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Reliance Communications Customer Care

Reliance Communications Ltd

A Block, Dhirubhai Ambani Knowledge City, Opposite Khoper Khairane Railway Station, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709

Customer Care Phone Numbers and Contacts

Phone:1-800-1003333 (Toll-free number)
 +91 22 3037 3333
 +91 22 3038 3333
 +91 22 3033 3333
Fax:+91 22 3038 8005
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)
 
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Reliance Communications Complaints & Reviews

Reliance Communications - Request to activate roaming pack was not captured and hence charged for incoming calls

User
 karnnitesh on Jun 3, 2015
My mother uses the number 9533572727. She was travelling from 2nd May 2015 to 22nd May 2015. I activated national roaming and called the customer care to activate the roaming pack of 75 (on 2nd May). They confirmed activation on phone but never activated it!!! However, when I receive the bill all the incoming calls are charged when on roaming. I called to deactivate the roaming pack on 22nd May. Rather they activated it now!!! On followup on the email, I only get the reply that the bill is correct and that roaming pack is applied in the next bill. Concern 1: Why was the roaming pack was...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - Ported Number from tatadocomo to reliance but verified negatively my no. is 8699777796 [Resolved]

User
 Amit Partap on Jun 3, 2015
Hello Sir/Ma'am One day a Reliance agent came to my office for some sale purpose, he offered me a good plan to move from tatadocmo to reliance, somehow I convinced by his offer, I gave him my voter id card of haryana because my permanent address is in haryana so for obvious he asked for the local address, I told him that I am living on rent here and I recently moved to a new address in mohali, then he said please give your previous tatadocomo bill, I told him that the address on that bill is not where I m living now but he didn't pay attention to this (as he is in hurry to make his sale) after...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - ven after raising termination request twice for disconnecting the service , they still keeping the connection active and bill getting generated

User
 Joe_Eric on Jun 3, 2015
Operator - Reliance Communication Service - Data service - Reliance Netconnect. Card Number - 93413 04582 Termination Request number - 233145279, 233313427 Issue - Even after raising termination request twice for disconnecting the service, they still keeping the connection active and bill getting generated Desired resolution - Permanent termination of connection. No more bills to be send to my mailid. Complaint in detail Took reliance netconnect data card from Accenture office at Divyasree tech park at White field on mid of February 2015. The data card provided initially was faulty...
Complaint comments Read comments Complaint category Telecommunications

Reliance Communications - internet pack activated without my knowledge and waiver not given

User
 shailesh u on Jun 3, 2015
Internet pack of Rs.98/- activated without my consent since 14.06.2014 to 22.01.2015. I had called up on 22.01.2014 to deactivate the pack and pass the waiver but it had not been done. Again from 08.04.2015 internet pack of Rs.125/- has been activated i called up again on 24.05.2015 to deavtivate and pass the waiver. But only Rs.140/- has been deducted. The customer care is useless and giving an easy answer that they cant do anything of the previous errors and only one month ka waiver can be given....
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - Automatic balance deduction

User
 ashish9795 on Jun 3, 2015
hey i am ashish my cell no is 7827536174, , everyday there comes a message by saying amount charged for vas services nd den deducts the amount ..wen i call on 198 it says to talk to customer care nd den 199 den there is none to refund or listem the complain...plzz take action towards it nd refund my money back...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - Internet Doesn't Work Properly

User
 Pallab_Banerjee on Jun 3, 2015
Before 2 month Reliance Internet not work properly, Many time i submitted complaint but they did not responded my problem. 29.05.2015 Reliance customer Service Registered my complain (Complain No. 233869721 M.No- 9674976994) & told me after 3 days my problem will be resolved but still now i faces that's problem....
Complaint comments Read comments [1] Complaint category Telecommunications

Reliance Communications - about bad network

User
 cool budy on Jun 3, 2015
Network are not available from 2days. Even i call to customers care but not going any call ., call sai network are busy Whats is this. such a bullshit I have something important work but reliance network is not available . My 3g plan are wasted. Who are the responsible. I request yoy pls do something...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Request for removal of Cell Tower behind my house

User
 pratapreddybora on Jun 3, 2015
Honorable sir, This is to inform you that a mobile tower is installed near my house in my houseat DOOR NO.70-2-170/4, Ramanayya Pet, Kakinada, East Godavari District, Andhra Pradesh- 533003. It is emitting hazardous EM radiations which is causing irritation, inflammation and itching on the skin. Researchers claim in their report that mobile tower radiation could lead to brain cancer, brain tumor. Regular usage of mobile phones could also lead to neurological disorder or disturbance. One of my street member could take and fixed one mobile tower on his land, he PNG know how it will affect human...
Complaint comments Read comments [1] Complaint category Telecommunications

Reliance GSM Prepaid - VAS charge deduction

User
 goodhemantgupta. on Jun 3, 2015
Hello sir/mam Reliance everyday deducts VAS charge from my reliance no. 8824734178 .after solving 1 complain they again deducts VAS charge Now they deducted 5rs for vas on 2may2015 Please give solution and refund Hemant Gupta 8824734178 goodhemantgupta@gmail.com...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - regarding no any step against my complain

User
 pankaj kumar student on Jun 2, 2015
sir i would like to know that reliance communication take action against customer complain either yes ya no .i am very upset from 15 days.i am old customer of reliance .but these days your service is not good.when i go to reliance office with my problem then they say that w can do nothing.(according to your office member).so please immediattly contact me and help me.my contact no is 9430283332...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Reliance Communications - manhandling

