Bajaj Electricals — Product not delivered for the order placed on Bajaj Online portal

I have placed an order on https://shop.bajajelectricals.com/
Date - 1 Apr, 2022
Order ID - 195346
It payment for the shopping is done successfully and received confirmation SMS stated that products will be delivered within 6 to 7 days.
Today is 12 Apr, 2022 and there is no update on delivery.
Order status on the portal is showing "Ordered" from the beginning and no progress after that.
I reached out to all customer care options given on Bajaj Electricals website -
Phone num[protected]
WhatsApp - +[protected]
Email - [protected]@bajajelectricals.com
No response given over email. Agents on phone and WhatsApp said they don't know status but their senior will reach out to me on it.
I never got any call back for any person of Bajaj Electricals.
Collected a ticket ID from the agent[protected], though not sure if this is of any use.
I need to understand if Bajaj Electricals will deliver the purchased products or not. If yes, then when.
If they don't want deliver, I need to understand how to cancel my order as no option available in the web portal. Customer Care Agents too didn't help on this.
It seems Bajaj Electricals is running a scam
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Bajaj Electricals customer support has been notified about the posted complaint.
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    Bajaj Electricals Phone
    +91 22 2204 3733
    +91 22 4128 0000
    +91 22 2204 3780
    Bajaj Electricals Address
    51, Mahatma Gandhi Road, Fort, Mumbai, Maharashtra, India - 400023
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