[Resolved] Bajaj Electricals — pathetic service against complaint for faulty bajaj 6l water heater | |||
Dear team, We had purchased bajaj 6l water heater majesty model on 22/4/17. We found water leaking through it, and raised a complain on 28th of june (Complaint no. Ahm[protected]-1). The technician visited in 24 hours and said tank needs to be changed. There was no update from them for next 8 days. We raised another escalation complain (Ahm[protected]-1) on 10th of july. We were then informed by the technician that the geyser needs to be replaced. We had multiple telephonic communications with annapurna services - dakshaben ([protected]) regarding the same. She said the geyser will be changed. Every time my parents speak to dakshaben, all she says that the replacement tank/ replacement geyser has not come yet / technician has not come yet. Today when my father spoke to dakshaben, she asked my father to get the old geyser to her shop, and take away the new geyser. The technician would then visit and fit it at your house. Why should my 60+ year heart-patient father climb on a stool and open the geyser by himself and take it to the service center 8 kms away from our home? Is it not a duty of the service provider / mechanic / technician? This has been a harassing and pathetic service experience. Its' been a month since the first complain, and our issue is not resolved yet. Buying a bajaj appliance has become a mental agony for us. A happy customer can give greater mileage to a company by word of mouth publicity. So, it is better to focus on customer satisfaction, rather than giving excuses every time a consumer speaks to you. Was this information helpful? | |||
Aug 3, 2017 Complaint marked as Resolved Geyser was replaced yesterday, after a month long wait. Bajaj Electricals customer support has been notified about the posted complaint. | |||
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