Reliance Communications Customer Care
Reliance Communications Ltd
Customer satisfaction rating: 16%
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15658
COMPLAINTS

Reliance Communications Customer Care

Reliance Communications Ltd

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Address
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709
Landmarks:Opposite Khoper Khairane Railway Station

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
379
254
1800 3033 5555
[Reliance Network]
89
105



Additional info
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)

Customer satisfaction rating
16%
Complaints
15658
Responses
8975
Resolved
288
So far so good - The company responded to our notifications and is working on resolving complaints.

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Reliance Communications Complaints & Reviews

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Reliance — Discontinue of data card

 P M Gopalachary on Jul 24, 2016
Sir
Namaste
I am P M Gopalachary P H F, From Nellore, Andhra Pradesh. I am a retired Head Of the dept. of Oriental Languages from V R College, Nellore.
And Ex- Rotarian I am one of the users of Your Company’s data card for approximately four years.
I crossed 70 and running 71st year. I suffer from High Sugar level, B P and Stent is placed for my heart trouble.
In the month of April I received email and as well phone calls
From Customer care service, for up gradation from 3 G to 4G. But as my vision is not co-operating to use computer as before, so I requested...
Complaint comments  Read comments Complaint category Broadband

Reliance Communications Limited — Termination of Reliance GSM SIM card & Given to another customer the SAME Number

 manjunath l on Jul 24, 2016
I had subscribed Reliance GSM Prepaid mobile No +91- 9019029031
( sim no.8991104600000562805) in Dec 2014. And it is terminated on May 17, 2016.

Latest OUTGOING SMS was sent from the same was on May 16, 2016, just before the day of termination.

As per Telecom Consumer Protection Act SENDING OUTGOING SMS will definitely fall under the activity of usage of SIM.

Then why the above got terminated ?

i met Rel com APPELLATE AUTHORITY IN Bangalore on june 12, 2016 but no use on 25 JUNE, 2016 new customer activated on thE SAME and he is...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Reliance Communications — Persistant complaint for non operational of Landline and data connection

 Lumans on Jul 24, 2016
Reliance A/c No : 100000115547852, Landline no - 1130254289. Every time your technician comes and does something temporarily and phone starts working, however, not more than one week. Whenever we ask him for the reason of defect, the answer would be some technical defect . And promises us that going forward it wold not give trouble.
Humble request with folded hands to get this issue resolved permanently. Otherwise we will be forced to surrender this number....
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Cheating in name of upgrade

 Kamalnath K on Jul 23, 2016
I'm having a Wipod device with number 9382630332 . 4G sim was delivered to house, first ! Device was asked to be purchased! I also purchased the device! Now the old modem is not working, and the new 4G device is also not working! I have to get internet since my work is internet based.

The customer care numbers are always busy!

I need a solution as soon as possible!

Thank you!...
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Stop Internet without Information

 Rakesh1580 on Jul 23, 2016
Hello,

I have 2G Netconnect dongle (CDMA No:9370727105). But last 2 days they was stop Internet. Because of they have stopped their CDMA service and asking consumer like me to purchase a new dongle for their GSM network and take any regular rental plan. But I have already paid 3 months advance payment for 2G Internet. Validity till 25th August. and balance is almost 8GB. But they have not give me internet connection because in my area they have stoped CDMA service.

They have not provide me any dongle for internet use. without information they have stop internet because...
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Regarding E-Adhar Identity and address proof.

 Rajeev Roshan on Jul 23, 2016
Mail sent on 21st April to authority.delhi@relianceada.com
Dear Mr. Rahul Tandon,

Greetings of the Day!

