[Resolved]  Bajaj Electricals — Water Immersion

Address:	400083
Website:	bajajelectricals.com/contact.aspx

My water immersion is not working and I am following with Bajaj customer care from last 8-10 days. Complaint # MUM[protected]-1.

First time the technician visited with out informing on the working day and calls after leaving my location. Upon speaking to him I asked him that he should inform customers before visiting so that customer can give their convenient time or will be available at your visiting time. His reply "HUMLOG CALL NAHI KARTE KISIKO JAANE KE PEHLE. AAPKO CHAHIYE TO AAP GHAR PE RAHO" I requested him to visit later all his other appointments since he was nearby area (Vikhroli west). He again replies arrogantly - "NAHI AA SAKTE EK AA KE GAYA TO VAPAS NAHI AYEGA, VISITS KE BAAD HUIME OFFICE JAKAR BAHUT KAAM HOTA HAI."

After all this, very surprisingly I received a message stating that "DEAR CUSTOMER, REF BAJAJ ELECTRICALS CALL NO MUM[protected]-1, WE DID NOT GET ANY RESPONSE FROM YOU, HENCE CANCELLING YOUR CALL. PLEASE REGISTER NEW CALL.

I also updated details on website - http://bajajelectricals.com/contact.aspx

I again called call centre[protected] and explained the situation. afterwhich she re-opened the Complaint. Also I instructed her to set appointment for Saturday as I will be available. This time technician calls on Friday and asks me my availability to which I confirmed him for Saturday.

No one turned up on Saturday and Today Monday I received same message "DEAR CUSTOMER, REF BAJAJ ELECTRICALS CALL NO MUM[protected]-1, WE DID NOT GET ANY RESPONSE FROM YOU, HENCE CANCELLING YOUR CALL. PLEASE REGISTER NEW CALL.

Is this some kind of JOKE???

HOW RIDICULOUS SOME COMPANY SERVICES CAN BE?? THIS IS ONE OF THE GREAT EXAMPLE...