[Resolved]  Bajaj Finserv — Misbehaviour of representative

Address:

Chennai, Tamil Nadu

Dear Sir/Madam, Im writing this mail with broken heart where your representative Mr Barani working at reliance store mylapore insulted me and suspected my trustworthy. On[protected] I purchased a TV at reliance store with EMI option and Mr Barani assisted with this. I was not impressed at first place itself coz, before billing only credit card xerox and address proof is more than enough to purchase TV with EMI. After billing he asked for credit card bank documents and when I produced it, he then said " sir, this not required and only bank statements is required ". I gave those details also and he said it will be processes immidiately and product will be delivered. I waited for 48Hrs and when I called to enquire details, Mr Barani said that home verification is required and this would take 24-48Hrs more. While billing he never said that home verification is required. I nearly waited for 4 days and no one turned up for verfication. So I really got pissed off and I cancelled the order. On[protected] someone came for verfication and I asked him to cancel this request. On[protected] went to the store to get my cashback and Reliance manager helped me with that. When I asked for the documents that I submitted, Mr Barani lied that I came and collected my documents. I asked manager to search in his cuboard and my documents was with him which he lied that I collected it longback. I asked an explanation for this culprit activity and he denied to explain this. When asked for the reason why processing got delayed, he said I provided a fake PAN card and thats the only reason it got delayed and rejected. He also said for the people who are born in the year of 1991 PAN card government will not be issued and I provied a fake one. How dare he can say that I provided a fake document when it was issued by government and moreover Im an IT employee and I file all my taxes and bank taxes with that only, and I have all the proof of my tax-paid?? My PAN card no is CIWPP6397P . So Now I request a proper explanation and a proof how my PAN card is fake. I request you to take an immidiate action on Mr Barani who insulted your customer and he also lied that I collected the documents before but finally it was found in his cuboard.