Recently i have port my mobile number 9716377692 from Idea GSM to Reliance GSM in postpaid.through Reliance store, ADBG enterprises, Commercial Shop-Ii/C-48, Ub, Lajpat Nagar-Ii, New Delhi . I have provided my E-adhaar printout to reliance store as identity proof and Address proof. Later, the verification agent came to verify the identity proof and address proof and my parents shown them E-adhaar of mine. The verification agent told that Reliance is not entertaining...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Reliance net connect system errors

 rbansal on Jul 23, 2016
Hello,

I am customer for reliance (Number 9370082072)for almost 8yrs now, so when you started with the 4g up gradation thought of continuing with reliance but it seems I took a wrong decision.

Last month the new wipod worked for just 2days, after many requests 2g worked for 10days.
I received a bill amount of 575 which when asked for any adjustments for bill as it did not work, the concerned person asked not to pay any amount as of now as he will be sending a mail for waiver of amount.

Again since 10days net is not getting connected and store...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications Limited — Without Service Billing the amount

 Ragahvendra N A on Jul 23, 2016
Since 5 years i am the reliance wireless internet customer having data card no 9342058890. Every month from last 5 years recharging for unlimited plan around 800rs. Last month 26th june 2016 i recharged 797 RS unlimited plan (12GB) from day i recharged reliance network issue started in our circle (they are telling in 4g up gradation) from 26th june 2016 to 5th july 2016 its working in 1x speed means 240kbps. after 5th july 2016 network completely gone and data card is not working till date. in my plan still 11GB data pending entire month i connected only 2 hrs to use data card. due these reliance...
Complaint comments  Read comments Complaint category Broadband

Reliance Communications — Getting 2G Speed instead of 3G

 iamsatish82 on Jul 23, 2016
I am using a post paid connection of reliance since last 2 months. I have Raised 6 complaints in last 15 days. I am getting H+ network continuously. But getting a 2G speed. The download Speed is as low as 6-8 kbps. They are closing the complaints with out even discussing the issue with me. They are providing the worst service I have ever seen.

Can someone please look into it. Else I will have to move out of this connection very soon....
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications Limited — Broadband

 aaarti121 on Jul 23, 2016
Hi, I want to connect with reliance broadband connection and for that I paid full charges of reliance services after taking money from me they said that we have shortage of reliance modem so we cannot install broadband we install it after one month may be more so now I feel so much helpless... Reliance are really doing big fakeTo me. First they demanded 1780 rupees from me for full installation fee after that they demands that 250 rupee addition for lineman who install internet at my house...
Complaint comments  Read comments Complaint category Broadband

Reliance Communications — Money Laundering_ Reliance Broadband

 Richa Dora on Jul 23, 2016
Hi, i wanted to take Reliance Broadband connection in Laxminagar area of Delhi, for the same i contact Sales Executive Mr. Amit Kumar on Jun 30, 2016 (amit.kb.kumar@reliance.com, 9211828522). He confirmed me that connection would be set up in next 48 hrs and asked to give the fees money Rs 1835/- which includes 1 month advance rental and installation charges in cash, which i transferred in his account in Yes Bank, CP (01369800031356). After that he did not give me any receipt and no connection was given to me. Then i started following up with him on regular basis, 2-3 times a day. He then asked...
Complaint comments  Read comments Complaint category Broadband

Reliance Communications — Reliance netconnect plus termination request is not being registered and processed.Moreover they are charging the bill every bill cycle

 anoopcecil anoopcecil on Jul 23, 2016
I have made several calls to 180030005555 to request the termination of internet services on my reliance netconnect plus number 9341562382.

Every time I get a response from the team that the termination department will call you and the services will be terminated after the call from termination department.

But I never received a call from termination department.

