Reliance Communications Customer Care

Reliance Communications Customer Care

Reliance Communications Ltd

A Block, Dhirubhai Ambani Knowledge City, Opposite Khoper Khairane Railway Station, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709

Customer Care Phone Numbers and Contacts

Phone:1-800-1003333 (Toll-free number)
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
Fax:+91 22 3038 8005
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)
Satisfactory Rating
1%
Complaints
9821
Resolved
79
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Reliance Communications Complaints & Reviews

Reliance CDMA - No Network available

User
 Dheeraj bhai dixit on Aug 31, 2015
In saipau areas district Dholpur state Rajsthan pin 328027 There are no any network science 15 days. The reliance cdma service is off 24 hours the costumer is face many problems every days. So please solved that's problem fastest. Other wise we change our network others company network. Regards by-dheeraj dixit saipau Dholpur Rajsthan 328027...
Complaint comments Read comments Complaint category Telecommunications

Reliance GSM - Unfair Balance deductions

User
 harsh6593 on Aug 31, 2015
On 22nd of august 2015 I made a recharge in my prepaid Reliance GSM number for the FTT of 111 and within minutes I see my balance vanish even after making no calls at all. This was not the 1st incident of were there has been Unaccounted Balance deduction. Until now I must have lost more than a Rs 1000/- in these deductions. contacting the customer care was futile and it just increased my hassle and Blood Pressure....
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Communications - Balance deducted for receiving calls

User
 jkhajanchi on Aug 31, 2015
This is to bring to your notice that an amount of rupees 8 has been deducted on two ocassions (rs. 2 and 6)from my reliance no. today. i called customer care and they say that they cant see the information. i request reliance to give me my balance back. pls do the needful and oblidge. m. no. 9529732300...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - Unnecessary deduction of data pack balance as well as main balance

User
 MRIDUL1510 on Aug 31, 2015
I had recharged of Rs 649 3G Pack on my RELIANCE mobile no 9707960043 on first week of August. when i checked the balance on dated 26/08/2015 i got to know that there is zero balance on my data pack and it has deducted the main balance of Rs. 40. Then i called the customer care by dialing 198 from this no and the customer care executive has very poor knowledge about the data packs and she told me that there is no such data pack of Rs 649. She had transfer the call into superior authority and the superior told me that it was there mistake to deduct the balance of data packs. But when i told...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - Balance deduction

User
 prabhuranjan on Aug 31, 2015
Sir, my number is- 9905206452 (ARA, Pincode-802301, Bihar), since last 25 to 30 days i am facing problem of deduction of money from my number .A SMS comes from Reliance that you h'v been charged 1.00 rupee for VAS and sometimes 5.00 for VAS . I want to tell you that i h'v not activated such services.NIether i'v replied to any flash SMS.When i call customer care services they tell you h'v activated VAS and this will never happen in near future but, i was totally misguided by them .I am facing this problem daily.In some occasions my number had been blocked by them and i was unable to contact...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications Limited - Undue bill messages

User
 santoshkumar1982/30 on Aug 31, 2015
I had used data card no 7428109476 upto 24 June 2015. On date 24 June 2015 I call the reliance customer care and given my unwilling for no more use. Then the customer care representative told me to deposit the outstanding amount Rs307/- on the same day and I deposit the same without any delay. Bill cycle of my product was 27 to 26. But reliance repeatedly giving me the message for bill of 27 jun to 26 July and again for 27 jul to26 august. I sent a email to reliance support also but there is no any activity from that side....
Complaint comments Read comments Complaint category Unauthorized charges

Reliance GSM - Dedauction of Complete Balance and Unresponsive customer care The most wrost service provider in country.

