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Reliance Communications Customer Care

Reliance Communications Ltd

A Block, Dhirubhai Ambani Knowledge City, Opposite Khoper Khairane Railway Station, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709

Customer Care Phone Numbers and Contacts

Phone:1-800-1003333 (Toll-free number)
 +91 22 3037 3333
 +91 22 3038 3333
 +91 22 3033 3333
Fax:+91 22 3038 8005
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)
 
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Reliance Communications Complaints & Reviews

Reliance Communications - Vague Deduction and not delivered my money back

User
 Tanii on Jul 6, 2015
Two issues: #1 I am using Reliance GSM SIM for past few years. Today, they have deducted RS 3 from my balance as VAS USSD charges. I have not activated any VAS on my number by checking “MYVAS” to 55333 even-though they are deducting the money If I haven’t subscribed any VAS services then why they are deducting money from my account? #2 Hi, I have not received any recharge on the date 4th July even though I have recharged with 197 rs.( internet data pack 3G) on 4th of July at 5:28 PM on Saturday. You have generated the receipt as well. Please help me to resolve this issue ASAP. Either...
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Communications - No rench

User
 AJAYAKUMAR K L on Jul 6, 2015
Sir, my mobile no is 9544713393. This is post paid connection
This mobile is rench connectivity. So vilangara and kareepra, vengadu, pattazhi this place traveling. Mobile is roming and no rench plz this problam is solved plz help ather mobile no is 8301073393...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Balance deduction unnecessary

User
 Krishna Bhardwaj on Jul 6, 2015
i purchased new reliance gsm sim(UP West) but when i start using net on that my mail account balance start deducting even when i have data balance in my account. Also when i call 198 they are talking to me like a illiterate person who giving me unnecessary answer and when he tranfers my call to senior, he also giving unnecessary replies. I purchsed new sim and i am facing so many issues of balance deduction, so i will never use Reliance, now i am porting my number to Vodafone. GO TO HELL !!!...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Recharge done but net balance not received

User
 Darshana Chandak on Jul 6, 2015
I have a received a message on my number - 98837 12759 on 2nd july' 2015. Message - " special 3g data offer, 10 days extra validity free. Rs. 84 recharge = 1 gb 3g data: for 20 days instead of normal 10 days, reliance. "
I have done the recharge on the same day but got the net balance of 498. 07 mb valid till 12 - 07 - 2015 (10 days validity) .
After that i called at customer care, they told me that i will get the balance within 2 - 3 hours. But i have received the balance till 07 - 07 - 2015.
Everyday i am calling customer care to resolve the problem, but...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Compliant against regular balance deduction from Reliance prepaid number +919302717119

User
 Himanshu_765K on Jul 6, 2015
My Reliance prepaid mobile number 9302717119 is regularly prone to balance deduction due to ONE97 VAS service which I never activated I am facing regular problem due to my Reliance Number. Also I am not getting necessary help customer care 198 service. From last 4 months there is regular deduction in my balance be it 5 or 10 Rs. I have faced this problem 10 times. Here are the dates on which my balance has been deducted: 20 March, 21March, 22 March, 23 March, 28 April, May 8, June 6, June 11, July 4, 6July Today when I called for refund I was not been helped for it & also my number...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Reliance Communications - Non activation of service

User
 anu4anubhav on Jul 6, 2015
I travelled Abroad for one month. Before leaving India specifically enquired with reliance customer care that the sim will work without any issues abroad. When i reached my destination, there was no network, and even after repetative calls and msgs to the customer care, service was not activated. Customer care executives gave different responses every time....
Complaint comments Read comments [1] Complaint category Telecommunications

Reliance Communications Limited - Incoming & outgoing call record of my mobile no 7879826945 from Jan/2015 to June/2015

User
 Gautam Mathankar on Jul 6, 2015
R/Sir, Myself Gautam mathankar and mobile no 7879826945 is registered on my own ID. I think someone is misuse of my mobile no 7879826945 at my home. So I kindly provide me Incoming & outgoing call record of my mobile no 7879826945 from Jan/2015 to June/2015 on my email Id - gautam.m2806@gmail.com....
Complaint comments Read comments [2] Complaint category Unsolicited Phone Calls

Reliance Communications - I have lost my amount 111 rupees

User
 ghousiya1234 on Jul 6, 2015
Hi team, I am ghoysiya bee from bangalore, i recharged 111 for full talk time and 44 rupees for local tareef.but now i am getting ) balance in my account.i am not ready to lose my amount.very month i lost some amount due to this and that services that time i didnt take serious but i am very serious about this.i need my amount back...
Complaint comments Read comments [2] Complaint category Telecommunications

Reliance Communications - Very Poor network

User
 rkp972 on Jul 6, 2015
Dear Mr Customer Care Officer or who ever it may be, Please recall the earlier mails regarding my data card no 9341557633. i have gone through your email and i too regret that i have opted for a useless, stupid, insensitive, inefficient service like yours and also regret that i may be causing some pain to your company also. At the same time, i appreciate that yo are very prompt in sending the bills to the customer. I have been promised upto 14.7 MBps data speed on Pro3 connection mode on your network and the outright purchase of the modem is a prerequisite for availing the service....
Complaint comments Read comments [1] Complaint category Broadband

RCOM - Call lost

User
 Dheerj5772 on Jul 5, 2015
Hi I am dheeraj and my number is 9312166018, I am using this number since 2007. Now I am very disappointed from your service from last 5 months . No resolution found till date. I faced call lost problem always when I make a call. Now I want to port this number in other company....
Complaint comments Read comments Complaint category Telecommunications

