Reliance Communications Customer Care

Reliance Communications Customer Care

Reliance Communications Ltd

A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709
Landmarks:Opposite Khoper Khairane Railway Station

Customer Care Phone Numbers and Contacts

Tollfree:
1800 100 3333
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182
126
1800 3033 5555 (Toll Free for Reliance Network)
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14
16
1800 3000 5555
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18
23
Phone:
+91 22 3037 3333
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57
51
+91 22 3033 3333
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32
37
+91 22 3038 3333
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17
33
Fax:
+91 22 3038 8005
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+91 22 303 88005
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Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)
Satisfactory Rating
15%
Complaints
13248
Responses
7402
Resolved
186
So far so good - The company responded to our notifications and is working on resolving complaints.
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Reliance Communications related photos (1221)

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Reliance Communications Customer Care related pictures (1221)

Reliance Communications Complaints & Reviews

Reliance Communications — Calling problem

 Mateen Shah on Feb 8, 2016
From past 2 weeks I am able to make calls at most of the times during the day. I called a lot of times to customer care but they resolved my query.
Whenever I make a call wither the calls ends after 00:03 seconds or it reports you have insufficient balance but thats not the case.
plz look into the matter.....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance GSM — Data insufficiency

 sanj11009 on Feb 8, 2016
Sir mere no 8303844429 pr 12/01/2016 ko mene data pack 65 ka online recharge kiya balance to deduct hue pr data nhi mila usme pahle se 4.5 gb data tha sir mere pas deduction paymnt proof he pls solve my problem mene complaint pahle bhi ki thi pls solve my problm soon...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Communications — Deduction of money

 ankit0786 on Feb 8, 2016
Two days ago my 86rs was deducted by the company. When i talked to the customer care executive he cut my call after letting it hold for about nine minutes. Is this the service which the talk for. I am a student and we get a limited amount of pocket money. If this type of deduction takes place how can we trust on this company. So please return back my balance within 2 days or else i will just throw this sim and also tell my friends not to use the sim of this company as it just loots and cheats the people....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Communications — My data number is not working from last 10 days

 sandeep 21 on Feb 8, 2016
Dear sir/mam,
My name is Sandeep Kamble from Nagpur, Maharashtra. My data postpaid (dongle no: 9372217096) is not working from last 9 to 10 days and continuesly i am calling to customer care but they are not answering properly, my all bills are already paid but still i am suffering from this problem.
Now i decided to switch this services.

From,
Sandeep H Kamble
9767834863
Nagpur...
Complaint comments  Read comments [1]Complaint category Internet Services

Reliance Communications — Broadband network connection

 vigneshbabu_am on Feb 8, 2016
This is Vignesh am a reliace broadband customer and am from madurai.
I am fed up with this much of poor service provided from reliance communication. they were getting bill amount correctly but service is very worst. if i raised an complaint they are not even looking into it. even without attending the complaints they closed the tickets by them-self as it was resolved and i've communicated this problem with area manager, chief technical manager as well there is no proper response from them too. such a worst technical management team in madurai....
Complaint comments  Read comments [1]Complaint category Broadband

Reliance Communications — Reliance data card requested for cancellation but bill receiving since sept 15

 nrveruva on Feb 8, 2016
My Reliance data card No: 9391822329, requested for cancillation on 6th sept 2015, the requst No:237343433 through cust care.
On 29.09.15, I settled total due amount. Even then I received SMS alret for monthly regular bill pay due amount Rs.343.90..., Called to cust care(Re No:238509707) and informed the status. I got reply that no need to pay, which will be adjusted with in 48 hrs.
Even though not using data card from 1st sept 2015... and had several communications with cust care... Till date the issue was not sorted out and further I am getting trethening phone calls from legal...
Complaint comments  Read comments [1]Complaint category Telecommunications

Reliance Communications — About wrong billing

 akhil_2405 on Feb 8, 2016
Sir/Madam,

I have a postpaid no with reliance name of akhilesh verma from starting i was not use any internet with my mobile, when i have free 50 mb data.

On last month i have used internet with my mobile 17.81 mb only, balance is 32.19 mb discounted, but in my bill from your side you are charged 145.92 Rs.? what is this when i already have discounted internet data so why you charged in my bill?

what is the problem? if you are not give proper services, then i am port this no with other mobile service provider.

Kindly do the needful as...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance — Mnp

 kosheek on Feb 7, 2016
Dear sir
I have sent mnp(jan 27th) through reliance number which 9347442584.and 29th I get call from reliance customercare and given one special offer which is 197 unlimited.so feb 5th I recharged vit 197.now the customer care telling that this offer not eligible for 9347442584. So I need justice....
Complaint comments  Read comments [1]Complaint category Telecommunications

Reliance Comminictions — They are not solving a problem to access the internet

 priyotosh on Feb 7, 2016
Though i am having internet pack i am not able to access internet in my lenovo a7000 phone.i have talk with the team and i requested to them for an complaint and they have given me this no:242612990 and yesterday when i called them ther told me call has been closed.how can they close any customer requeat without resolution ?
Please help me out....
Complaint comments  Read comments [1]Complaint category Internet Services

Reliance Communications — Not refund my balance

 357man on Feb 7, 2016
5/2/2016
RS.3.00 automatically dedicated
my Complaint no
No. 242682792
कम्प्लेंट नंबर मिलने बाद भी रुपऐ 3.00 refand नही हो पाऐ...
Complaint comments  Read comments [2]Complaint category Products & Services

Reliance Communications — Need refund of 45 rs

 jai.raiks@ on Feb 7, 2016
Dear sir,
I am your customer and using reliance no " 7827901086" from past 2 months.