User
 Biswajit2050 on Aug 31, 2015
Hello, My name is Basundara Jena and my reliance gsm mobile is 8260818015.Before describe my issues i would like to say that day by day its very painful, irritating, and creating harrasment by using reliance pathetic service.As other operators it has no advance technology to handle customer issues. They still have same traditional customer service and irresponsible customer care excutive. Now i am telling my issues that on 31st aug 2015 i have recharged my account with rs 9 by dialing *129# and i got 100 mb 3g data balance. And after that i have rs 40.77 main balance left in my account. I am using...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - Network issue

User
 Prabu David on Aug 31, 2015
I got a reliance wifi data card (Card no: 9381236803) on 5th Aug, till now I’m not able to use the service since I’m unable to connect the wifi internet connection Sometime I’m able to connect it however I can’t even open a Google front page also its taking long time to load. Regarding this network issue I have logged a call with reliance support ( Call no: 236421593 ) the give me the assurance that this issue will be resolved within 3 working days but still now I didn’t received any Call or SMS from your reliance care side. Also not getting a proper response from the customer care,...
Complaint comments Read comments Complaint category Telecommunications

Reliance Communications - Regarding deduction of my complete balance by reliance and providing wrong information through customer care .

User
 kumud ranjan 007 on Aug 31, 2015
Hello, i had already complianed my issue many times regarding wrong information given by the reliance customer care, relaince website and msg forwarded by the reliance. but reliance is not taking this issue on pririty basis, then i am moving to the higher authority and honrauble court with only rs 136 issue. this is the small amount, but people should know how reliance is cheating the customer blindly, and afterwards telling WHATEVER Y CAN DO IT, DO IT. after this i am forwarding this issue to the higher authority and relaince must have to reply overthere. thank you...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance - Rs 197 Data Pack is not working

User
 Tanii on Aug 31, 2015
Today, I have brought a plan of 3g data- 197 Rs. which is activated from the company side and my bal is also deducted for the pack. But, that pack is actually not working. Even when i was calling on 198, there was no option i have found to contact executives. On the top of it, my main balance of Reliance GSM is vanished when i checked by using *367#. I am facing these issues on a regular basis with Reliance. Please do resolve it ASAP....
Complaint comments Read comments Complaint category Telecommunications

Reliance Communications - Issue for Net pack not activated

User
 rahul_megha on Aug 31, 2015
I am using reliance connection with Mob no – 9555713784, but I was never fell happy or Satisfied with your services. There are many issue which are remain same from such a long time and after that you think to compare your services with AIRTEL. First of all your customer provide very poor services, yesterday I am trying to connect your customer care for my net pack not activate from 5:00 PM in evening I was try all your customer care no. then I got connect when I was wait for one your on customer care………. AS you have recorded all calls for traning and improvement purpose, but did you...
Complaint comments Read comments Complaint category Mobile Handsets

Reliance Communications - Balance deductions

User
 Arindam Deb Singha on Aug 31, 2015
Sir, my reliance gsm no. Is 9569269601, my previous complaint was resolved regarding my balance deduction and was notified that no more deductiins will be made but again today my balance has been deducted. Contacting with the customer care has become almost impossible because of your poor customer service . kindly refund me my balance and make sure no further deductions are made as it is my official number for official works only and i dont use it for any value added services. At time of emergencies i find my balance deducted always ....
Complaint comments Read comments Complaint category Telecommunications

Reliance Communications - Not Disconneting Connection

User
 abhinavind on Aug 31, 2015
Hello, My billing account no is 100000121890049. My billing cycle is 11th every month. I requested for final termination of my connection on 28th July 2015. Reference no is 235966623. That means i have to pay the bill for duration 12th july to 28th July. I got a bill of 659 rs. Also they took the modem and landline phone from my home on 8th Aug and still my connection is not terminated yet. This company is mentally harassing me. No one responds properly from customer care department. Its been over a month now and still my connection is not terminated and they are sending me ebills. So...
Complaint comments Read comments Complaint category Telecommunications

