Reliance Communications Customer Care
Reliance Communications Ltd
Customer satisfaction rating: 16%
Submit a Complaint
14646
COMPLAINTS

Reliance Communications Customer Care

Reliance Communications Ltd

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Address
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709
Landmarks:Opposite Khoper Khairane Railway Station

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
284
175
1800 3033 5555
[Reliance Network]
55
58
Phone:
Phone:
111
84
Fax:

Additional info
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)

Customer satisfaction rating
16%
Complaints
14646
Responses
8385
Resolved
243
So far so good - The company responded to our notifications and is working on resolving complaints.

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Reliance Communications Customer Care related pictures (1385)

Reliance Communications Complaints & Reviews

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Reliance Communications — Data card unusable from last 3 days

 Ananta Nagarnaik on May 29, 2016
Hi Team,

This mail is to update you that my Reliance Datacard has no network since last three days.

We have been speaking with Reliance customer care executives since last 3 days twice a day but we are just getting some fake commitments that data card will start within next next 6 hours. some time they say it will get started by night 11 hrs: 59 min:59 sec.

I feel that this is nothing but harassment of customers just because we are not ready to move from 3G to 4G network.

Request you to please look into it immediately and resolve the issue.
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Calling pblm at Bihar and Jharkhand @ Bsnl networks

 Rrahull1407 on May 29, 2016
Sir / madam
Due all respect, I m Rahul Raman your loyal customer from last 8 years, bt these days I m not satisfied of your service . I complained many times but your executives make only fake promises & gives only date for resolving but can't be happening . Actually pblm is my family lives in Bihar and Jharkhand they use Bsnl service & I m getting call failed & root is busy from last two month or more than connection, I complained atleast a month back and they given me date tat ur pblm will be solved or fixed by 15-05-2016 . It passed again they given date and promises it will be final...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — For network

 kakra yogesh dhadich on May 29, 2016
Sir,
In village koliya Reliance not get network but in one two place I get network so sir please resolve the network problems in koliya village sir in my village koliya Reliance not provided service daily sir I recommend you please check your connection in village koliya and check tawar connection there are many people have Reliance connection but bed network problems in koliya village they go to other SIM company like Ariel Vodafone etc. So please resolve this network problem
Vpo-koliya
Teh. -didwana
Dist. Nagpur
State Rajasthan
Pin 341303...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Reliance Netconnect data card 9325913647 Not able to connect

 sankalpjagtap on May 28, 2016
Not getting any bars under range symbol.
When tried to connect i am getting "Remote Computer did not Respond" message.
Not able to connect since last 3 days.
Tried contacting customer care service of Reliance netconnect, but didn't able get in contact with their customer representative, as the call gets automatically disconnected when selected the option for contacting their representative through their customer service number 1800-3000-5555
When called reliance store landline number, they don't even care to pickup the phone....
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Wrong reference given by somebody to my number ( your mdn no.9380130383)

 controlbabu on May 28, 2016
The above mdn. you are sending settlement message and legal action are coming to my airtel number, But I requested your people I am airtel cuistomer. i am any way connected with your customer.

But I am replied thro' your legal dept. people ( he is phoned to me last week)
one person from land line044-42230050 & cell No.9710655336 phoned me and threaten me to settlement the amount immediately or other wise we will discount my cellphone.

why should I pay for others subscription, what will they related me. If you please find out the correct person to collect the...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Reliance — Compulsory upgradation to 4G services

 Payal Lokarw on May 28, 2016
I use Reliance Netconnet for the past 3-4 yrs. The service was never up to the mark. My dongle is HSD, but I never got the HSD Speed. Now in May 2016, Reliance has made it compulsory for all the CDMA customers to change their services to 4G. And they have shutdown the HSD services without any prior notice. This conversion from HSD to 4G is costing every customer 899 rs. The company is least bothered about the customers wish to change or not to change to 4G but in fact they have made it mandatory for every customer.

