[Resolved]  Bajaj Electricals — Heat convector RX10

Address:

201303

Ncharge customer care
Dear Sir,
I have a Bajaj room heater Majesty Heat converter RX10. It is more than Two years old.
Since it developed some problem I personally took it your authorized service center .
I was not aware that it's location had recently changed, so I first went to old location in Sector 49 ( as informed by your Toll free number), then finding that new location in Sector 45, I took it to your service center ( Sarthak services) and explained that the heater was not working.
They inspected the heater and informed me that " filament " needs to be changed and it may take about 3-4 days. I weighted for 5 days the spoke the center Incharge Mr . Rustagi. Having spoken to him few times, it was sent to me after two weeks. On arrival in front of the delivery boy it was found to be NOT WORKING.
I spoke to Mr Rustagi and was told to return it through the same person.
Again after taking more than a week it was sent me, this time they informed me that Motor has also been replaced and I was asked to pay Rs 600/-. On asking the bill, I was told it will be sent by post or e mail. However I paid and the bill has yet to arrive after a week.
This time again after functioning for two days the fan stopped working. I again spoke to
the service Incharge Mr. Rustagi and told him that I was disappointed with the work done, he very rudely told me that he will have it done. This was on date 23 January.
Well still there is no communication, my telephone is not being attend to either.
I may like to add this type of service reflects Very Poorly on the reputed name BAJAJ.
I would request to take the needful action.
With Regards
BK MALIK
DIG( Retd)
98715496