Reliance Communications Customer Care
Reliance Communications Ltd
Customer satisfaction rating: 16%
Submit a Complaint
15704
COMPLAINTS

Reliance Communications Customer Care

Reliance Communications Ltd

TwitterFacebook
Address
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709
Landmarks:Opposite Khoper Khairane Railway Station

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
383
256
1800 3033 5555
[Reliance Network]
92
106



Additional info
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)

Customer satisfaction rating
16%
Complaints
15704
Responses
8975
Resolved
290
So far so good - The company responded to our notifications and is working on resolving complaints.

Reliance Communications related photos (1480)

Complaints with pictures are more trusted and informative    View all

Reliance Communications Customer Care related pictures (1480)

Reliance Communications Complaints & Reviews

Sort by:

Reliance Communications — Reliance- my lifetime plan (1GB/every month) is removed without my consent after 4G migration

 kalyan1653 on Jul 26, 2016
Hi Rcom,

I have recharged 3001/- lifetime plan where I will get 1GB data every month to my reliance broadband net connect + on 12/11/2014. Since last 3 months I was receiving notifications asking me to buy 4G wipod as reliance was planning to stop CDMA services.

When I ask them about my lifetime plan they assured ( I have proofs) the 1GB every month lifetime plan will continue with new 4G wipod.

Now when I purchased the new 4G wipod for 2699/- in the month of june-2016. It has not got activated, When I tried calling reliance customer support they told...
Complaint comments  Read comments [1]Complaint category Telecommunications

Reliance Communications — Request to deactivate the postpaid data card service.

 Pandit_narwade on Jul 26, 2016
Added netconnect.broadband@relianceada.com. Press backspace to remove.

Skip to content
Using Gmail with screen readers
2 of 363

Deactivate the service
Pandit Narwade

Jul 8

to Netconnect.bro., datacard.suppo.

Dear sir,

Please deactivate the service for data card number 9372357981 with immediate effect.

Regards,
Pandit
Pandit Narwade

Jul 15 (11 days ago)

to datacard.suppo., Netconnect.bro.
Pandit Narwade
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Reliance 4G upgrade from CDMA

 Andrews Doraiswamy on Jul 26, 2016
My postpaid reliance CDMA number 9320025281 was upgraded to Reliance 4G as CDMA is closed. I was repeatedly called by the reliance customer care

back end team and was told that 1st month 10GB 4G data is being given FREE of charge to try the 4G experience.
After 1st month of 4G usage I have been given a bill of 14, 311/- for the month of June 2016. And immediately my Incoming & outgoing calls have

been barred and I'm asked to make the bill payment urgently!! I am told I have used excess data of 5GB, whereas I already had a 5GB 3G pack + the

1GB...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications Limited — Plan changed without consent

 nirbhay01 on Jul 26, 2016
I am reliance wipod customer from few months and opted for 40gbUl @ 999 plan on wipod cdma, the devices was for 1400 rs and then after two months only device got shut down as they said now it will upgrade to 4g and i have to buy new 4g wipod and after upgradation my plan will remain same that is 40gb @ 999 and i was made to brought the new device for rs 899 buy now since the 4g is live i got the main that the plan will change for 1gb @ 300 which is no where close to my old plan. if i woukd have known about this then would have never upgraded to 4G wipod. Now as said i want the same plan that is...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Egregious service and billing for my postpaid number 9920312069

 pratyushtiwari on Jul 26, 2016
Hi. I am a postpaid customer and my number is 9920312069. After paying my last bill, all the service on my phone were stopped and there was no network at all on my reliance number. I then called the customer care and followed all the instructions they had asked me to follow and yet the service wasn't restored. On further prying, they asked me to change my sim as 'there must be a problem in my sim'. But I was not in Mumbai and travelling (still in Delhi) and when I went to a store, I was told that my sim couldn't be replaced here and I will have to get it from Mumbai. Inherently, they asked me to...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Wrong information given for data plan from customer care & made huge unbilled amount

 pankaj.panda on Jul 26, 2016
Dear sir/madam,

My reliance data card no. is 9322762613, i am customer of reliance cdma net connect service from 22 august 2015, with unlimited uses internet plan (arp plan for 1 year).

