Reliance Communications Customer Care

Reliance Communications Customer Care

Reliance Communications Ltd

A Block, Dhirubhai Ambani Knowledge City, Opposite Khoper Khairane Railway Station, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709

Customer Care Phone Numbers and Contacts

Phone:1-800-1003333 (Toll-free number)
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
Fax:+91 22 3038 8005
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)
Satisfactory Rating
1%
Complaints
9501
Resolved
75
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Reliance Communications Complaints & Reviews

Reliance Communications - My No.9335097150 is barred for no reason

User
 Birendersingh on Aug 5, 2015
Even after clearing all the dues billed as on date, my phone number is still inactivated and even all incoming/outgoing calls are barred. In spite of several complaints and calls, there is no reply from Reliance communication. I just want to know the reason as to why it is happening so. Please let me know if there is any payment problem or any other problem from my side. Birendra Singh 9335097150...
Complaint comments Read comments [2] Complaint category Telecommunications

Reliance Communications - Amount charged for VAS Pack - Please resolve

User
 pavanbantu on Aug 5, 2015
Dear Reliance, It's happening again, like you said in your previous reply and initially I was happy to see my amount was back into my account BUT at the same time it's again started deducting the charges for VAS services from my account even though I was received a message on 07/20 saying VAS pack has been deactivated. Please see the below amount details as it was deducted so far, please look into this and refund my amount. Kindly deactivate all VAS pack services from my number so that this type of deductions will not be happen again in future. On 08/04 Amount Charged for VAS ADPAY GSM...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Reliance The Worst Network Of India

User
 hirakx3 on Aug 5, 2015
Hi maine Kal Ek Naya Reliance Sim Khareeda worst Network Hain Humare yha Pin Code 799006 address: Near Office Of The Accountant General, Kunjaban Colony, City: Agartala State: Tripura(W) plzz Mujhey Reliance Bahot Acha lagtaa per yha 3G on kru to 2G K Speed me Chalta maine 3G Pack v dala hua & 3G Ka network up down hota & 2G To Chalta He nahi Itna Slow & raat 12Baje k Bad Network Off ho jata & 3G on kr k kise se baat v na karpata distrab krta my number 7308157755 please ek complain le k resolve kerdijhiye :'( Thanks I Hope You Understand...
Complaint comments Read comments [1] Complaint category Unauthorized charges

Reliance Communications Limited - Regarding deduction of money without any reason and knowledge

User
 vinayjkit on Aug 5, 2015
I Vinay Kumar Srivastava ( Mobile No:9379264484) are using reliance number from last 8 year.but now i am not satisfied with reliance services because you are deducting the money without any reason.same is happen from now also you deducted the somewhere 100 rupees by saying i had played the games when i am not in home and i am not using Smartphone.when i called to customer care they told mistake is happen but they cannot refund the money.when i ask him to tell his name and id number he disconnected the call. so please refund my money as soon as possible and send me full details of my number...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Partial Refund of Security Money

User
 hkumar3 on Aug 4, 2015
Hi Team, Greetings for the day. I purchased a Reliance GSM number on 26-03-2014 with plan 899 & I paid Rs 850 as the security Deposit. I have attached my credit card statement where you can find the amount Rs-1400, I paid to reliance communications on 26th March 2014. That is as - Activation charge - Rs- 250 Security deposit - Rs - 850 Three month refund security - Rs -300 Now I got Rs – 199.79 as the security refund through cheque from Reliance Communication. Please check & refund my pending security money ASAP. Reliance Postpaid No – 8010755123 Reliance Relationship No...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Wrongly charged again and again for a long long time.

