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Reliance Communications Customer Care

Reliance Communications Ltd

A Block, Dhirubhai Ambani Knowledge City, Opposite Khoper Khairane Railway Station, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709

Customer Care Phone Numbers and Contacts

Phone:1800 100 3333 (Toll-free number)
 (022) 30373333
 (022) 30383333
 (022) 30333333
Fax:022 303 88005
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)
 
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Reliance Communications Complaints & Reviews

Reliance Communications Limited - to block the reliance number 9590884570

User
 khanasif037@gmail.com on Sep 16, 2014
I am continuously getting a call from number-9590884570, from at least about 3 months, i.e from the month of july, from truecaller I got to know that it is from Gulbarga Karnataka, and the person name is pramod, but I don't know this person, so I just request to block this number, as this number not only bothering me but also my family as call from this number also comes to every member of my family, and the caller not only using abusive language but also giving messages and also giving warnings and it is not possible for me to change every ones number. so please do the needful, and mail me on khanasif037@gmail.com.thanking...
Complaint comments Read comments Complaint category Unsolicited Phone Calls

Reliance Communications - Complaint Subscriber number - 7520985697 - Refund required for Extra payment

User
 Sourabh_Mahajan on Sep 16, 2014
Hi Team, Please read the below complaint carefully & revert to me with the explanation of your action of collecting 3920 Rs from me for this number. I intend to submit this to Consumer Court in case of no Action or satisfactory revert. My Net connect Number - 7520985697 Last supposed Bill - Apr 2014 Prepaid Conversion request - Apr 2014 I have been using this net connect for a while now & it was a postpaid connection.Looking at the bills it is pretty clear that I had no unpaid dues until Apr-May 2014 Bill.Also, payment receipts clearly show that I have been paying...
Complaint comments Read comments Complaint category Broadband

Reliance Communications - Change of postpaid CDMA connection to GSM for No,9369022777

User
 Shyam Sunder Shanker Naidu on Sep 15, 2014
Dear Sir, I am a customer of postpaid connection for my No.9369022777 since last 5 years. I requested a change of this connection to GSM through M/s Chanderaprabha Enterprises, Janakipuram near Engineering College crossing Aliganj Lucknow on 27th August 2014 after submitting all required documents for ID as well as address proof. But sorry to say my services stopped two times within a wee of k and still is not working for want of verification by your office. Whenever, I contacted your customer call center I was informed that it will be done very soon. Now three days passed I am not able to use...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Reliance GSM - unreasonable deduction of balance from my account on regular basis and no support from their customer care.

User
 hittu4ever on Sep 15, 2014
Hello sir!!! I m using a reliance prepaid gsm number. I m very frustrated because i m charged for the services i never activated and they used to charge me on regular basis. And when i called their customer care, they just gave me another number to call where no response was given. Surely i m going to port my number as fast as possible. But company should think it is the money people earn by efforts its not for free. So please take care of it. If u r on the top it does'nt mean u ignore your customers....
Complaint comments Read comments [1] Complaint category Products & Services

Reliance Communications - Please stop sending VAS techzone sms and reducing my balance

User
 Mohammad MohMumtaz Ali on Sep 15, 2014
Dear Sir, my number is +91 9555357077 once again from last 2 days i am receiving these messages from 516001662 "you have requested for techcontest subs pack for 30 days at rs:30.00 to confirm activation reply yes to this msg(tollfree) i didnt reply but today 15-sep-2014 i got a message from RM-Reliance "Amount charged for VAS techzoneSMS S Rs 5.00 please tell me why are you doing all this what do you want reliance ??...
Complaint comments Read comments [1] Complaint category Telecommunications

Reliance Communications - 3G mobile service is not provided

User
 Keshav Roy on Sep 15, 2014
I recharged my mobile (8695236398)with 3G Internet pack but i am not getting 3G speed. This recharge i have done after consulting customer care . But now they are telling we don't provide 3G service. You will be able to access only 2G/EDGE speed. Kindly help me and i want compensation for this....
Complaint comments Read comments [1] Complaint category Telecommunications