Reliance Communications - Harassment from Call centre team

User
 alimanikfan@gmail.com on Aug 31, 2015
I was using a Reliance data card connection from last 9 years or so. I had never switched to any other service provider. But finally I am now paying the price for being a Loyal (rather foolish customer). I had decided to upgrade to Wi-Fi connection of Reliance and hence taken a Wi Pod 2 months back. I had called the call centre to ask about upgradation. They said I can disconnect and take a new one. Hence is did that. Now I am using a new Wi-Fi connection. I have been getting disturbing call from the call centre team post that asking me to pay the bills of the old card. I have repeatedly...
Complaint comments Read comments Complaint category Telecommunications

Reliance Communications - Unauthorized activation of VAS

User
 Sasmita-Jini on Aug 31, 2015
Dear Sir / Madam I am using Reliance and my no. is 09778290580. I have a complaint that i doesn't activate any VAS but still automatically some VAS are being activated and my balance are deducted. And this is not once, regularly this is going on. After complaining to Customer care sometimes the balance are refunded. Kindly look after the above said problem and I request you to refund my current deducted amount i.e. Rs. 39. IF such problem will goes on I will not use the reliance no. Thanking you...
Complaint comments Read comments Complaint category Telecommunications

Reliance GSM - Balance Detected without any notification

User
 keerthisrk on Aug 31, 2015
I have recharged 26th aug to my relaince GSM mobile. I had special offer for internet for RS.112 (Unlimited data pack with 28 days validity). So I have recharged for that amount to get that offer. I got 2 message from reliance(52811). 1. 2G data recharge of RS.112 is successfull. You will shortly get an SMS with details of data benifits credites to your account.2. Congratulations! 2G112 has been successfully activated on your phone. so after getting this sms i started using internet. After that I recharged RS.100 for the same number. I used net for few minutes and put my data offline. Then when...
Complaint comments Read comments Complaint category Internet Services

Reliance Communications - Broad band connection

User
 sharmabk on Aug 31, 2015
Res sir, My CAN no.is 100118950128 abd billing a/c no.is 100000120030076 of reliance communication services broadband connection my broadband is dead till last one month, kindly connect my complaint no. 236213106 dt.5/8/2015, 236779719 dt. 21/08/15 and 237083654 dt. 30/08/15 i have lodged 3 time complaint on customer care no. 18003000777 but my broadband connection problem is not resolved till today i have already paid rent up to November -2015 kindly resolve my broadband problem. thanks Suresh kumar sharma 7/211 New vidhya dhar nagar jaipur (Rajasthan)...
Complaint comments Read comments [1] Complaint category Broadband

Reliance GSM - Balance dedicate

User
 Man Singh Meena on Aug 30, 2015
मेरा 299 rs काट लिए गए हे बिना कारण belence refund करे बरना हैम उचित कार्यबहि करेंगे Mob. No. 8602700475 Massage मेरे इनबॉक्स में सेब हे उन्हें प्रूफ के लिए attech नहीं कर प् रहा हु क्योकि massage attech नही होता हे...
Complaint comments Read comments Complaint category Telecommunications

Reliance - 3g not working-9817538516

User
 Manna hathi on Aug 31, 2015
My mob no is 9817538516.i recharge internet 3g pack 28th aug but 3g is not working on this no & only 2g working.my phone set is nitro2 4g.i called so many times to cust care but they failed to resolve the issue.Pls registered my complaint. Regds Gurjit singh 9736220262...
Complaint comments Read comments Complaint category Internet Services

Reliance Communications - A Scam by Reliance communications

User
 abhinav.ajay007 on Aug 30, 2015
I would like to draw your kind attention towards the scam which is being done by your own Direct sales Agents/ Direct Sales Teams. I received a call on 1st July 2015 from a girl who introduced herself as Himani Sharma from reliance communications. She asked me my monthly usage on my existing Vodafone number which I had since 2003. When I told her that I spend around 2000 INR every month on my mobile bill then she offered me a plan wherein I would be paying just 899 plus service tax & I will get unlimited local & STD calls to any network through out India. Along with that she also mentioned that...
Complaint comments Read comments Complaint category Mobile Service Providers

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