Reliance Communications - Frequent Service Disruption

User
 Aastha Chaudhri on Jul 5, 2015
I am a customer with User ID 328514946711. We have been facing issue with Reliance Internet service since the time we have opted for this vendor. There are no internet services received almost every month for minimum 5-7 days. On logging a complaint, there is always some or the other excuse ready. If you can deliver what you promised, please refund our money back for the time we have been devoid of your services. And in case you cannot satisfy 1 customer, we would be forced to change our vendor as we are definitely not happy with the service....
Complaint comments Read comments [1] Complaint category Broadband

Reliance Communications - missing mobile my toktime balance

User
 yogeshpooja on Jul 5, 2015
Dear Sir I am yogesh sharma from bhadrak my mobile number is 9337396391 . I recharge 303 rupiess .on mobile store name hote cammunition . he is very idiot person . he recharge my mobile 9337396391 pe 303/ on 1 07 15 ... This amount are not received in my number ... I pay this amount .then I loss this amount ..for reliance company Then I request you sir ..my 303/- amount return my number......
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance - reliance netconnect + not connecting in hsd mode despite recharge done of rs999

User
 amanhooda on Jul 5, 2015
i am aman my reliance netconnect+ data card no 9354405935 i have recharged my data card with rs 999 plan in which i will get 20 gb of data in haryana but for past 2 days my data card is only connecting on the 1x mode and when i try hsd mode the connection bars are gone i called your customer care on 05-07-2015 at 7pm and the guy told me that there is some network issue going on and the problem will be resolved by 10 pm on the same day but it has not happened yet i am frustrated with the services of reliance because you guys are thugs you just take money from customers and dont provide the services...
Complaint comments Read comments [1] Complaint category Telecommunications

Reliance - Inetrnet related Issue and also netwrok Issue on my number:- 9555232039

User
 starsumit64@gmail.com on Jul 5, 2015
hi Team, i am riasing this complaint after the fed up services given by your company, whenever i tried to contact your customer care team, they said sir this kind of complaint we are not handling as i was talking on 198 complaint number. last time i was called on 2nd July, your executive Priya, she dont know even your process how to hndled the customer, i asked to transfer the call to Senior, they call transfer to someone called Vikrant, he promissed me that sir you will get a call within24hrs from our it or backend team, but no one called me till date. now i am planning to switch to other provider...
Complaint comments Read comments Complaint category Telecommunications

Reliance Communications - Balance deduction from Mobile No 9331899213

User
 Babita Mandhana on Jul 5, 2015
I had a balance of Rs 91/- yesterday night i.e. on 4th July 2015. However when i wake up in the morning, it was showing as Rs 42/- only. I talked to Customer Care for several times from 8 am to 8 pm on 5th July, but no one was ready o even lodge a complain, which includes Mr. Devraj and Ms. Priyanka. However in the evening, Mr Akash lodges a complaint vide Complaint No 235176565, but dont know what complaint he lodged. Still my balance has not credited. Moreover, I had net Pack, but today as soon as I am using Net, my balance is deducting. This is not the first time. Earlier also so many...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Wrongly charged for data usage that is supposed to be free

User
 talkonweb on Jul 5, 2015
I recently activated the plan GP247 on my reliance number 9509536792. The terms of the plan state that it allows "Unlimited free" Facebook, Whatsapp and Twitter. Despite this, data is regularly being deducted from by quota even though I only browse Facebook. Why is this happening ? A company like Reliance surely doesn't need to resort to false advertising....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Reliance Communications - Issue with plan voucher 88

User
 saheedur on Jul 5, 2015
Dear sir I have recharged with Rs. 88 for plan voucher 88.But didn't got the benefit as it was a FRC. My question is that I have called customer care for a information on newly launched service FREE PAID. But the customer care executive didn't know about this service and he told it's not updated in their system. So he advised me to go for PV88 and immediately sent me a sms and told me that it's a good plan and it's running good in the market. So I immediately recharged through Paytm and got recharged with Rs. 0.01 only and no benefits. Then again I recalled customer care and then the...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - mobile balance deducted

User
 girijas07 on Jul 5, 2015
ADPAY is activated automatically and 20 rupees has been deducted from my main balance of mobile no 8260430063 on 5th of July 2015. This is a humble request from a stupid customer who choses Reliance service to look into the issue and solve it ASAP and please refund my money. Please be trustworthy to the customers. Thanks......
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Connection suspended without prior information

User
 lijumohan on Jul 5, 2015
I currently run a Thunder1099 plan from Reliance Communication. I had a major issue where in I literally had no working connection for the duration of a month during the Jan - Feb period, and after numerous calls and series of complaints it was rectified only in February. I had requested them to extend this one month period to compensate for the one month that i had no working connection. To this there was no response. The issue at hand is however another matter. I travel quite a lot and i just reached back home today morning from my travel to the United States, only to find that my connection had...
Complaint comments Read comments [1] Complaint category Broadband

Reliance Communications - lost my all balance

User
 gupta89suman on Jul 5, 2015
50 rs se recharge kiya or net balance bhi dalwaya. 1 ya 2 call kiye or next day morng m balance check kiya to balance 0.06 paise hogya. wo b pta nhi kyu. Db bolte h reliance chor h faltu m paise katta h. Isiliye sari extra service deactivated kra rakhi h pehle se hi fir b ye problm aaj fir hui. Felling very angry nd disappointed. Customercare p call kiya to 2 hrz se wo technical issue bolkr complaints nhi le rhe. I want to get back my money....
Complaint comments Read comments [1] Complaint category Products & Services

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