Reliance Communications - Reliance GSM - deducting vas charges without activation

User
 vijay6512 on Sep 15, 2014
dear sir, i am using my no.8285946080 deducted charges auto. as i didnot asked to do so. this thing happened 4 times with me. why reliance cheat us by unethical work. i was having 4 reliance no. i closed every no. as by this wrong customer policy. i donot suggest people to go with reliance because auto deducted amount without any reason (again & again)...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance - Unnecessary harassment and cheating

User
 SHREYA24 on Sep 15, 2014
Sir,
I am surprised to know that a big company like reliance assumes that the customers as fools and tries to find out new new ways of cheating them.

I am having a reliance (Smart) sim having number 90989-11880.
I have not subscribed any sevices on this no.

On 6th september 2014, i recharged my sim with rs. 120, on which i got rs. 120 as balance.

After that, 2-3 days later reliance deducted rs. 3 as some ussd service and my balance reached to rs.117.
Then i contacted the customer care which was of no use.
Then again on 12...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance GSM - no network coverage

User
 santosh maruti palshikar on Sep 15, 2014
my mob no. is 9022745510, i am submitting my complaint on customer care no 198 from last month but still my netwok probleme is not solved. whenever iam calling on 198 custome care no. that time repesentative tells me that ur complaint already registered but they are not giving any kind of information of my complaint. And they are giving not perticular time or date of solving of my complaint. when iam asking to talk with their officers they hold my call for long time and cutt my call. iam requesting you please solve my...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance GSM - Change of postpaid CDMA connection to GSM for No,9369022777

User
 Shyam Sunder Shanker Naidu on Sep 15, 2014
Dear Sir, I am a customer of post paid connection for my No.9369022777 since last 5 years. I requested a change of this connection to GSM through M/s Chanderaprabha Enterprises, Janakipuram near Engineering College crossing Aliganj Lucknow on 27th August 2014 after submitting all required documents for ID as well as address proof. But sorry to say my services stopped two times within a wee of k and still is not working for want of verification by your office. Whenever, I contacted your customer call center I was informed that it will be done very soon. Now three days passed I am not able to use...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications Limited - Reliance postpaid conversion offer fraud

User
 Sohel Aziz on Sep 14, 2014
I have got a call around 17th/18th August, 2014, from Reliance customer executive who has mentioned his name as Prashant and the Mobile number was-09555699976. He offered me Reliance CDMA postpaid plan- Rs. 899 + Tax= Rs. 1014 in which all calls in india in any number will be free unlimited, if I convert my reliance CDMA prepaid number to POSTPAID number. He asked me to submit my document and money as soon as possible either to their agent executive or at any reliance store. I asked to send an executive because of my busy schedule. Anyway he messaged me an email id on 20th August in which I can...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - 3G recharge cheating

User
 AAPkaPathan on Sep 14, 2014
On reliance website its given that u get 1GB data in Rs 156 and same has been confirmed by Cust Care . I recharged my mobile 7303160814 But i got ony 600 MB of data . When i complained i was told that u get remaining in 48 hours. But now they are telling plan has been changed. If plan has been changed then why website and Cust Care is giving wrong information ? I want my remaining data ....
Complaint comments Read comments [3] Complaint category Telecommunications

Reliance Communications - Reliance is cheating on 3g plan

User
 AAPkaPathan on Sep 14, 2014
I checked reliance website on 11sept and found that 1GB 3G plan costs 156 Rs,
When i recharged i just got 600MB . When i complained i was told i will get 1 GB in 48 hrs.
But now the Customer Care ppl are telling that plan has changed. If the plan was changed then the website should be updated and Cust Care ppl should know about it.

http://www.rcom.co.in/Rcom/personal/3G/HTML/PrepaidDataPacks.html

Kindly look into this. I want 1GB data ....
Complaint comments Read comments [1] Complaint category Telecommunications

