Reliance Communications Customer Care

Reliance Communications Customer Care

Reliance Communications Ltd

A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709
Landmarks:Opposite Khoper Khairane Railway Station

Customer Care Phone Numbers and Contacts

Toll-free:
1800 3033 5555 [Reliance Network]
43
47
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)
Satisfactory Rating
16%
Complaints
14308
Responses
8201
Resolved
234
So far so good - The company responded to our notifications and is working on resolving complaints.
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Reliance Communications Complaints & Reviews

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Reliance Netconnect — Servicing (Unable to use connection according plan)

 Ashu2ranjan on May 2, 2016
Hello,

I am having reliance net connect CDMA dongal for net connection, No.is 9303965345, I am suffering so many problems from starting, such as unable to connect net, not receive speed of net, billing problem, I have complain so many time to reliance customer care but not receiving proper reply or resultation, recent last month I have loged a complain about unable to use services as on 26th feb 2016 and receiving SMS related resulation on 30Mar2016 and he has already do billing for this period and I had paid, now again from last 4 days I am unable to use services when I call to...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Extra Billing

 raviranjan2508 on May 1, 2016
Dear customer care,

I am very disappointed with your service.

I would like to inform you that, this plan(i.e: 395) according to your plan i can make unlimited calls (Reliance to Reliance).There should not be any limit.If there is any limit, you have to mention that in the plan.

As there is not any limit for making calls.So you cannot charge more than Rs 395+service tax.

With Regards

Ravi Ranjan
Mob: +91-9555711466...
Complaint comments  Read comments Complaint category Other

Reliance Communications — Compliant about the representative who is ir responsible after taking money for connection

 Shankar1725 on May 1, 2016
Hi,
This is umasankar. I was looking for Reliance Broadband in XXX area, Bangalore and contacted Reliance representative . His name is Ajay and his contact number is 9066041304. He has collected money for 3 months in advance for 1199 plan as 3300 rupees and registration charge as 599 rupees on 22/04/2016. Totally the amount collected from me is 4200/- rupees. After three days of collecting money he called me and informed me that there is no feasibility for giving broadband connection in Basapura and will return the money on 29th April 2016. I agreed for that and waited till today afternoon....
Complaint comments  Read comments [1]Complaint category Broadband

Reliance Communications — Balance deduction

 kunihal on May 1, 2016
Apr 30, 2016
balance deduction
On 30 April near 8 pm I recharged my no. 9569353855 WITH CREDIT 110 AND GET 93 RS. BALANCE... THEN I RCH 9 RS NET PACK VALID FOR MID NIGHT I SURF THE NET TILL 12:01 AND THEN I CHECK MY BALANCE AND IT WAS EMPLTY LIKE 0.001 and that time also I have left with 7Mb data...so I want my 84 rs back ...at any cost...I call them 4 times till 3 Am and they always says call us 2 hr later...and now I can't able to call them......
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Communications — Customer care not solve my problems about sms sending

 krishanubaksi on May 1, 2016
Sir I am reliance prepaid customer of jabalpur, mp district. This number has not msg send facility. Till 15 days I am requesting to customer care for solving my problem.But care not solve my problems.I also lodge complaints for SMS not send facily in my number. Complaint nos are 245438399 dated 28 Apr 16, 9:54am
245444174 dated 28apr16, 12:58pm by Amandeep
245471685 dated 29Apr16, 9:33am by MD Ali (Senior Executive)
245533003 dated 1 May 16 7:41am by Sashi.
All of complaints shows solving status.till I not sent SMS.Customer care has taking huge time like 40- 50 mins...
Complaint comments  Read comments [3]Complaint category Telecommunications

