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Reliance Communications Customer Care

Reliance Communications Ltd

A Block, Dhirubhai Ambani Knowledge City, Opposite Khoper Khairane Railway Station, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709

Customer Care Phone Numbers and Contacts

Phone:1800 100 3333 (Toll-free number)
 (022) 30373333
 (022) 30383333
 (022) 30333333
Fax:022 303 88005
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)
 
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Reliance Communications Complaints & Reviews

Reliance Communications Limited - Fraud

User
 kartik.ansal on Dec 20, 2014
This is to inform you about the fraudulent activities being conducted by your distributor/dealer. I got a call from one your distributor's agent(Name: Rahul, Number : 9311302724, 8010644155) for applying for a postpaid number(MNP) .I complied with the procedure as one person came to my house to collect Rs. 300/- and documents as required for the connection on 27th November 2014. The agent confirmed for the number to be activated within 2 days but the same was not done.I tried to contact him but he wasn't picking up my phone so i thought of complaining to your company's customer care. I was told...
Complaint comments Read comments Complaint category Telecommunications

Reliance Communications - No proper directions for the discontinuance of my outgoing

User
 ajayinfotech on Dec 20, 2014
This is with reference to my mobile no. 9313779334, I would like to bring to your kind notice that I have been using this number with Reliance for the last 7 years and have been paying all the bills regularly on time.Last month I have opted for mobile number portability from CDMA to GSM as I had to change my handset. So I sticked with your company and gave preference to the Reliance as compared to other telecom operators but ever since I have changed it from Reliance CDMA to Reliance GSM, I have been facing a lot of problem. 1. The moment I sent a request for MNP from my mobile phone, I got a...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Illegall and inflated bill and false committement from Reliance Staff

User
 Chattopadhyay Rahul on Dec 20, 2014
I have a Reliance 3g Dongal vide number 9681147622. Which is suspended since long. Initially after disconnection they sent a bill of Rs 722/- which was due in my account. After that Reliance customer care executive continuously harassing me and with out sending me any bills they are continuously asking me to deposit an inflated amount of Rs 15200(approx) and after that One Ms Pinki Mondal called me from number (033)40653135 and assured me to deposit Rs 722 and accordingly she will send a waiver bills . But after that she did not keep her word. I sent so many mail to Netconnect.Broadband@relianceada.com...
Complaint comments Read comments [1] Complaint category Telecommunications

Reliance Communications - ILLEGAL BALANCE DEDUCTION

User
 nitesh7499 on Dec 19, 2014
i've recharged my number with 74rs call reducing pack 5 days ago. I've got 500MB 2G data free valid for 1 month. But today all the free data balance is 0 despite the fact that i haven't downloaded anything . I didn't have any idea that my net pack has 0 balance so i continue using internet on my cell and due to this my main balance also lost. when I call 198 and after selecting certain options when i reached to talk costumer care executive they simply end the call by saying " Thanks for calling reliance". Plz help me out as I am totally frustated with this worst reliance network and reliance services. ph...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance GSM - illegal balance deduction

User
 jay8291 on Dec 19, 2014
my name is prasad kadam and my mobile no is 9699947763.illegal deduction has be done from my account of Rs40/- AND WHEN I COMPLAINED THE COMPANY EXECUTIVE SAID THEY WILL CREDIT TO MY ACCOUNT BUT 12 HR HAS BEEN GONE NO BALANCE HAS CAME TO MY NUMBER....
Complaint comments Read comments [1] Complaint category Landline & Home Phone Provider

Reliance Communications - DEDUCTED AMOUNT FROM MAIN BALANCE

User
 singh111 on Dec 19, 2014
Dear Sir, I am old member of reliance. the amount of 3 rupees has been deducted from 09312897370 today. and the same amount of 3 rupees has been deducted on 13/12/2014 from 9136782294 . i have tried many times on 198 but not contacted with reliance costmare care. so returned the amount to the both numbers . Thanks Regards Ashok Singh...
Complaint comments Read comments [1] Complaint category Education

