[Resolved]  Bajaj Finserv — Issue Of Policy & Deuction of Amount with out my Consent

Address:

Chennai, Tamil Nadu

My name is Sanjesh.V & I am from Chennai. My customer Id is 21771193 I did purchase one Mobile – Samsung Galaxy S6 from “THE MOBILE STORE” in Chennai.. I am availing 0% EMI from Bajaj Finance as recommended by The Mobile Store. Bajaj Finserv is charging me my EMI for the Mobile I purchased (Policy No : 403SCE09045635, Amount of Rs 3565) for which I have agreed & signed papers; apart from that Bajaj Finserv have also included some other insurance without my knowledge (Policy No : 403ILS09046430, Amount Rs 489) for which I have not agreed. My first Installment message asked me to pay Rs 4054/- on a monthly basis to Bajaj Finserv, that’s when I had a doubt (how can my EMI be more than what I accepted ie Rs.3565) & contacted The Mobile Store & they asked me to contact Mr.Jai Ganesh (Bajaj Finserv guy - Mob : [protected]) Jai Ganesh told me that a Bajaj Finserv staff had initiated an extra Insurance cover in my name (Rs 489) & I have been charged for that, which I had no idea why did they do that. Then I asked him to cancel the Insurance & he requested me to pay the first installment & then he will refund me that amount – But it did not happen that way. Next month I again got a SMS saying I have to pay my EMI for Mobile & the extra Insurance as well. Then he told me that I need to pay 3 months EMI in order to cancel my Insurance & refund my money. But now there is no sign of any refund or any sort of information from neither him nor Bajaj Finserv. I request you to kindly cancel Policy No : 403ILS09046430 & refund money (3 months) charged from my bank with out my approval. My Email Id : [protected]@gmail.com My Contact No : [protected] Kindly advise.