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Reliance Communications Customer Care

Reliance Communications Ltd

A Block, Dhirubhai Ambani Knowledge City, Opposite Khoper Khairane Railway Station, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709

Customer Care Phone Numbers and Contacts

Phone:1-800-1003333 (Toll-free number)
 +91 22 3037 3333
 +91 22 3038 3333
 +91 22 3033 3333
Fax:+91 22 3038 8005
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)
 
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Reliance Communications Complaints & Reviews

Reliance Communications - broadband not working for one month

User
 Satish Kumar Singh on Feb 27, 2015
user id - 357732934453 name- Satish kumar singh from last one month my connection not working due to which I call everywhere but no one listen my problem and all said no refund policy is available in reliance. Due to which i have many complain no.from which some of recent are mentioned below- complain no.- 230500092 complain no 2- 230389467....
Complaint comments Read comments [1] Complaint category Broadband

Reliance Communications - balance deduced???

User
 rajarun9390 on Feb 26, 2015
I am using Reliance GSM sim (8467052555) from delhi ncr circle for past few years. They are deducting RS 3 from my balance alternate days as VAS USSD charges. I have not activated any VAS on my number by checking “MYVAS” to 55333 even-though they are deducting the money periodically, sevaral times an amount of Rs.3/- deduced from my account for the VAS service..Then i messaged to 121 and i got the reply like “you are not subscribed to any VAS packs” If I haven’t subscribed any VAS services then why they are deducting money from my account?...
Complaint comments Read comments [1] Complaint category Other

Reliance Communications - Balance deducted

User
 asha2010 on Feb 26, 2015
Same thing happened again .
A deduction of around 15 RS happened yesterday which is reverted today with a balance of 10 RS.
But again the data usage is being deducted the main balance which is just given back.
How many time this will be repeated ?
I have faced this for the fourth time.
I have logged another complain for the same, but didn't get any response and also not able to find the complain also.
I just hope it is not being deleted by Admin....
Complaint comments Read comments [2] Complaint category Mobile Handsets

Reliance Communications - Remove mytunes subscription

User
 newwork on Feb 26, 2015
To
A Block, 2nd Floor,
Reliance Communications Limited
DAKC, Kopar Khairane,
Navi Mumbai – 400 710
Fax: 022 303 88005
Date : 26th Dec 14


Dear Sir

SUB : Please Remove MYTUNES SUBSCRIPTION
Ref : 9323480262

We have made number of complaints to remove MT TUNES Subscription
but not removed from last 3 years .

Every Month i am loosing Rs 33 .
If Possible please remove from back.

Thanking you & Expecting Early & Sure Action.
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - Loss of prepaid balance

User
 neerajnegi2010 on Feb 26, 2015
Dear sir, I am Neeraj Negi (owning Reliance cdma prepaid mobile no. 9328414521), a faithful client of Reliance CDMA for previous six years. On 24th and 25th feb, i received three sms from its service number RM-651234 informing me that my Rs. 46 (one India plan) would expire on 26th feb. Since i schedule my tariff recharges as per the alerts provided by that service number, i was satisfied that my next tariff recharge (of one India plan) would be due on 27th feb. However, on 25th, all my calls were charged at non-discounted rates. I called up customer care executive Mr. Mimoh at 11.00 pm on 25th...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Complain regarding data plan

User
 vibhutikr10@gmail.com on Feb 26, 2015
Hi,
Today i have taken a internet data plan against which i was suppose to get 1GB 3g data for 30 days by paying Rs156, but after opting this plan i have checked my data balance and its showing as 597MB only.
Detail of transaction i have attached and also give below, please check and revert.

Regards,
Vibhuti
9835799073...
Complaint comments Read comments Complaint category Internet Services

Reliance Communications - No Network in power on & off timings

User
 Vijay Bheemanathini on Feb 26, 2015
I'm vijay bheemanathini, my contact number is +919959596498, alternate contact number is +919866435309, Iam using reliance from 3 years, we didn't get any problem regarding Reliance Network from 3 years but from 1 year not getting reliance network in power cut timings and when power is ON also. Iam from a small village and daily min 4 hours power cut is there in that time not getting reliance network totally.Me and my friends are given lot of complaints to Reliance Customer Care but till now we didn't get any response from reliance team and they are telling simply the problem is in resolving stage...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance - Call my wife no. & vulgar talk

User
 rup143 on Feb 26, 2015
Dear Sir, 7865082547 this No. Several time call my wife's no. and vulgar talk. After I call this no. he is also talk with me rough & vulgar word. Kindly take necessary action agst this no. I am waiting for ur positive reply. Thanks, R.Chettry...
Complaint comments Read comments Complaint category Unsolicited Phone Calls

Reliance Communications - Billing for the mobile number

User
 sudha29shankar on Feb 26, 2015
In 2013, i wanted to surrender my reliance postpaid number[9379034660]. After lots of argument with the customer care, one person said that he will provide zero rental plan as i was a valued customer of over 5 years. Which meant that i will have to pay bill only if i use the number. After that i didnt have any problem and occasionally i was getting bills with amount '0'. Now suddenly in december i got bill stating i have to pay 265 rupees.This amount gets incremented every month. For feb i got a bill for rs, 420. Now if i contact customer care they are arguing that there is no zero rental...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Reliance - unauthorised deduction of mobile balance

User
 vikashsoni on Feb 25, 2015
Madam/Dear sir, An amount of Rs 49 hasbeen deducted from my reliance GSM mob no-9835598172 as VAS ADPAY GSM on 20 feb 2015 while there is no any such service is activated on my number.Customer care also didnot reply accordingly.Please refund my amount....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Number barred from 9 feb