User
 Gajender04 on Aug 4, 2015
My mobile number- 9509124901. I had been wrongly charged from a long long time & I had been continously reporting to Reliance about it but then also I am charged This time again with 10 rupees Every time I report the issue I am refunded the money but again charged after some time its happening from a year & never talk to me on 198 or *333 by my no...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Unauthorized activation of VAS

User
 chetna12 on Aug 4, 2015
On 04.08.2015 Rs 60 was deducted from my reliance GSM balance for activation of some ADPAY VideoMlySUbs service which I never activated. I immediately contacted customer care at 198 but they were not able to resolve my query regarding how the service got activated without my consent and how my balance got deducted. I opted for unsubscribing from the service which I never even intended to use in the first place. I request you to kindly credit the balance in my account as soon as possible and stop harassing customers with undue and unwanted services and unauthorized deduction of balance....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance - Musbehaviour of customer care executive

User
 sumangaur15 on Aug 4, 2015
On 3rd august at 10.30 pm i called at 198 regarding deduction on vas charges from last few months but a male customer care executive misbehaved with me.. He even dont know how to talk with a lady. Earlier also i faced such problem. If they dont know how to talk then why reliance give this job to such peoples. And even my problem is still there . I dont know what kind of vas charges deducting. Atlast i will port my number to some better telecom conpany. Hope i wont get your this reply "We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Unauthorized cut phone connection my phone

User
 Khyali Lal Jeengar on Aug 4, 2015
Respected Sir As our telephonic talk before few days. I have submitted my ID proofs and two photo to Reliance office of Udaipur for to continuing my reliance phone connection no. 9309319101. But now you disconnect my phone as this no. has given to my all other relatives and my office contacts. So This no. 9309319101 is very important to me. As this is Zero rental post paid plan. You have force me to change my plan but I want to continue with same plan as it. Please resolve my problem as soon as possible. Thanks Khali lal jeengar mo. 9636680940...
Complaint comments Read comments [1] Complaint category Landline & Home Phone Provider

Reliance Communications - Installation of 4G tower to residential area

User
 Adv Manasi Mitra on Aug 4, 2015
Respected Sir, One of my neighbours Mr. Sudip Mukhapadhyay, S/o Smt. Shefali Mukhapadhyay residence of 13, Aurobindo Road, 14 no. ward, Municipality and P.O.- Konnagar, Dist- Hooghly, Pin- 712235, West Bengal, India is about to install a mobile 4G tower at his residence from the very surface of the land and there are residing most of the aged people surrounding to his house and whom have heart, kidney disease problems and high blood sugar, azma disease. Even a child baby also resides there with his family having Hydronefrosis disease. It is very congested residential area and having no sufficient...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Telecom - Reliance telecom wrong deduction

User
 HarishJangid on Aug 4, 2015
I am reliance user my no is 9414549546 my balance getting deducted constantly and I have complained to costumer care also regarding that and today again they charged money from my main balance and I have confirmed that there is no value added service activated to this no. I want to know why they are doing this and I am not setisfied from servce...
Complaint comments Read comments [1] Complaint category Telecommunications

Reliance - Deducation my balance

User
 samjilki on Aug 4, 2015
My number is 9529414738 reliance gsm ..i had recharge on date 020815 .251 rs techarge this number but no benfit and add balance my number.my personal amount251 deducation in my account..please return to my balance ..coustemer care service is not satisfied me..i have already complaint on date 020815...please solve it my problem as soon..thank u...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Reliance - Reliance 289 Scam offer

User
 restlesselement on Aug 4, 2015
I got message for Reliance 289 unlimited 3g offer so i have recharged before 31st july 2015 and now this plan is activated but it is very very slow even airtel 2g is much faster.It can't open webpages even which are mobile optimized.It can only open web page content a text matter but can't open images within that webpage even while downloading am getting speed of 10 -20 kbps and at night upto 30-40kbps.
Please refund my money and how to change to other operator please someone explain.Pathetic Network
Mobile ( 9015120112)
Area : Badarpur Delhi...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Unwanted balance detected