I received call from reliance stating cdma service is going to close & all are customers are migrated to 4g service with same plane. i also received 4g sim for the same. to confirm it again i called to reliance customer care (180030005555) & again i was informed that my plan will be same. so i migrated to 4g on 18 june 2016 & ordered 4g wi-pod, i received that on 19 july 2016. after...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Reliance netconnect+ data card is not working for almost 1 month.!!!

 Jeyakumar Sankar on Jul 26, 2016
Hello reliance team,,

I was trying to reach customer care several times, to disconnect my reliance netconnect+ data card number 9381979124. there was no proper response. every time i was ended up waiting on hold for long time.

Even i have visited their stores so many times. they were telling as they stopped the cancellation process for reliance netconnect+ data connection.

I have mailed on this three times. but there is no response.

I was using this modem more than 3 yrs and paid my bills on time. i have already paid all the due amount....
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications Limited — Correction in bill 326535043670/14.07.2016

 Ajit kumar Kothari on Jul 26, 2016
Its to informed that i have received a bill no.- 326535043670 /14.07/2016 for the period 14.06.16 to 13.07.2016 in that monthly rental was charge wrongly twice time a. 0294-3264132 (399 rs) b.7822864132 (399 rs) after convert from cdma to gsm. Kindly request you check and send the revised bill asap. So that we can deposit the amount before last date. For any further details please contact ajit kothari -8290293829...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Reliance Communications — Port issue with reliance cdma number

 Girish Tk on Jul 26, 2016
Dear reliance,

I was using reliance cdma number 9341000578 from past several years. Now, i thought to change network to airtel. To initiate the process, yesterday i had sent port 9341000578 message to 1900 number. Then waited for 12 hrs, but did not received message from 1901 number. I sent mail to customercare@relianceada.com but no reply from them. Today again i sent message couple of times and waited for hours, but still no response. Called customer care numbers waited for hours on call, but nobody has picked up the call. Really bad experience when nobody picks up the call.
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance — About 58 rs balance deduction

 Janki Bangar on Jul 26, 2016
Sir an amount of 58dedicated from my relince gsm mo no 7067655285 on yasterday 25/7/2016 i did complain about this but did not get reply sir many time they cut my balence automatic they activat vas service i want to my main balence pls call me costomer care ecxucitive yasterday automatic activat vas service and cut my balence pls do not activate vas service and do not cut my balence otherswise i will change my network to other company...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Inappropriate response by rcom customer care regarding the internet connection issue on my new 4g wipod device.

 madhu419 on Jul 26, 2016
My new 4g wipod device is unable to get the internet access since the 4g services are started in our area (i. e 7th july). contacted the rcom customer care through all modes (chat, call and email) and still my problem was not resolved.

Surprisingly, i am getting different responses each time i call the customer care. one agent says my account is not having any 4g data balance and another technical team agent says my account has 10gb 4g data balance and validity until 05-aug-2016. i was wondering why each technical team agent is seeing different balance information on my account.
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications Limited — Complaints about rude behaviour of staff

 All Recharge etop on Jul 26, 2016
Dear sir


I am Ajay Prakash Sah proprietor of COMTECH authorised DSA Reliance commutation, my DSA Code 5003303861 . I am stating DSA Business April 2016 and till date your sales team and support team cannot get proved full support and training like CAF clearing, customer handling, Month wise DSA point Payments clearing etc . I am starting business 4 moth but nobody visited regularly and timely till date.


With this email of mine, I would like to draw your attention towards the mis-behaviour of Post-paid head Kolkata ( Vivek Mishra ) & the Direct Sales...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Company committed to give data for porting the number from cdma to 4g but data is not working

 Dolesh dharmani on Jul 26, 2016
(1) in my reliance cdma number 9303557799 the plan of 945 has activated and company has converted the sim into 4g
(2) the reliance company has committed to give mobile data of 9gb but data is no of use internet is not working in want my plan back in my number
It is pland for one year reliance to reliancestors unlimited free
My 4_5 months are left...
Complaint comments  Read comments [1]Complaint category Internet Services

