Bajaj Electricals — complaint not resolved

Address:

Thane, Maharashtra

Dear sir/madam,
On 7th september 2018 i lodged a call on bajaj call center for my four burner gas stove model cx 10 which is out of warranty through complaint id mum[protected]-1, one person from service center came but not able to repair the stove but asked for service charges, my wife did not pay on the ground that your repair work not over, but complaint closed by them without sharing secret code. Again on 15 sept. 2018 we booked a complaint through id mum[protected]-1, technician came repaired 75% and one burner not repaired, assured us to repair within 2 to 3 days as spare parts not available and asked for service charges and told us these charges will not be demanded again up to one month, we paid the charges rs. 350/- through receipt no. With charges of one burner top also and surprised the complaint closed without sharing secret code. Next on[protected] we lodged a complaint through id mum[protected]-1, nobody came but but i received a call that still spares can not be arranged as model is old, again complaint closed without sharing secret code. Again on[protected] i booked a complaint through id mum[protected]-1 but surprisingly again closed without sharing secret code and after closure i received a call that we have closed complaint because spares still not available.
Now i want to ask if complaints are being closed without sharing secret code for what purpose we are given secret codes? If so reputed and big company bajaj electricals is giving such worst service for what this company having service centers. No period was specified and given when spares will be available and whether again service charge will be asked while we have already paid and repairing still not completed.
I request please resolve the issue immediately.
Vibhuti verma mob. No. [protected]