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Reliance Communications Customer Care

Reliance Communications Ltd

A Block, Dhirubhai Ambani Knowledge City, Opposite Khoper Khairane Railway Station, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709

Customer Care Phone Numbers and Contacts

Phone:1-800-1003333 (Toll-free number)
 +91 22 3037 3333
 +91 22 3038 3333
 +91 22 3033 3333
Fax:+91 22 3038 8005
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)
 
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Reliance Communications Complaints & Reviews

Reliance Communications - Non-working of a brand new mobile phone

User
 spganguli on Feb 1, 2015
Address : G4 sector 25, Jal Vayu VIhar, Noida 201 301, UP. mobile no.9313811072 in the name of Smt Malati Ganguly, senior citizen ref no.A 2227627-del-C 000793 Noida. Purchased new cell ZTD 286 for Rs 2300/ on 29 Jan 2015 cash memo no, 1259 from Noida Electro Appliances Gallery Pvt Ltd. F21 Sector 18 NOIDA. After I came back to Sector 25 (residence), the Cell phone was not working. I went back to the shop and Miss Deepika showed me that the phone was functioning, she advised me to get it fully charged again and try. After full charge it did not work. Ms Deepika said that my sim card may be...
Complaint comments Read comments [1] Complaint category Movement & Delivery

Reliance Communications - balance deduction of 511rs even when 5mb of data pack was remaining

User
 cure25 on Feb 1, 2015
Hi, My number is 8467844231 registered with name of Manoj Yadav, on 30th jan in evening there was deduction of 511rs from my account.I was having a balance of around 8183 before deduction, after deduction it was around 7672. On 30th jan When I contacted your care to confirm same, Dilip picked up phone and he told me that your balance is deducted for GPRS and than he confirmed that I have a GPRS pack activated and still I have 5.15 mb of net balance remaining from same pack so your charge is wrongly deducted and it will be waived in 6 hours. Complain he filed is 229559178, than I asked him to...
Complaint comments Read comments [1] Complaint category Internet Services

Reliance Communications - Billing problem regarding mobile internet

User
 amitava251 on Jan 31, 2015
Sir, my mobile no is 9864370874 and I live in Silchar, Assam. My post paid mobile plan is new joy 99. I have been using this no from 2006. Under this plan I get 50MB mobile internet free but in every month Guwahati office charge me with some money for using 2 or 5 MB. Last month it was Rs 72 for using 6.5 MB of mobile internet. I have contacted Mr. Pranab Sharma, Customer care executive several times and told him regarding correction of my mobile bill. But he has not done anything regarding correction of my mobile bill. I have to pay my bill within 9th Feb to avoid late fee of Rs 100.00. But if...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - not refunded but imposed to use their service

User
 Shivnat on Jan 31, 2015
while trying to online recharge for internet pack it has failed I got message from reliance for same. I tried again but something happened again. Both the recharge amount has deducted from my account. In the beginning they were not ready to refund amount. After multiple communication done in 20 days they imposed me to use reliance talk time instead of refunding. I do not use reliance to call I use only for internet purpose. After providing all evidence if they are not ready to refund then it is fraud. Why do I use their service their call rate is high and balance get duduct itself for message while...
Complaint comments Read comments [2] Complaint category Internet Services

Reliance Communications - Poor Internet speed and false customer service for 25 days.

User
 Thomas Wilfred on Jan 30, 2015
Data Card Number: 9382512245. The said data card is marketed with information to provide seeds of 14 mbps. Am facing Internet slowness of speeds less that 512Kbs. I use this data card in city and the Reliance tower is just 50mts from my connection location. An initial complaint was logged with service request number -228700226 on 5th JAN 2015. The technical team had confirmed that it is a network issue in the region which will be solved in 3 days but after 3 days to till date the problem exists and the complaint is resolved without any notification or actual resolution. Following this i have...
Complaint comments Read comments [2] Complaint category Internet Services

Reliance Communications - Connection automatically Disconnected

User
 nazeer.05.1989 on Jan 30, 2015
Hi, i have taken a broadband connection (344621950515), i have been using this from May 2014, suddenly on 13th Jan i received a mail that my connection will be disconnected and hence i have called and informed that no request has been raised for termination but it got disconnected and after that they solved my issue. Now again my connection got disconnected and customer care is telling me to meet head office. I dont know how my connection is getting terminated and who is requesting termination request for my account and how you guys are terminating without owner's intimation....
Complaint comments Read comments [1] Complaint category Broadband