User
 mahesh35513 on Aug 4, 2015
Reliance Communications - Automatically balance dedicated 2 Reviews Add a Comment mahesh35513 on Jul 31, 2015 Dear sir my mobile no. 9928900074 And I am not subscribe any vas survish. But automatically detected my balance mobile. Amount Charged for VAS ShemarooVP Rs:1.00 Current Main Balance : Rs:-1.00. And Amount Charged for VAS VideoStore Rs:1.00 Current Main Balance : Rs:-1.00. IAmount Charged for VAS ShotformatsGSM Rs:5.00 Current Main Balance : Rs:-5.00 am complain costumer Care but not solutions my problem. This problem 3 months continue . Recharge my mobile and balance detected...
Complaint comments Read comments [1] Complaint category Unauthorized charges

Reliance Communications - Reg 8468002336

User
 zelvakumar on Aug 4, 2015
I have started using this reliance number 8468002336 two weeks ago. At the time of obtaining it from the Reliance Shop, I submitted all the documents. Within two days, it was temporarily disconnected for want of proof. Again I submitted the paper, One week it again was disconnected for reasons i dont know. I made regular visit to the Reliance shop at DB Gupta Road, Karol Bagh and request him. The official knows nothing nor he collected any papers. I made complaints in the customercare@relianbceada.com. Whatever it is, the number is not working....
Complaint comments Read comments [1] Complaint category Telecommunications

Reliance Communications - Loss of 200 rupees due to misguided and confusing information given by reliance customer care executive and on reliance communication website

User
 rampal punia on Aug 4, 2015
A recharge of rupees 177/- for the 3G data usage on the mobile no. 9555721569 of reliance GSM was done successfully by using mobile app ''free charge'' on 23 June 15 Order id was FCVA150623193079300 According to the information on your website rcom.co.in the recharge of 177 will allow the user to use 3G data of 600MB + unlimited whatsapp and twitter and facebook data for a validity of 28 days repeat 28 days.. I suffered a loss of 200 rs due to confusing and misguided deed from your part .. On 11 jul 15 I recharged my phone with 200 rs talk time and this talk time was just gone like nothing...
Complaint comments Read comments Complaint category Telecommunications

Reliance Communications - Amount not recieved as per offer

User
 kishorjain71 on Aug 4, 2015
Dear Sir / Madam, My Mobile Number - 93624 11110.. As per SMS Reliance Prepaid offer for Rs. 160 Recharge will get 320 Talktime .I did the same but I recieved only Rs.160/- Talktime only... Also this complaint I tryied to contact Prepaid customercare *333 so many times but its connecting to Postpaid Department... My money also deducted for the same each in every calls to customercare... Finally I got Complaint number for Always connected to Postpaid Department Complaint No : 236194576.. Even I tried for Live chat for this issue No response after 4 to 5 hours waited in ques...on...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Reliance Communications - Call details issue

User
 Divya Chandravanshi on Aug 4, 2015
Respected sir, i want to know my call detail my reliance number(8817174497) of last 1 month... please send to my call details on my mail: chandravanshi.divya93@gmail.com my details: name: divya chandravanshi father name: purushottam chandravanshi date of birth:1/10/1993 address:ward 9, bhansali mohhalla, mirkala bazar shajapur email:chandravanshi.divya93@gmail.com...
Complaint comments Read comments [1] Complaint category Other

Reliance Communications - Regarding to recharge pack of internet

User
 sanjiv1985kumar on Aug 4, 2015
Dear sir/madam, I would like to file the complaint that i had already recharged my number i.e 9015049026 with the internet package of Rs 289 for 28 days, but the internet service is not been activated yet. Kindly look into this matter, because the same problem was repeated in last to last month and i think this is the wastage of my resources too. Regards...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Netconnect - Prepaid connection Deduct Amount 130 \ Ph no. 7303158790

User
 kugaurav@gmail.com on Aug 4, 2015
Hi, My no. 7303158790. I switch off the data on 02-Jul, 2015 but still from the main balance Rs 130 deducted. This is regular habit of Reliance . Last month also the same case. Do not make fool to the customer and refund the money back to my account. Tried many times to reach reliance customer service to solve this issue but not getting the success to connect with them. Regards, Kumar Gaurav...
Complaint comments Read comments Complaint category Internet Services

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