Yesterday DT 4.2.16 a service RSMS  by default is Activated on my number without my authority.on same day I deactivated this service. I also talk to customer care for the refund of my money.but they regret to do so and saying I have requested this service.but I havent requested these kind of services.

I requested u that please refund back my money. This is not the concern of money but the fraud messages that the company dumping on their customer.most of the people become victim...
Complaint comments  Read comments [2]Complaint category Products & Services

Reliance Communications — I have received offer of 449 in which 250 rupees talktime not received

 thakurgopal43 on Feb 7, 2016
Please be informed that ; in the reliance GSM, I have done recharge of 449 but not received the 250 ruppes talk time and custmer care not properly supported.

My mobile number is 8591459362

Pls help me...
Complaint comments  Read comments [1]Complaint category Telecommunications

Reliance Communications — Wipod hopeless data speed

 Krishnaraj Bekal on Feb 7, 2016
I have bought the wipod and it has been a month. I called customer care but they are total amateurs and they dont have any knowledge. I hardly get 300 kbps speed.
Reliance if you cannot rectify the issue i request you to buy back the device and i will go for a better service provider as your is hopeless....
Complaint comments  Read comments [1]Complaint category Broadband

Reliance Communications — Problem not resolving

 sathish_mala on Feb 7, 2016
Recently i changed from idea to Reliance GSM.
And My Mobile Number +919603974684.
Since from 7 days My Number is not working, I asked in Many Reliance
stores . In Every Reliance store they are saying the problem will solve within 5 to 6 hours.

I have been facing this trouble since 7 days .

Please Don't frad the customers provide a good service....
Complaint comments  Read comments [1]Complaint category Telecommunications

Reliance Communications — Non activation of 3g service on sim

 lavkarthikeyan on Feb 7, 2016
Bought a reliance sim on 18th December 2015, because the representative assured me that it has 3g option. Put a Rs.255 3g internet recharge on 17th Jan 2016. The 3g pack was credited to my acct only after repeated complaints. Was still unable to use 3g. After speaking to customer care executives multiple times, I was informed that 3g was not active on my sim. Have lodged 5 complaints with the customer care executives since then, and each time, am told to wait for 24 hours, but have got no update on the same till now. Speaking to their senior team leaders has also had no effect until now. I have...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Communications — Non working of wi pod 9312107492

 skumars_2094@yahoo.com on Feb 7, 2016
Dear sir,


I would like to draw your kind attention towards service of prepaid wipod no-9312107492 as i purchase on 31.01.16 from jyoti communication jail road new delhi and got activated on 01.02.16 but today almost 48 hours passed but device unable to connect i made several call to customer care and also the joyti communucation where i purchase device but different response also messgae on reliance facebook account but no response as u can see 5000 MB remains same in my account.i got too much harrasment and unable to browse it sir please look  matter on priorty because...
Complaint comments  Read comments [1]Complaint category Internet Services

Reliance Communications — Reliance gsm network issue no signal

 deepkab on Feb 7, 2016
Dear Sir,

RELIANCE GSM NETWORK ISSUE on MOBILE 93342 66555

This is to bring to your notice that a telecom network glitch we, residents of Patna: precisely, are encountering currently. The service provider in this issue is primarily Reliance GSM. I have lodged numerous complaints Vide SR NO. 242507206 DT: 01.02.16 AND 242717628 DT: 07.02.16 and reported to the concerned authorities in the past few weeks, but the problem persists.
There is a network issue in this region that Reliance GSM subscribers are facing as of now. The network vanishes in my area frequently...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Reliance — I not receive my recharge balance

 Monabhishek on Feb 6, 2016
I getting a msg recharge 197 combo for 2G unlimited and 197 talktime, than i recharge 197 2G pack running but balance not get yet, i want my balance right now...
Complaint comments  Read comments [1]Complaint category Telecommunications

Reliance — Balance cut

 s k shashi on Feb 6, 2016
Dear sir.
I complaint to you. You have debit my balance Rs.45 my mobile no 9555743265. I have no any download or sarbcrube any service so plz refund my balance thank you

Shashi
#9555743265...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Reliance Communications — Threats for payment issues

 asokavaradhana on Feb 6, 2016
This is in regards of the threat calls i had received from Reliance communications.Below email copy would suffice the story.I did make the payment on Jan 28th.However, Reliance has not done anything to the shoddy and rowdy treatment they have done.Is there a consumer law which protects consumer from such shabby things?


Hi Reliance,

I had been using the datacard number XXXXXXXXX4 from May-2015-Dec 2015, I had registered for auto billpayment for all bills generated by you and i believe as a customer i have been prompt in my payments(Free to check the payment...
Complaint comments  Read comments [2]Complaint category Broadband

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