This is proper pressurization being imposed by RELIANCE. Changing...
Complaint comments  Read comments [1]Complaint category Broadband

Reliance Communications — Stopping of Wireless Landline Service

 Rampuria 123 on May 28, 2016
My No is 020-32341644 (Pune) Service, 4 days ago they stopped all the service of their fixed wireless telephone service, since i am a customer for the last 10 years.
Till today paid for their service amounting to Rs 100000 ( approx from the date of connection). without any notice they have suddenly stopped the service. The TRAI should ask Mr Anil Ambani (who is facing cash cruch) that why he has stopped the services even when the customer are paying their bills in time.
Their Appelate authority are not picking up the phone for the last 10 minutes for which we pay Rs 2 per minute,...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Reliance Communications — Reliance broadband not working past 1 month

 Ishank Dubey on May 28, 2016
/My reliance connection id is - 394679412714.
The connection is not working at all even after so many reminder mails and calls.The answer to every call is "your issue will get resolve by today, we have escalated it to higher level".They are sending bill reminders continuously but not providing the service. Can anyone tell me what is the HIGHER level and what services are being offered ??? Please help to to either resolve this issue or how to terminate the connection and get the refund back asap as it is hampering my daily activities. Ishank Dubey-9982402863...
Complaint comments  Read comments Complaint category Broadband

Reliance Communications Limited — Unable to Connect to Pro-3

 Krishnakant Tumsare on May 28, 2016
Dear Sir,
I am unable to connect to Reliance data connection of Pro-3 from last 5 days. I am contacting customer care thrice a days. Every time I am getting time like 10am, 6pm or 10pm. But till now problem has not resolved. Is reliance is giving the training for lying? Resolution to problem at Reliance is very poor. I have bad experience with Reliance from Past.
Reliance has disconnected the service without prior intimation of 4G up gradation. Now executives are forcing to upgrade otherwise service will be disconnected. I have WI-Pod which was purchased @ Rs.1700/-. Now again Reliance...
Complaint comments  Read comments Complaint category Broadband

Reliance Communications — Complaining about reliance office, Vrindavan Road, Ludhiana

 ipsa hemnani on May 28, 2016
Some days ago my reliance CDMA dongle stopped working and I went to reliance communication office, Brindavan Road, Ludhiana. They said company has closed CDMA service 15 days ago, but i didn't get any information. Thereafter one member of staff said they will provide me new 3G dongle today.I completed all my formalities but they have still not providing my dongle. I went approximately 6-7 times there for taking back but they always they will provide me. Even they don't telling what is the issue going on. Staff here is irresponsible and they are just wasting time of customers. They even are not picking...
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications Ltd — Wipod network problem

 Singer Vivek Banarasi on May 28, 2016
मै बेवक़ूफ़ हूँ जो मैने आपके नेटवर्क को चुना सबसे घटिया सर्विस आपकी है आपको जान के खुशी होगी आपके कस्टमर सर्विस वाले फोन नही उठाते और अगर उठाते है तो गलत जानकारी देते है ऐसे सर्विस रही तो बहोत जल्द आपके गेट पे ताला लग जायेगा मेरा समय...
Complaint comments  Read comments Complaint category Internet Services

Reliance Telecom — Reliance 4G Upgrade

 daskriya on May 28, 2016
Respected Sir,
This complain is for Reliance Telecom/Reliance JIO for Wireless Internet Service.
Reliance is upgrading their network to 4G and forcing their customer to upgrade their device. I received an email with the instruction and offer to upgrade my existing CDMA device to 4G (Please have a look on the attached file). I have gone through the steps and after form submission it lands to purchase the device but in the original price whereas reliance is offering the new device for the existing customer in RS. 899/-

Sir, I mentally got harassed by the reliance 4G upgrade,...
Complaint comments  Read comments Complaint category Telecommunications