Reliance Communications — Reliance Network

 ravitu2479 on May 1, 2016
Dear, I am from Indian Army and my phone can't be off, I have to be in commucation all the times with my seniors as well as juniors. I was told to switch over to Reliance GSM from Reliance CDMA. On doing that, I am facing lots of problems after switching to Reliance GSM. There is network problem in my area. please do the needful. please call me or resolve my problem.
Colonel RK CHAUHAN.
Mob no is 9152077777
thanks and hoping for a prompt action in solving my problem. Jai Hind.
E mail is ravitubms2479@yahoo.com...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Communications — Non credit of recharged amount Rs 999 in myReliance netconnect No 9388758397

 nrk_tvm on Apr 30, 2016
On 26-4-2016 I recharged my reliance prepaid internet connection( 9388758397) online through My Services for Rs 999. using debit card. The recharge was successful and I got printed receipt of Reliance My Services. ( Receipt Number : AMIR82995269. But this amount has not been added to my account so far. When I failed to access the internet I approached a reliance mobile store at karamana, Trivandrum. They informed me that Rs 999 has not been credited to my net connect A/C so far. Hence I request to either refund the amount or credit it in my a/c urgently


N Radhakrishnan
Complaint comments  Read comments [1]Complaint category Broadband

Reliance Communications — No Network/Signal

 chavaly on Apr 30, 2016
For the last 2 weeks there has no signal. The complaint number is 245207589. This complaint has been escalated to the Appellate Authority, Andhra Circle. We received a reply saying that the problem will be resolved soon. The problem still persists and they are allowing us to port the number also.

I request Reliance to please allow us to port the number since they are not able to solve the problem....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Communications — Balance deducted, wrong recharge info

 Samuvel Chellathurai on Apr 30, 2016
Sir
my mobile number is 9014896816, it is a reliance andra pradesh

number
on 25/4/2016 i am recharged this number for 100rs and a 57rs
100rs is a regular talk time recharge
and 57rs is for 10gb internet pack with 28days validity as

they mentioned in *129#
after the recharge of 57rs 10gb data with 28days validity is

not added to my internet data account as they told in *129#

service. they only added 300mb on my data balance with 7 days

validity.

also on 29/4/2016 when...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Communications — Regarding recharge message given by reliance company and not provide satifectory response.

 Amit Gocher on Apr 30, 2016
Hello.
Its regards towards reliance communication. I got message from the service provider for 3G recharge of 8gb of 3g in Rs. 649. According to the provider default pack gives 4gb in Rs. 649.
But after getting recharge it gives only 2.5gb in Rs 649.
Message sent by company is below
In the image.
And its important to aware you.. cutomer exicutive getting me fool. And last they block my number so i am not able to call them.
So please take some action against it. Its my humble request to you
Thanku....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Communications — Facing unresolved technical issues for past 3 months and still they continue to charge me

 pradeep prabhakaran on Apr 29, 2016
Since Feb 2016, I am facing technical issues with Reliance internet connection(Dongle). My Reliance data card no# is 9380034995. Most of the time, it runs in 20 - 50 Kbps speed and the browser will show error that there is no internet connection. In the background there will be data running in the Reliance Pro 3 application. I have raised this complaint multiple to times and also tried to use multiple computers but still the same issue.Below are few complaint numbers that I could get

Complaint no#
243493208
243711713
243711835
243728412
244158809
Complaint comments  Read comments [1]Complaint category Internet Services

Reliance Communications — Sold dongle and didn't get connection yet

 samalashish on Apr 29, 2016
I have been sold a reliance wi-pod at RS 3000 from Pawan Patel (Mob- 9322222676) for internet connection. But it has been more than 6 month that he didn't activate my account even after submitting the documents.

I have been trying to reach him and his document collection guy (Mob- 9730839424) but there is no response from the provided numbers.

Please look into the matter on an urgent basis as i feel that i have been cheated by Reliance company.

RSN - RZTCDC150399981

MDN - 09320938641...
Complaint comments  Read comments [2]Complaint category Internet Services

Reliance — Datacard 9380664030 not activated. Pls refund

 datacard2016 on Apr 29, 2016
Sir,
I called 8428811332 seeing online ad and a person named Karunakaran
said the datacard will be delivered and activated within 3 hours. He
sent a person named Venkat (ph: 8807589160) who came to my house on
22/01/2016 and delivered the data card 9380664030 at 16:30 hours and
took Rs.1200 cash from me without giving me any receipt or visiting
card. He did not fill up any form saying technology is advanced. He
said the data card will be activated before 20:00 hours on
22/01/2016.
It was not activated even after 20:00 hours on 22/01/2016....
Complaint comments  Read comments [2]Complaint category Broadband

Reliance Communications — Coverage issue sr no 244585091

 tanmoymgr on Apr 29, 2016
This is in reference to sr no 244585091 raised with reliance communication customer care a month ago which was closed by reliance without caring to resolve my network/coverage issue without any customer conirmation or information whatsoever.