Reliance GSM - Extremely Slow 3G

User
 sharad3008 on Dec 19, 2014
Dear Sir, Good Afternoon, Please Note That for Last 7-8 Months i have been Facing The Proble of Slow Internet Speed, While I am Using 3G Plan. In Comparison to Other Service Providers Reliance 3G is Much Slower Than 2G of Others. Now The Matter is Paying for 3G, Even i am not Getting The Speed of 2G. When The Complaint is Made At Their Reliance Store, They Say "Improvements are Going On". My Contact No. is +91-98270-46962. Kindly Do The Needful. Thanks & Regards, Sharad Vyas...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance - Reliance - Urgently want to block my lost SIM card

User
 Himansch on Dec 19, 2014
Respected Sir/ Madam, Yesterday i lost my cellphone which had reliance cdma sim card, the mobile no. is 9370144913. The name of SIM holder is Madhuri Gore. I have already launched a police complaint. So i need you to block the number as soon as possible. Please do the needful. Please update me on: email : himjoshi@live.in Contact : 9158565516...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Reliance Communications - Not able to use internet with 6 gb data in account

User
 Anilhero on Dec 18, 2014
Dear sir, Now today I got my data 6 GB but now the net is not connected I try since morning call customer care more than 6 times but they say its technical problem and on last call the customer care say your number is barred but I receive call how it possible that it is barred and why it is barred .Now I try customer care but they no receive . my friend use reliance net there no problem so it clear its not technical it only on my number kindly solve this new problem no.9555282873 name anil kumar...
Complaint comments Read comments [2] Complaint category Universities

Reliance Communications - Recharge done but plan not been activated yet

User
 manish.choudhary009 on Dec 18, 2014
Sir, I had recharged Rs.74 (1GB 3G data pack with 10 days validity) on 17/12/2014 at 23:55:37pm, Transaction Reference no. - 78666139 (http://myservices.relianceada.com ), but the plan was not been activated into my account & Rs.10 balance also been deducted after my recharge.It is showing 0mb 3 data in my account So please credit my plan and refund my Balance....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance - New Postpaid Connection

User
 Tajinder Singh Nagi on Dec 18, 2014
hi, i got a call from this to number 9555292610, 8285623078. and one on this call from calling from office and asking to get a new connection of reliance card with new plaind and good . so i said ok i will and next day a guy coming from company to give me new connection of reliance card and i give him 300rs as card cost and he said the connection will be active in 48. hours but now almost 3 days gone not activtion and even the numbers of that company is switch off so thats why i am complaining aganist that number to reliance . and i attched the receipt o recivied....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Got Bill Even after terminated

User
 hippkreddy on Dec 17, 2014
Hi, I have used the reliance dongle for more than 2 years with the No: 7483097118 and recently I closed the number by paying the complete amount Rs:423/- on 14-11-2014 14:47 hrs and provided relevant documents and spoke with customer care folks too, to terminate the number. Everything done and they said it will be terminated within 3 to 4 days. But today, I got a bill for the peroid 14-Nov-2014 to 13-Dec-2014, Amount: Rs.248.00. I called to Customer Care folks just now i.e. 17-Dec-2014 9:30pm but they said it charged as per TRAI and said termination process will take 15days. If its 15 days why...
Complaint comments Read comments [4] Complaint category Mobile Service Providers

Reliance Netconnect - Raised a request for converting Datacard(9372180775) from Post paid to Prepaid

User
 afzalkaifi on Dec 17, 2014
I have already submitted my all the documents to my near reliance store(Chinchwad, Pune) and paid the outstanding bill 2 weeks back. But the Data card is still not converted to prepaid connection. I asked to Reliance store's guy, he told me that it'll take 15 days to convert and also I asked to Customer care they told me that it'll all the procedure done by Reliance store. Please let me know how soon it will be resolve?...
Complaint comments Read comments [1] Complaint category Internet Services

Reliance Communications - There is no H+(3G range) to use data services

User
 prince9968 on Dec 17, 2014
Sir Iam Prince, 9023813270 some days back I complaint about Rs 95 recharge not done.You helped and complaint to them and a message came after 3 days that your data services are activated.But now I have 1 GB 3G data but there is no range for 3G and even for 2G.They are not taking any complaints on 198.Please sir help or the 1 GB data will be lost. They were not attending my call then and now also I could not connect to the customer care. Please see to it sir.I think taking reliance sim was a big mistake....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Network Issue ....