User
 jasvindersinghjassi on Jun 2, 2015
Hi, Sir/Madam, This is to inform you that i have lost my Handset (9390593323) on 10th may 2015. So for new Sim-card i have visited Your Medhipatnam store their your executive is telling me that sir by today your sim will get activated but it is not happening he is telling me the same store since 20days, but he is not solving my problem. so today he mishandled me he is using vulgar language. so this is my humble request to you is that take a proper action on your executive(Mr.Devender Medhipatnam store). And solve my problem as soon as possible. Thanks & Regards Jasvinder 9390593323/9394148796...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Reliance Communications - Reliance Pro3

User
 Ajit Bauskar on Jun 2, 2015
MDN 9372624576 Card Under Sourabh Mhaske . I purchased Reliance Wipod on 17 th May it was deactivated on 27 th due to documents problem.Since then I have Submittted documents 3 times still the customer care always tells to submit my documents.Kindly look into the matter...
Complaint comments Read comments [2] Complaint category Internet Services

Reliance Communications - Incorrect Termination

User
 Jehangir Khan on Jun 2, 2015
This email is regarding incorrect termination of my services on 01-Jun-2015. Mentioned below is the chronological order of this issue: • I had initially raised a termination request last year in the month of Dec-14 because of an outage in Pune-Kondhwa area which lasted for two months. • The Retention team called me and I had mentioned to the representative that the only reason I raised a termination request was because my internet connection would stop working 2 to 3 times every month, That day the call ended with me specifically telling the representative that DO NOT DISCONNECT MY...
Complaint comments Read comments [1] Complaint category Broadband

Reliance Communications - it's cheating with customer.

User
 sjangavali on Jun 2, 2015
my reliance gsm no.7620030214 & 9579955729 deducted rs.5 & 10 from both prepaid balance, I make call half times to 198 in same date, its not connected to customer executive. as on date 1/6/2015 i make call to 198, executive reply we haven't record & can't refund balance.He rply i must call within 24 hours. it's chitting with customer....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Worst service experience: Neither resolving issue nor terminating service

User
 JalpaC on Jun 2, 2015
My subscriber id: 357430131383 My internet stopped working since 11th May, 2015 due to login issues. I have raised many complaints, they say it will be resolved in 24hrs but there is no solution for the same. After repeated failures, I requested to terminate the services on 20th May, 2015. I was supposed to receive confirmation call in next 48 hours but I didn't hear anything from them. I have been calling repeatedly but there is no solution to the same. It is being difficult to get in contact and resolve the matter majorly because a) Its nearly impossible to talk to customer care guys b)...
Complaint comments Read comments [1] Complaint category Broadband

Reliance Communications - Customer care service is not responding to my number and also not responding to my complaints

User
 Rahul Dhanuka on Jun 2, 2015
I have one GSM prepaid number, Ahmedabad Gujarat. Before two months ago, I requested for first time extra charges cutting complaint as i was getting this problem from one month before of this complaint but i ignored now this time it was enough, in the response of this complaint i didn't get any solution then i make one more complaint and the result was, they paid me extra charges amount with some extra offers to me, i appreciated for this. Offer was 30 paisa/min call charges and night calls (11PM to 6AM) free for six months for all over india, my call charges rate became according to service but...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Reliance 3 device is not working

User
 sachinsbhole on Jun 2, 2015
I have purchased and activated Reliance 3 yesterday -06/1, since purchase it is not working. Showing full range but speed send/receive speed -0-0 and I am bit frustrated with this as I have received faulty device. I have submitted complaint- 233997963 for the same but as of now nothing has happened. Because of this Issue I am losing my lot of important work. If reliance really take care the customer and need business, can somebody check this Issue on critical priority otherwise I will throw this card in garbage and purchase another....
Complaint comments Read comments [2] Complaint category Internet Services

Reliance Communications - my sim is not working

User
 dark_prince on Jun 2, 2015
till yesterday night my sim was working properly with full network in it, but today morning my reliance gsm sim was turned off, its not showing any network connection, i tried to insert it in other devices also, still no network is been detected in it. i cant understand how suddenly my sim got disconnected. i need to open my sim as soon as possible so please look through my problem. my reliance no.-8305122409 other contact no.9644559172...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - unnessary deduction of balance

User
 shankarsingha89 on Jun 1, 2015
My number is 9707810706. Iam thankful to the team that my previous complaint was solved. But that solution was only temporary, today 01-june-2015 again my balance got deducted and automaticaly activated VAS pack without any intimation. As uasual when i spoke to customer executive they replied same like before " system upgradation is going on call us later". Again and again I have to give complain about unnecessary deduction. Iam totally unhappy. I think its better to deactivate this sim and never use reliance in future. Thank you reliance for your service of deducting balance....
Complaint comments Read comments [1] Complaint category Telecommunications

Reliance Communications - port number need

User
 allisgu8 on Jun 1, 2015
mobile no: 9080704568 I'm Ahamed from Karaikal (puducherry) and I have reliance GSM above said number and his service is so bad (mainly tower problum), so for I want change my port and asked them my port number they did't give me each and every time when I had try my mobile SMS option I had recived v.ugly replay from there that's "The mobile number mentioned in port request does not match the mobile number from which request has been sent". Therefore. look in to the matter and try to get my port number at your earliest. My best of knowledge reliance always cheated people like this....
Complaint comments Read comments Complaint category Telecommunications

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