[Resolved] Bajaj Electricals — Microwave oven not repaired despite collective service charge.

navneetgund

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122001
Website:	www.bajajelectricals.com

I have made complaint to bajaj elecctricals around one month back when my microwave oven 2100 etc which stopped working. The product is almost in new condition whereas warranty was expired, however, service technician visited home and asked to pay 350/- as service charged and ensured that oven pcb would replaced since its faulty and taken out from oven for replacement.

However, despite passing more than month and regular follow-up they are refusing to repair or replaced the pcb and giving excuse that its not in their stock. My microwave oven now is good for nothing and as per bajaj electricals they can't do anything and even stopped to pick my phone. I have made almost 4 regular complaint regarding this but all goes in vein.

I surprised when they are selling the products than why the requisite spare parts not made available. Would it mean that product purchased from bajaj would have to be thrown out once inoperative due to faulty part.

Navneet
[protected]

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May 10, 2017

Complaint marked as Resolved

Bajaj Electricals customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2016

Bajaj Electricals Customer Care's response Hi Naveet, we request you to share with us your complaint number and location to address your concern at the earliest.

Regards
Team Bajaj Electricals Ltd.

Sep 12, 2016

Updated by navneetgund I have made several complaints to Bajaj electrical customer care and no. as received through last message is KUN[protected]-1 and address is Gurgaon.

The complaint can also be accessed through registered mobile no. [protected], I felt mentioning address not appropriate and same can also be get through from your databse via mobile no. or complaint no.

Sep 14, 2016

Updated by navneetgund Now again surprised for me..Bajaj electrical customer care message received yesterday that service technician visited at my home on dated 13.09.16 to resolved matter but none found in home. The fact is 13th-Sept-16 was holiday and my and whole family was available at home for entire day and nobody visited. After that I made several calls to there service engineer of H.S Service (authroized Bajaj service center) and he didn't picked it.

What is going on??? I am clueless is my PCB taken out from oven sold to anyone...its more than one month, how much time they need to resolve the issue.

Sep 20, 2016

Updated by navneetgund Bajaj electrical sahab,

Whats happened with my PCB atleast inform, your H.S Service executive Mr. Raghav or Vikas Tiwari not picking my phone and not able to contact them.

In August PCB was taken out from oven and now its September means three months has already been passed and enough to loose patience. Please take appropriate step to address the issue otherwise I have to make complaint to appropriate authority.

Oct 24, 2016

Updated by navneetgund Its now extreme, Bajaj electrical still not have replaced my PCB and now not attending the phone calls and replying to phone calls. They are sitting with my pcb which was taken out from oven in August 16 and still neither they are repairing nor replacing.

The last option I felt is to file the court case in district consumer forum against Bajaj Electricals, its very unethical and highly unprofessional behavior.

Nov 18, 2016

Updated by navneetgund Shocked and surprised to watch the behavior of BAJAJ Electricals. Warn everyone that don't buy anything from such fraud company.

After 5 months of PCB taken out for replace still not returned, my oven left in open condition and now bajaj officials not even receiving calls.

Have they sold out to my PCB to some other customer at high price???

Don't know??

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Comments

Khemsagar

from Pune, Maharashtra

1.Refer to my order no BEL001B0119849 dated 16may2016, wrt Bajaj pedestal fan.
2.Product was ordered from online from Bajaj website and full amount was paid via netbanking.
3.The product has not been delivered to me till date in spite of continuous reminding them about it.There response is extremely pathetic..

Bajaj Electricals Customer Care's response, Sep 9, 2016

Verified Support

Hi Khemsagar, we request you to share with us your contact number and location to address your concern at the earliest.

Regards,
Team Bajaj Electricals Ltd.

Khemsagar's reply, Sep 11, 2016

1. Address is already there in my order detail ..any how you may contact me on my mo no...9869812955 .My address is...26 REVIERA, OPPOSITE AIR INDIA CITY OFFICE, MADAM CAMA ROAD, CHURCHGATE COLABA MUMBAI..400020