[Resolved] Bajaj Finserv — Loan on my name taken | |||
I have recently applied for a loan and came to know that 2 loan were taken by me from Bajaj Finance and there is outstanding of amount. But i had taken only one loan.Other loan is taken by someone else on my docs. My mobile no is not registered despite behind them . I am not able to approach customer care since i do not have cust id. I have also not recieved my NOC, EMI card as comitted by them. There is no contact no toerh than toll free. Ashwani Gupta [protected] [protected]@rediffmail.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Bajaj Finserv customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Ashwani,
With reference to your post and our discussion we would like to inform you that, basis your request, we have updated your new mobile number in our records. We would like to confirm that as per our records, you have availed 4 loans and all these loans are closed and there is no amount outstanding against these loans. We have emailed the Closure letter (NOC) for all these loans on your registered email id for your reference. For your query related to EMI Card, we wish to inform that we have not received your application for the same. You can apply for an EMI card while taking a new consumer durable or lifestyle finance loan and paying the fee for same. We wish to state that the toll free number[protected] provides IVR access for all loan related information and has no voice access for consumer durable loan customers. For more information related to your loan account, you can write to us on [protected]@bajajfinserv.in or logon to our website www.bajajfinserv.in
With regards,
WeCare
Bajaj Finserv Lending
With reference to your post and our discussion we would like to inform you that, basis your request, we have updated your new mobile number in our records. We would like to confirm that as per our records, you have availed 4 loans and all these loans are closed and there is no amount outstanding against these loans. We have emailed the Closure letter (NOC) for all these loans on your registered email id for your reference. For your query related to EMI Card, we wish to inform that we have not received your application for the same. You can apply for an EMI card while taking a new consumer durable or lifestyle finance loan and paying the fee for same. We wish to state that the toll free number[protected] provides IVR access for all loan related information and has no voice access for consumer durable loan customers. For more information related to your loan account, you can write to us on [protected]@bajajfinserv.in or logon to our website www.bajajfinserv.in
With regards,
WeCare
Bajaj Finserv Lending
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Thank you for sharing your details. We have already initiated the process of resolution of your query. You shall hear from us asap. During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.
With regards,
WeCare
Bajaj Finserv Lending