User
 aquariandj on Dec 17, 2014
My Reliance number : 9320077097 / 9320077097 my Residance : 15 satyam, Hansoti lane, Cama Lane, opp New Girls School, Ghatkopar [w], Mumbai - 400086 My Office : L-19, APMC, Market 1, Phase 2, Vashi, New mumbai - 400705 dear sir since last 2 to 3 weeks i am facing call lost and network busy issues in my office as well as my residance .. we are your privilaged customers and have also given complaints regarding the same on 11.12.14, 15.12.14 & 17.12.14 still we have not received any satisfied feedback from your side... before few weeks we never faced this kind of issue at...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications Limited - Network Issue ....

User
 aquariandj on Dec 17, 2014
My Reliance number : 9320077097 / 9320077097 my Residance : 15 satyam, Hansoti lane, Cama Lane, opp New Girls School, Ghatkopar [w], Mumbai - 400086 My Office : L-19, APMC, Market 1, Phase 2, Vashi, New mumbai - 400705 dear sir since last 2 to 3 weeks i am facing call lost and network busy issues in my office as well as my residance .. we are their privilaged customers and have also given complaints regarding the same on 11.12.14, 15.12.14 & 17.12.14 still I have not received any satisfied feedback from their side... before few weeks I never faced this kind of issue at...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Refund of money paid

User
 rn.panda on Dec 17, 2014
Sir, on 6Th December I charged rupees 145 in my daughter's (Soumyashree Panda) mobile bearing number 7735415921 but i got a message as under "Dear Customer, You account has been recharged with rupees 0.01, amount payable is rupees 145, Thank you reliance." But she didn't get any talk time balance. as a result i had to charge again rupees 110 for talk time. Immediately the matter was taken up with the shop owner who said i can't help u because my balance has been reduced u can talk to customer care. Customer care was contacted but they also could not say any thing and told we do not have any package...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance - Billing Fraud – Reliance Netconnect+

User
 speakermgr on Dec 16, 2014
Dear Team, Reliance customer care team confirmed that, Due to incorrect billing Rs.813.66 has mistakenly added. However the company can’t do any waiver, you (customer) pay the amount and the company can do a refund as soon as possible. As a customer, I’m not ready to distress one more time with reliance netconnect+ billing system. I paid the amount in advance but the service was not provided by reliance Case History : Netconnect+ number 9380723705 ; I was using 5 GB, 3 months advance rental plan from the day one. During July’14, I was contact the retention department and they...
Complaint comments Read comments [1] Complaint category Internet Services

Reliance GSM - VAS charges

User
 Dipesh Savla on Dec 16, 2014
I have not given any service request, still reliance has deducted VAS charges from my account. I spoke to the call centre executive Sandeep Kherade and he did not registered my complaint. Credit all the VAS charges back into my account which has been deducted in the last 6 months asap. Regards, Dipesh Savla....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - IT IS A MATTER OF SHAME FOR SUCH A HUGE COMPANY. SURELY WONT RECOMMEND ANY ONE IN MY LIFE.

User
 ankit manot on Dec 16, 2014
My balance was deducted on 11/12/14 of Rs 350 (approx) and was said that it will be credited to your account within 6 hours and its 15/12/14 and no balance is been received. Senior exective are saying its still under process we cant do any thing. No Reply Via mail on this topic. No exective is ready to resolve problem. I complained nearly 17 Times. Its really shame for reliance company. Reliance make profit by deduting unnecessary balance from its customer...thats the fact.All told me not to take reliance but its totally my fault.If i call customer care regarding any deduction then its ok otherwise...
Complaint comments Read comments Complaint category Unauthorized charges

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