Reliance Communications - Main Balance Deduction

User
 Roopsingh007 on Jan 30, 2015
Dear Sir/Mam, This is for your kind information that my mobile no 8955611635 is recharge by 95 plans on 19 January for with 3G data for 10 day. The whole balance was debited on 29 January from Main Balance account although I have saved the setting don’t use cellular Data in phone, in this regard I have approached customer care many times and phone automatically get disconnected on IVR Recording Call by saying that : thank you for Calling in reliance customer Care . I am not able to connect to Customer Care on 198 or 333. Same Problem occurred last time one month back, that time I went to Reliance...
Complaint comments Read comments [1] Complaint category Internet Services

Reliance Communications - Reliance Broadband - Still getting billed after disconnection

User
 javid hussain on Jan 28, 2015
Reliance Broadband - Still getting billed 4 Reviews Add a Comment User javid hussain on Jan 13, 2015 Hi, My subscriber number is 338706708781 and i'm constantly getting bills for the service which I no longer use. Service Request ID 226371439 (for cancellation of reliance broadband) I have contacted customer support over 10 times already and they always say its some billing issue and it'll be rectified in next cycle. My question is why am I getting charged for the service which I disconnected months ago? I was told during disconnection that i have no outstanding bill/due's, its...
Complaint comments Read comments [2] Complaint category Landline & Home Phone Provider

Reliance Communications - Regarding to data service

User
 O P Srivastava on Jan 28, 2015
Dear Sir/Mam, This is for your kind information & necessary action the my mobile no 8010394525 is recharge by 149 plan on 11-Jan-2015 for with unlimited 2G data for 30 days but this time I have no data so please what can do in this situation .this problem been accure during last recharge for same plan on 29.12.2014. Thanks & Regards Bhaskar Srivastava-Engineering +91-99999980394...
Complaint comments Read comments [1] Complaint category Internet Services

Reliance Communications - outgoing call barred without prior notice.postpaid no.9334909048

User
 raunakashok11 on Jan 28, 2015
on 12.01.2015 my no 9334909048 converted in postpaid service. on 27.01.2015 my outgoing call barred without any prior notice.on 28.01.2015 i came to know that due to some document outgoing call barred.It is surprising to me that each and every required document i had submitted along with application.All document and application form are deposited to Reliance communication office kashi palace Patna to concern person Mr ravi no.9308109799.I badly harashed due to outgoing call barred without knowing the fact from me and without prior notice. So take proper action against the concrn person....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Reliance Communications - generating bills even after a request for disconnection - 9392335245

User
 vishnubhotla venkateswar Rau on Jan 27, 2015
Sirs, In the month September, 2014 I requested you to disconnect the net, and paid the outstanding bill. Till date disconnection has not been done and the bill is accumulated to nearly rupees.1600. I receive calls everyday, and I request for disconnection, but of no use. Even if I pay the bill, there is no guarantee that the connection is disconnected. So, I request you to send me a letter (hard copy) mentioning the bill amount to pay, and also with a line mentioning that the connection will be disconnected after payment, as I can keep the letter as a proof....
Complaint comments Read comments [2] Complaint category Broadband

Reliance Communications - fraud service pack

User
 deadly.07 on Jan 27, 2015
My name is Azam Ansari using reliance card mob# 7666607639, on 22nd jan 2015 i did a 3g net pack recharge of rs 246 for 2gb 3g data as per the tariff plans of reliance. After doing the recharge through paytm i got confirmation msg also from Reliance saying i have got 2gb 3g data but as i have checked my net pack rechrge it says that i only 1gb data instead of 2gb. This is the fraud company is doing with consumer on top of that when i called up the customer care for the help, the executive talked in such a rude manner & directly denying not to help as they will only help if consumer calls within...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Reliance Communications - recharge expired before validity

User
 Byom Dwivedi on Jan 27, 2015
hello my name is byom dwivedi... my reliance gsm no is 8109686081 i recently ported to reliance from docomo but i am totally fed up now i had recharged with rs147 on 18 jan 2015 about 1:15 pm which gives me unlimited 2g for 30 days but tommorrow 27 jan my 2g pack becomes zero... i tried several times talking to reliance customer care executive but all they say is that no recharge is done on my number and they cant do anything... i want my data back...
Complaint comments Read comments [2] Complaint category Internet Services