Reliance — Comlaint about service and billing account connection disclose

 AbhayC1996 on May 28, 2016
I purchased reliance wipod connection 3 months ago for 3000 rs
and suddenly my internet connection disconnected on 26th may,
i have paid each bill time to time..my wipod number:9372192896
they are saying migrate to 4g and pay again 899 rs for that extra for new device, i said no to migrate they send me 4g sim at my address forcefully,
now i am trying to close my connection they are not receiving call on customer care, even at 2 service centres they didnt provide me service regarding this..and my internet connection is disconnected without prior notice for no reason..even...
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — RSim service cancelation & refund

 YatinSawant on May 28, 2016
This is in reference to three new GSM nos been taken of your firm with a upfront deposit paid of Rs 2550/- however due to network issues have placed all the 3 sim cards (7303488990/ 7303688990/ 7303788990) for cancellation .Approached your call Center & outlet at Saki Naka Andheri east to take the balance amount Rs 1440/-& close the account so that there are no further dues payable by me .Instead of taking the amount of Rs 1440/- they have gone ahead & barred my other alternate nos 9619989998 without no reason whatsoever even after requesting them to take the balance amount from me since do not...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance — Unnecessory deduction and no appropriate service

 akashburad on May 28, 2016
There has been a serious problem regarding reliance where the customer care are not replying properly.
I am in roaming still the roaming has not been activated
There's a scheme of both home and roaming 197 but they are not providing the service nor their customer care is appropriate and not responding
There has been an unnecessory deduction of balance.
Even the right of information has been violated by the company reliance.
Kindly help and do the needful

Thank you
Yours sincerely
Akash
(Mo. 8401288018)...
Complaint comments  Read comments Complaint category Telecommunications

Reliance — Cannot check my Data Usage on NetConnect internet connection

 Spiderangelo on May 28, 2016
Using netconnect internet connection I often have problems checking my data usage statistics. I started sending complaints to RCOM.B.Myservices@relianceada.com but there are NO Responses from there. More over my connection stopped working intermittently. Now it is working but in downgraded SLOW mode.

I need my connection revert to NORMAL fast mode

I should be able to check my data usage as and when necessary

Spiderangelo@gmail.com...
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications Limited — Sim is blocked

 S k nagda on May 28, 2016
Due to your 4g marketing why we are suffering the lot.I have paid 17000 for 2 years but due to your new 4g activation project we have not only loss internet service but also unable to make normal call.. you have not given 4g updation and have blocked your working SIM also... Due to which we are suffering a lot of loss of contacts in our bussiness.To make your business more stronger why we people suffer loss in our business due to no connectivity thru network. If within 2 hrs if I am unable get my number start then we are going to take legal action action against your company....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance CDMA — Service stopped without any prior information.

 manojtamboli on May 28, 2016
CDMA service stopped on my phone.I asked reason calling customer care service they answered that u hv to get new 4 G sim from outlets and ur CDMA handset phone will not support that sim which I hv purchased it at 42000 just 8 days ago.will Reliance refund my bill?
This is very shamefully that I m not getting services from last 2 days.Can I go for take legal action against Reliance....
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Wrong validity mentioned on reliance website, and got wrong recharge

 naveenkumar1988 on May 27, 2016
Dear Reliance,

I recharged my gsm no today through online reliance website, but as per there mentioned 89 rupe recharge with 28 day validity but i got 5 days validity, i want back my whole amount otherwise i'll have take legal action on reliance portal, bcoz you are as mentioned there recharge with validity wrong, so you will have give me back my amount...
Complaint comments  Read comments Complaint category Unauthorized charges

Reliance Communications — Over charging of monthly bill

 ajaycool11 on May 27, 2016
Hello,

I am facing issues with service offered from Reliance. Please help me regarding the same.

Current Bill Plan : Rs.149, Add on pack: Rs.149

Requested Bill Plan : Rs.299, to remove add on pack.

Request for change bill plan & to remove add on pack was made on 30th April 2016. Request made to change bill plan from next day.

Customer care confirmed that bill plan changed.

On 18th May, 2016, monthly bill received with no change in bill plan.

Raised complaint to customer care. Again representative...
Complaint comments  Read comments Complaint category Mobile Service Providers

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