User
 mohd shareef qureshi on Feb 25, 2015
Dear reliance communication, as per the telephonic conversation with the customer care associate, there were no discussion on the phone but the associate addressed me to the nearest reliance Town Office, The address of the Town Office is as follows:- Reliance Communications Ltd., 1283, Near Manas Bhawan Beside Fox Showroom, Wright Town, Jabalpur 482001 As I have visit over there, the office has been closed as per the guard over there. how can be reliance so irresponsible that giving FALSE INFORMATION TO THE CUSTOMER At this point I am frustrated with the reliance customer help...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance India Mobile - Unnecessary Deduction of Balance

User
 Akhilesh005 on Feb 25, 2015
Dear Sir/ Madam, Below mail i have sent to Reliance Customer Care on this mail ID ("customercare@relianceada.com" <customercare@relianceada.com>) but the are not responding & i'm not able to contact by Phone also so please solve my issue as soon as possible. Thanks & Regards Akhilesh Singh +91-9555852865 Dear Customer Executive, I have recharge my no. With Rs. 199 on 15th feb-2015 but when i wish to make the call that time i saw i don't have sufficiant balance. Than i was trying to contact with customer care but i faild to connect with them. So it is my request to you...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Reliance - Network error while calling

User
 Akash Natarajan on Feb 25, 2015
I am fed up of this issue when ever I try to call any one it just says Network error and just get beep sound the call automatically gets cut please if you dont take step against this matter I am going to change my Network to Airtel or any other network please take steps as quick as possible I am not even able to speak to your customer care....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Reliance Communications - Patchetic internet service

User
 sagarwal786 on Feb 25, 2015
One of the worst internet service provider in the country. They say 3g speed, but reality is not even 1g. If you file a complaint, it takes them 4 days to resolve. Just imagine!!! internet to be restored and it takes them 4 days, whereas other companies resolve the same in less than 24 hours. And whenever you call the CSD, "Asuvidha ke lie khed hai"......
Complaint comments Read comments [2] Complaint category Internet Services

Reliance Communications - Broadband not working for past 3 days

User
 Prashant.sukhija on Feb 25, 2015
I have been chasing reliance people for past three days. They are not taking seriously about my complaint & my issues has not been resolved. Yesterday two guys came from reliance & they just tell they do not have good technical support in West Delhi as company do the out source of the service. These private people does not take any responsibility to provide the services. Also all of sudden my contact number has been changed. What is going on with reliance company & people? They really are not customer focused....
Complaint comments Read comments [2] Complaint category Broadband

Reliance GSM - Extra charge deducted

User
 ANUJ DOWARAH on Feb 25, 2015
Dear sir,

I am Anuj Dowarah mobile no. -8822473640. sir i have got a SMS Dated 24.02.15 time - 06.53 A.M Amount charged for VAS miss call alert of Rs. 15/- But Please be noted this plan didn't activated by me.and also Rs.15/- was deducted from my main a/c. Yesterday I have Discussed about this matter with Reliance customer care near about 30 minutes at Dibrugarh &amp; they refused to help us return my money. and de-activated this plan from my mobile no. and please refund my amount. In future please don't activated any plan from your End.

With Regards
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Netconnect billing related

User
 kosmeav on Feb 25, 2015
Sir/madam:

This is Ameen...i used reliance netconnect plus...my reliance card no is HSD 9381461105... I used this Card for One year
and after that I got relocated to Bangalore from Chennai, I called Reliance team for closure, they said no issue they will give the option of 5months free usage with out any charge, but I said them the reliance Dongle will not work in my office Laptop
so its useless, please cancel it, they said they will do i, after 5 months I got a bill started in my name to my Chennai address,
Its ridiculous and now i can see the messages coming...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Reliance Communications - 1523 MB 3G balance deduction

User
 siddharth429 on Feb 25, 2015
Sir/mam I have recharged my number 8824823072 with Rs 247 2GB 3G on 17/2/15. I checked my balance on 24/2/15 11 pm and it was showing 1523 mb left but when i checked my balance on 25/2/15. 8:30 am it says only 1 mb left. i always keep my mobile data turned off when i don't use it so there is NO chance that i spent background data....
Complaint comments Read comments [1] Complaint category Telecommunications

Reliance Data Card - Reliance unresolved billing and data card technical problem

User
 vkar_tick1 on Feb 24, 2015
Sir My name is V.Karthikeyan from Chennai and my reliance data card number is 9380547064. I have took reliance data card connection on nov 3 from day one it was not working properly Either no connectivity or some time 1X speed . i have raised complaints 3 times every time The customer care will asked for 3 or 7 working days’ time but simply they will close my Complaint without even calling me and even I will get service SMS to rate the service for the Solution they have given, think hw a customer will get irritated. By the time my first bill got generated for Rs 547 still I am calling...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - deducting the total balance of my account to make it zero

User
 nayan jadhav on Feb 24, 2015
Dear executive, I am Dr Nayan Jadhav, I have been using this reliance gsm number 7827905784 since more than a year and have been experiancing balance deductions on a regular basis but with smaller magnitude but on 22 feb 15 my whole balance of Rs 173 was completely deducted and didnt got refunded..so i tried to complain to customer care but they had only one answer- "system is down" and that too on my successive attempts...height of the services occured on next day when they even didnt allowed my call to reach to the executive with some internal settings... is this what u call a service?????...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

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