Reliance Communications - Postpaid sim not change to Prepaid

User
 pawanky99@gmail.com on Jan 27, 2015
Sir I have complete all process for the post paid sim to change prepaid sim. I went Reliance Outlet (Jai Shree Ram Interprises 53-54 Janki nagar Lalghati Bhopal). They told me that after 5 days you contact 59059 than you will given all the information about your sim. I call after five days 59059. they are told me that your data not show on our database your document not submitted. than I call *222 they are give me same anser. and they are registered my complaint but complaint resolve after five days. Now my sim not change into the prepaid sim. And I am paid next time bill. When I complete all...
Complaint comments Read comments [1] Complaint category Telecommunications

Reliance Communications - Wrongly Debited Amount from my Balance for the second time in 2 months

User
 priyankajopat on Jan 27, 2015
The complain of same nature was posted by me in Nov, 14. This time again my account has been wrongly debited by Rs 150/-. I called up 198 to raise a complain at least 55- 60 times but every time my call is been disconnected This is a mental harassment. I am sick of calling Reliance....
Complaint comments Read comments [1] Complaint category Telecommunications

Reliance Communications - 3G data not received as per message received and tariff recharge went wrong

User
 Harish Kumar Soni on Jan 26, 2015
Dear Reliance Team, I am a loyal user of 2 Reliance GSM numbers. I have been using Reliance for years. I am using Reliance 3G number 8976202464 at Mumbai. My last two recharges have made doubt on Reliance services. I have talked to Reliance Customer Care many a times but it seems they are not able to clarify things also not able to resolve and not even ready to file complaint. I am feeling somewhat cheated. Here are my issues. 1. On date 18-Jan-2015 I have done e-recharge of tariff 139. Before doing this recharge I have talked to Reliance CC they informed that this will make my calls tariff...
Complaint comments Read comments [4] Complaint category Telecommunications

Reliance Netconnect - Reliance not closing connection and adding bill again and again.

User
 ajaysh81 on Jan 26, 2015
Hi dear sir, Thanks for opening such website where consumer can share their pain what they get from fraud service provider in India. Our Indian service provider like Reliance is such a fraud company thats why we have to rely on foreign companies for good services and product. Mukesh ambani and Anil ambani are worst businessman. They are nil in support and services. They even dont care about how much worst services given by their product. they should be shameful for their acts that in greed of money they are just doing fraud with innocent indian people. They are shameful son of...
Complaint comments Read comments [5] Complaint category Internet Services

Reliance Communications - 3g speed reduced after 74 rc

User
 Roshan Virk on Jan 25, 2015
Hello On 4 jan 2015 i recharged my sim with rs 177 in which i got 2gb 3g data for 30 days Everything was going fine until 12 jan 2015 when i recharged my sim with rs 74 in which i got Local R2R 25p min, Local Oth 25p/min(Val- 90 days)+500MB GPRS for 30 days..from here my problem get started From that very day my 3g speed has decreased to 2g and i am trying to get in touch with reliance customer support person from last 13 days but calls are automatically gets disconnect from reliance end... I did not hope this kind of poor support from reliance ...Look this matter fast as possible..my no...
Complaint comments Read comments [2] Complaint category Internet Services

Reliance Communications - Reliance PRO3 No signal

User
 Poovalinga Ganesh on Jan 25, 2015
Reliance PRO3 No signal. Only one day worked. I have complaint so many times but no use from both service provider where i bought this data card and Reliance customer care center. Service Request ID - 229085189, 229123005 Help me. i fed up with this. Thanks Ganesh...
Complaint comments Read comments [1] Complaint category Broadband

Reliance Communications - Payment of amount deducted twice and not refunded

User
 prasanthshyam on Jan 24, 2015
My connection number 9381975532 my bill amount is 897.76 when i paid for the first time my account got debited and the message from the reliance communications said the payment was unsuccessful so again i paid the amount of 897.76 now twice my account is debited and my account has not been credited back again..please help me out i want my money back soon.....
Complaint comments Read comments [2] Complaint category Telecommunications

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