[Resolved]  Bajaj Electricals — geyser purchased on 22.11.14 not working since day 1

Address:

New Delhi, Delhi

I had purchased a Bajaj "New Shakti Glasslined" Geyser bearing Serial Number 102-0814 / 15835 and GC Sl. No. / Code No. 2824403 on 22nd November 2014 from Narang Electric Centre, Kalkaji Market, New Delhi. From the first day itself, the equipment has not been working. There have been 4 complaint numbers 5897853, 5962375, 6048287 and 6127668 allocated against the said Geyser: 5897853 was of no help since the problem with the Geyser could not be identified 5962375 was for changing of "Assembler" which was faulty 6048287 was again against changing of the "Assembler"; It took more than a week to have the same procured by Bajaj; It worked for the said day and then again stopped working thereafter. 6127668 was again allotted today for the same problem and was even communicated that only the local service center can help and not the official complaint number. No one seems to have any concern at all regarding customer service which is very shocking for a brand like Bajaj. Even the allocated technicians refuse to take calls on their mobiles. Geysers are procured for the winters and its been over a month that I am just being harassed for no fault of mine. Have also requested for the said Geyser to be replaced without further delay and contact number of the concerned official at [protected]@bajajelectricals.com Hoping to get a solution to the aforesaid problem since Bajaj is not bothered about customer grievances at all. Reejoug Ghosh [protected]