I once had the conversation ID(4660309144) also taken to follow up on my request, but when I connect again to the above number and ask them for the status they give the same response
Complaint comments  Read comments Complaint category Telecommunications

Reliance — Extra plan added in my connection without my consent

 nikhil lal k on Jul 23, 2016
Dear sir,

I have reliance post paid connection and last month they are charges extra calling pack of rs149 rs and i had mailed to nodal officer, customer care about this.After a long follow up they had reversed it and in this month bill also they had been debited 124 rs extra.I have been mailed about the same to nodal officer and customer care and noboday reverted yet.They never communicated about debiting this and i have afraid of using this connection now.please give me a solution for the same and kindly do the needful to reverse the debited amount.My post paid reliance mobile...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Telecom — Illegal blocking of my mobile no

 niranjan_vs on Jul 23, 2016
Dear sir/madam
i was user of reliance fwp cdma phone no 9389202284 since 2012 for my hospital enquiry and registration.Company has given a maasage only on phone that reliance cdma service customers service will be upgraded and they can get gsm sim at reliance store.And they suddenly blocked network. When i contacted reliance custmor care and store they straightway denied and offered a new mobile no gsm sim tu continue reliance network services.Neither they are providing ways tu port my well known mobile no tu any other network.
I am suffering huge finantial loss and mental trauma.Kindly...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Datacard stopped working since 1 week

 RIver Deep on Jul 23, 2016
Datacard: 9390533021
-
Summary: My datacard stopped getting signal since one week. The customer service call is getting lost while transferring to service representative.
-
I have been calling customer care number since a week. It drops me silently while transferring the call to service representative. Please solve the problem immediately.
-
This problem had also happened in last month. The cust service told me that it was because of the 4G migration. They told me that my 3G card would work Ok after few days. After a downtime of 7 days, it started working...
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications Limited — 3g data plan and my complaint number [Resolved]

 Jitendrameena. on Jul 23, 2016
I had call on 198 for my inquiries regarding 3g data plan offer, as in my group some of my friends got 10 GB 3g data at nominal cost for this I had call but your representative after putting the phone had not sent any complaint number.
For this queries I called for the second time but the employee neither listening the whole words transferred the phone to higher representative, where I had stay on call more than 15 minutes, so I put my phone and tried for the third time but I m unable to understand that what are you doing in Meenu option, I was unable to contact to representative person.
Complaint comments  Read comments [1]Complaint category Other

Reliance Communications — Your customer care employees all rubish

 vishal_mishra on Jul 23, 2016
Night 12:50AM Some one Rakesh recive my call from prepaid he talked nonsense and disconnected my call from his end again some one received my call and again he disconnected my call from his end, , all your employs nonsense they dont have customers value, they forget his job my no, 9120524831, alternate no. 7398106621, , please call me as soon as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications Limited — Rejection of Porting Out Request frequently

 Sandeepsiddu on Jul 22, 2016
I am Sandeep, My reliance Number is 7667806070. I am applying for porting out to airtel and the request is getting rejected every time saying letter authorization error. But from my end and the Airtel Customer Care are sure the format of the documents circulated to relaince are perfect. Could you please be specific and breifly describe the error in the format of the documents which have been circulated to you. so that i can rectify it and Port Out peacefully...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — About Network

 Shravan Shrimali on Jul 22, 2016
Respected Sir/Madem
This is my 3rd complaint but not responses from your side. Plz tell me Now What I do. Where I complaint for solve my problem. I remember this 3rd time. Before I call on 198 or *222 but My problem solved by you. Network Problem is big issue for me. Network Signal is not reached in my office at my sit . If I out off my office Network reach okay....
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Netconnect — Reliance Netconnect(9379789857.) is not disconnecting the connection but sending bills!! Cheating

 Tapas Adhikary on Jul 22, 2016
I have been using Reliance Netconnect for sometime now and my data card number is: 9379789857.

As I am not getting satisfactory service at my place, I have provided the request to discontinue the service. I have approached you customer care. After a long long wait I could speak to a lady. She heard my complaint and again kept me in hold for another 15 minutes.

Ultimately she informed to me that the backend office will call me within 24 hours and reolve it. She never provided any Service Request Number to me.

It has been 21 days now. The service is not...
Complaint comments  Read comments Complaint category Broadband

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