Reliance GSM - deduction of main balance

User
 jitbiswa on Sep 14, 2014
sir, Today I have recharged of 10 rupee in this phone no:+918101206724.But all main balance deducted today and after calling to the customer care they said that a service is activated but few days before i said to deactivate this service.They did not do it and my main balance is also not refunded.So what do I do?Please give me a proper solution....
Complaint comments Read comments [1] Complaint category Telecommunications

Reliance GSM - Charged for service but didn't get any benefits mentioned by them

User
 krunal200 on Sep 14, 2014
Dear Sir / Madam, I have recharged my mobile (Mobile number: 9029961068) with Rs. 57 on September 11, 2014. They deducted my balance, but I didn't get any benefits that were mentioned on their website. I complained to them on the same day regarding this.They told me to wait for 48 hours. After 48 hours, they told me to wait for more 1 day. Today I called them, they are again saying to wait for 1 more day. I told them to forward my call to higher authority, but they are not answering my call. (Complaint ID: 224868076). I appreciate hearing from you regarding this. Thanking you in anticipation. Regards,...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Reliance trying to do fraud

User
 texin on Sep 14, 2014
I use Relaince dongle at home with number 9388290172. Currently I am having a plan with monthly subscription. Now Reliance on their website has advertised a new plan where the customer can upgrade for higher package (GB) for the same amount. When I called to upgrade they took the request and they said it will take 48 hrs to process and another one month to activate because my billing cycle is next month. Now the issue is, last time when I upgraded from similar to this scenario at Reliance store agreeing to pay the difference amount, during middle of my billing cycle they said it will get activated...
Complaint comments Read comments [1] Complaint category Internet Services

Reliance Communications - Threatening calls from Reliance communications lawyer - Generating data card bills despite data cards are cancelled

User
 Manoj Sheth on Sep 13, 2014
Dear Sir / Madam,

I was a reliance loyal customer & holding following two Reliance Data card having nos - 93745 22343 / 9328211341 . I was paying 3 months & 6 months advance rental for this two cards .

I wanted to discontinue this card services & already informed Aastha communications ( Reliance dealer / Ajwa road / Vadodara ) that this will be my last billing cycle & I wanted to terminate reliance service after that billing cycle . Same termination application was given to them & agreed that they will take care of my request...
Complaint comments Read comments [1] Complaint category Broadband

Reliance Communications - Getting Unused Bill after Disconnected

User
 Chandrasekhar U on Sep 13, 2014
Despite of complaining again and again my problem is not solved yet. I have submitted letter for disconnection at the nearest Reliance branch- Gajuwaka on 5th-Dec-2013. My DataCard number is 9390579044. At that time your Reliance Executives said that with in a week your connection will be disconnected. After that without any information the unused month bill is get generating and I am getting calls continuously from reliance care that you need to make payment of 1510 /- outstanding amount. In the month of June-14 one of your Reliance executive called me and informed that now your card is...
Complaint comments Read comments [1] Complaint category Internet Services

Reliance Communication - Unwanted VAS service activated on my mobile no. 91-8824860365

User
 shailu_spr on Sep 13, 2014
Dear Sir,
I am using reliance GSM prepaid mobile no +91-8824860365.I do not want to any Value added service.But reliance communication frequently activated VAS service without any request .I am suffering mentally for this type of service.In previous also, VAS service activated on my no without any request.previous complaint date 8 Sep 2014.Pls do needful for refund the money.
Regards,
Shailendra Pandey...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Worst customer Service : Reliance communication

User
 silulipi on Sep 13, 2014
Mobile No:9025149472 (GSM) On 9th Septemebr-2014 Rs20 deducted from my account named as Hungama Subscription.I never activated any services. Then I called to customer care which is not toll free and chargeable as normal call rate.Their representative told me that it has been deducted wrongly and will be revert back in 48 hours.But it was not reverted during that time.Then I have called to customer care(Harassment) no on 12th Sep-14 to query the status but it all goes vain again.The representative neither knows English nor able to give me any solution to my issue.When they have option to choose...
Complaint comments Read comments [1] Complaint category Telecommunications

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