[Resolved]  Bajaj Electricals — Poor appliances and service

Address:

Mumbai City, Maharashtra

I bought your popular ace induction stove on 18/08/2015 and within 10 days o[censored]se it stopped working. so i registersd a complaint on 29/08/2015 your customer contact number as provided on the warranty card. when i made a call the response was good at first and they register a complaint with id 7596317. The complaint was registered to jay services lower parel, mumbai. There technician named dayanand kole called me and he was ok to come on monday 31/08/2015 and in the time slot when i am available. And after that the headache started, technician started giving silly reasons like non availability of parts and extended the date further to saturday 5/09/2015. I also gave reminders in between. when i called him in the morning, he said i may come today at 4 pm. so i waited and when i called again he said that he is not going to come and asked me to contact customer care. When i contacted customer care they said that technician went to your home and i was not available and this was false and the worst reason given by him. When i asked jay services about the reminders they receive during the period of 29/08 and 5/09 they said that they didnt received any reminders between that period. This shows that they is no coordination between your services and this total headache is accumulated on customer whose appliance is out of service. I again contacted main customer care [protected] and the response was worst this time and gave the contact number of some higher authority. when i contacted him he was travelling somewhere and was not available to listen any complaint. still i not got any service and appliance is not working. This crapy service has opened my eyes and i m not going to buy any bajaj appliances in future. P.S : Please read the above complaint very seriously and if possible give my money back.