Subsequently emails written to appellate authority on rcomappellate.Authoritymh@relianceada.com remains answered (Forget about resolution, not even a simple auto acknowledgement is missing, wonder what kind of systems and processes they adhere) . On top of if you call the appellate authority on 1860 200 2011 they ironically tell you that they...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Reliance Communications — Unnecessary deduction of money from prepaid account towards subscription packs not subscribed for

 Vikash1987 on Apr 29, 2016
Yesterday i.E. 28-04-2016 at 10:39 pm a subscription was being subscribed namely askshtfrmtdms of rs 73(Approx) and today i.E. 29.04.2016 at 12:07 pm a subscription was being subscribed namely shotforbisc of rs 60 to my prepaid mobile reliance number:+91-9883236113 for which i have not subscribed for.I spoke to reliance customer care no 9883098830 with purnima from reliance and she told that these amount are non-refundable. I have repeatedly told her that i have not subscribed any such pack, and also i have deactivated the service instantly for subscription pack yesterday itself and for today's...
Complaint comments  Read comments [2]Complaint category Telecommunications

Reliance Netconnect — Excess bill after deactivation request

 saravana2it on Apr 29, 2016
The device will not even able to connect in the center of cities like chennai - pallavaram, guindy, omr, madurai - arappalayam, bypass road. From mar-15, it was very poor (Not able to download or connect), i have raised complaint on march 2015 (Complaint no: 230898050) and advised to close the data card. But they have raised a complaint for the connectivity issue and i was a following it up 6 months. At the end i got frustrated and requested to close the connection by sep-oct. Again they have not even closed the connection, after 6 months, now (April 2016) there was for pending bill amount. I was...
Complaint comments  Read comments [1]Complaint category Internet Services

Reliance Communications — Promised to give 14.7mbps but not even getting 500 kbps

 danny89 on Apr 29, 2016
I bought reliance wi-pod data card, in which it is clearly written 14.7mbps speed. Even the seller also told me that it will come that much amount of speed. But from the starting onwards, the max speed is 500kbps. Not even 1mbps i am getting. And from past two months i have mailed them dozens of times and called dozens of time. But no issue resolved. Even they are taking my money, paying for such a crap service. This completely molesting the customers. And total harassment. And there is no other provision to contact the customer care. The calls will not go and there website live chat is not working,...
Complaint comments  Read comments [1]Complaint category Internet Services

Reliance Communications Limited — Cheating in postpaid plan

 M@K PATEL on Apr 29, 2016
I ported my old idea number into reliance cdma postpaid plan.
At that time commitment was 497 plan + 75 tax. And in this plan unlimited high speed data and 5000 miNutes all over india any mobile and 3000 sms free.

But when i activated my mobile rental are same but benefits not given me by reliance communication.
Rcom charged me against for using data charge.
I complained to reliance customer care but they were not give proper answer to me.
I have a proff and all voice recording to talk with reliance execucative and customer representative.
Shouid...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Reliance Communications — New postpaid sim not yet activated

 Ricky Vincent Carlose Rvc on Apr 29, 2016
I had a call from someone claiming to be a reliance executive and she asked me to take a plan of 799 which will provide unlimited std and local calls . They send an executive to my house in Bangalore and collected 300 rupees and driving license copy for the form . They said they would fill the form and just dropped me a SIM card which was prepaid and told that it will be activated within 3 days and that I will get a message on my private no. But still now nothing has happened . Please help me as now these guys are not picking my call ....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Communications — Cdma to gsm conversion of internet dongles

 samsehgal on Apr 29, 2016
I was using reliance cdma wipod (Wi-fi) dongle with 40 gb data benefit @999. But reliance now shifting whole cdma users to gsm.
No they have given gsm dongle ( without wi-fi ) and plan shifted to 20 gb @ 999.

They are making fool of consumers by giving 50 % of data and providing simple dongle instead of wi-fi which i was using earlier.

There is no option left for consumers to get this simple 3g dongle and agree with the data they are providing.

These are issues of various existing users ....
Complaint comments  Read comments [2]Complaint category Internet Services

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