Reliance Communications Limited — Refund my money

 aaarti121 on Jul 26, 2016
Hello Sir
Reliance communication still not responding to my matter. I need my whole money back if they do not give me there service then they have to denied for connection. But they not did it reliance services man told me that there are very easily connected reliance service so you don't have face any type of problems with us. But when he got money from me after a day he said we have shortage of modem and you have to adjust for a month may be more than one month even they didn't tell us equrate time. Yesterday I talk to him about my connection or back for money he said to me that if you...
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Vas services activation and amount deducted without consent of users-bad and worse network of 3g

 parmanand194936@gmail. com on Jul 26, 2016
Time to time vas services activated and amount deducted without my consent in my number 7033707080 and 9470899855. Earlier. 3 g network too poor and worst. I tried to contact with cc but no contact. I fed up and disperate bad activities of reliance company. Solve grievances at once otherwise quite network. Some employees of reliance company are careless, anti reliance users irresponsible insensitive etc etc. Jo jhanbhujhkar reliance users ko pareshan karte hain. Lagta hai reliance ke kuchh employees dusre network se milkar reliance ko barbad and badnam karne me lage rahte hain. Isliye request hai...
Complaint comments  Read comments Complaint category Other

Reliance Communications — No network/poor customer service/unresolved issue from past 2 weeks

 vinod salian on Jul 26, 2016
Hello...

My data card#7483085764.

I am not getting internet connection since 07th of july and neither you telephonic customer service nor your email support team is responding to my complaint. I have escalated to issue to your appelte team and there was no response from thier end also.

I am really frustrated with your worst customer service, it is very worst and no action been taken even in the past.

On 25th july i was able to get hold of one of your customer service executive and i had a worst experience with her, she told that issue will...
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Threat of criminal as well as civil action against me.

 grvglorie on Jul 25, 2016
I was in Delhi and a vodafone customer. But daily call from agents of reliance and attractive offers insist me to port to reliance postpaid in june 2015. i am not from delhi besically, so i did not have any local address proof. But agents insist me to arrange. so, i provide them one of my cousin's address proof and photograph. They had collected documents and money from my flats. They were asking for Rs.300 and said it will added to your account and you will get bill after minus this amount of Rs.300. But it never happened. I called that reliance agency (worship enterprises, uttamnagar, new delhi)...
Complaint comments  Read comments Complaint category Telecommunications

Reliance — About 58 rs balance deduction

 Janki Bangar on Jul 25, 2016
My relince gsm mo no is 7067655285 sir an amount 58rs dedicated from my main balence on25/7/2016 today now 9pm i got massage that you have been subscribe to shot for biso sub 60service for 28 days and my main balence 58rs automatic dedicated sir i did not active this serves atlist i did not know about thise pls give me my 58rs balence immidetly i am upset for this pls take strong action and now refund my balence...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Excess amount received

 Balasundaram N on Jul 25, 2016
I am using reliance no 7695991073. My balance 256/-23/07/2016 at 9.03 pm.so same day after 9.03 pm no use this no and 24, 25/07/2016 i am use 31 UNIT ONLY so one UNIT.0.30*31= rs 9.10 ONLY deveded my Account. But rs 25 deveded my ACCOUNT this is wrong. So this pride not use net and no games my Mobile . So send my acc detail my mail id.( Note 23/07/2016 at 9.03pm my balance 256/-25/07/2016, 9.45pm my balance 229/-ONLY i using 31call only no net no game my Mobile) my mail id nbalasundar816@gmail.com...
Complaint comments  Read comments Complaint category Unauthorized charges

Reliance Communications — Benefits not received as promised after 4G upgrade

 pengoria on Jul 25, 2016
Hi
my Dongle number is 7520628142 before I upgraded to 4g I have enquired from the Relianceada that whether the benefit on my Reliance 3 of 1 GB per month by rupees 3001 recharge will continue when I upgrade to 4G or not, to this the customer care replied me by e-mail that I will continue to receive the 1 GB data benefit per mth and my plan would not change, but today I called the Reliance customer care to find out at what date my 1 GB data benefit monthly cycle is due to which they said that this plan is not functional now and I won't be receiving it.
This is the copy of email that...
Complaint comments  Read comments [1]Complaint category Internet Services

Recently Discussed

(12 minutes ago)
Jet My Trip Travels
Refund of booking amount
(1 hours 37 minutes ago)
Voonik Tech
Refund of my voonik credit to bank account
(1 hours 54 minutes ago)
Dr Batra's
Hair transplantation failed
(3 hours 9 minutes ago)
Billdesk
Amount is debited from my account
(3 hours 39 minutes ago)
ClearTrip
No refund after cancellation of air-ticket

Featured Complaints