is come within 48 hrs. after 4 days. when I call on 3rd August, 2014 then they told me that your calls are closed this without repair my product this is your service or what. Again your service person raise my complaint for that then your sevice person is came to my home and they told me that there are switch problem in this rise cooker so this switch i have not rihgt now for this you have to wait for 3 days and they have gone from my home. After 3 days we are not got any call from your side actully what happen. when I call to the customer care after 3 days then he told me that I send our service person and when they came to my home then your service person told me that there is the problem of thermostate so i don't have right now for this thing you have to wait for 3 days more I said its ok. But when I call after 3 days then your service person told me that we don't have right now so we will replace your product but till now product is not replace why this is your sevice or what. I have also talk to Mr. Madan ([protected]) He told me that your product will replace so don't worry for that but when I call them they did not pick the my call why. If you are not give the service to the customer then why are you sell the product to customer. If this is not happen from your side then directly tell us that it impossible from our side. After that I will repair my product from out side. But I always say to every one that bajaj services is very very bad.