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Reliance Communications Customer Care

Reliance Communications Ltd

A Block, Dhirubhai Ambani Knowledge City, Opposite Khoper Khairane Railway Station, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709

Customer Care Phone Numbers and Contacts

Phone:1800 100 3333 (Toll-free number)
 (022) 30373333
 (022) 30383333
 (022) 30333333
Fax:022 303 88005
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)
 
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Reliance Communications Complaints & Reviews

Reliance Communications - my KYC documents changed

User
 golu28 on Aug 30, 2014
dear sir, i m a reliance communications mobile customer with mobile no 9323031653 in the name of Dolly Bansal. Since 2002 i am using this number since 2002 and is totally being used by me as this is my main number... On visiting reliance gallery for changing my sim to a upgraded sim they asked me my KYC and i was shocked to know that the KYC details updated on my number is of some other person whom i dont even know.. I want to ask Reliance how was my details changed as i am continuously using this number. Pls help me make the number back in my name urgently as i have to upgrade the sim with a new...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance GSM - RELIANCE UNNECESSARY CHARGES BY THE NAME OF VAS

User
 shanu0508 on Aug 30, 2014
Dear Sir/Madam, I had registered the following complaint on 28-AUG-2014. {{ I am using two mobile numbers of reliance GSM prepaid, namely- 9650543693(DELHI) 9509044437(RAJASTHAN) In every 9-10 days messages came to my both numbers saying that you have been charged for value added services(VAS), amount charged for VAS Video Store, your missed call alert service have been activated etc... (1) On 18-AUG-2014 at 8:35 a.m. a message came from reliance on my '9650543693' number saying that your missed call alert service has been successfully renewed at Rs.19.00 for 19 days. Actually...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - Complaint against billing

User
 AshikHassan on Aug 30, 2014
I'm using a reliance post paid connection 9387433444 with rental amount of Rs.249. Also i have activated a data plan for Rs.98 for 650 MB. My monthly data usage exceeded by 99 MB and was charged at a rate of Rs 10/MB.Total of Rs.990 was billed for the extra data usage alone.However I received a call from 02230384848 on Wednesday, 20th August 12:08IST from a Reliance Executive, Mumbai Office. He said to me about the extra usage charged levied against me and promised me that if I opted a 1 GB data plan for Rs.123, the extra charges on data usage will be waived off.So i opted for the plan and the executive...
Complaint comments Read comments Complaint category Telecommunications

Reliance GSM - THE TOWER IS NOT WORKING LAST 4 MONTHS IN MY AREA

User
 THANJI on Aug 30, 2014
dear sir, i am a reliance gsm costomer since last 4 month the mobile tower is switch off and no network coverage. i also cont.reliance call center @ complaint authority but no solution of this issue.please help me and resolve this problum soon as soon posible. my location is:-village shimla, tehsil-khetri, distt.-jhunjhunu, rajasthan, pin-332746 my reliance no. is +919529131498 my other no:-+918955585481...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance GSM - Auto activate vas service and customer care not pick my call

User
 Irshad Siddiqui on Aug 30, 2014
I regret to inform you that I am using mbl no 8898319959 but yesterday auto activate vas services like shot formet gsm rs 90 and again short formet gsm rs 25 total rs 115 deducted from my balance when i call to customer Care they not attaind my call so I request you take action and order regarding this issue and return my balance Regards Irshad Ali Mbl 8898319959...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - Fake offer given only for few days

User
 ank.here4u on Aug 29, 2014
I had got an sms on 17 Aug that my call rates will be 30p/min for the next 30 days. I used it for couple of days at this tariff. But today I noticed that I was charged at my base plan. This sort of duping is unwelcome and unexpected. Please stop these cheap marketing gimmicks and refund my money !!...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance GSM - Duplicate Sim

User
 kaydee.bnps on Aug 29, 2014
I an a reliance customer from the last 4 years... i have 2 reliance numbers and my dad too uses reliance GSM... But the problems i am getting while contacting reliance customer services is ridiculous... I have lost my Mobile phone on 23rd August. and from 24th morning i am trying to get my Number from reliance Office... I went to Lajpat Nagar office, Nehru place office, Govind Puri office... All said Reliance is not sending duplicate Sim cards... Finally after waiting for 4 days i got my Duplicate Sim from CP office but still waiting for it to get activated... When i cann customer care @ 198 they...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications Limited - Not Activating my Broadband services

User
 Sam1004 on Aug 29, 2014
They cheated me with fake promises to start broadband service within a day but still the connections are not activated. i lost Rs.10000/- rupess without internet connection. How irresponsible can one be. They will give fake promises and ideas to sell their product. Even the customer representative doesn't reply properly. They just want to sell their services and customer satisfaction is NIL... CAF no.:17800034821763 Subscriber ID/s :386322933752...
Complaint comments Read comments Complaint category Broadband

Reliance Communications - Full call and sms detail records.

User
 prabhdeep25 on Aug 29, 2014
Sir, I want the full incoming and outgoing call and sms details from july 2013 to aug2014 for the reliance gsm number 8010008702 registered in the name of Nimisha Grover. Reliance has been deducting charges from the balance for unknown services and calls that we didn't subscribe to or made calls to. You can contact me on my number 8512889369 and my email id is: prabhdeep.singh025@gmail.com I hope you'll look and into this matter and provide me details ASAP. Regards Prabhdeep Singh...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance - Wrong recharge not refundable or converted

User
 Scientist Reddy on Aug 29, 2014
I recharged with Special Tariff Plan FRC 43. (I should've known what FRC means!) Now I call up customer care and they say refund or conversion of recharge to any other department is not possible and the talktime for such a recharge is a 'punishable' 0.01 Ruppes. Pathetic as it sounds, they (including the floor supervisor) reassure me that all other companies providing this 'punishable' service will do the same. I think this has to go to TRAI to regulate such miscued transactions to just let go into the pockets of the biggies....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications - Reliance SIM not activated even after one month

User
 Anuradha Sehgal Arora on Aug 29, 2014
Dear Team, I bought a reliance SIM on 3-Aug-2014 from Gurgaon Sector 40. I have submitted all required documents. But It is not activated till date. I am following up with the dealer whose contact number is 9910089237 and email id is rahulruchika3@gmail.com. He told me that there are some issue in activation of the number and this number will not be activated. So he will give me a new SIM in my office premises in Cyber Park(Sector 39, Gurgaon). But till today I did not get anything. Please help. My details are given below: Name: Anuradha Sehgal Reliance SIM: 8882343151 IMSI No:...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications Ltd - Number issue

User
 sachinkakkar on Aug 29, 2014
Dear I have 3 numbers in Relaince GSM Post Paid. now i want to port out all three numbers but company did not port out my numbers every time Please check the status of my problem i also load my problem on public grievance site but you did not any revert of my problem please revert These 3 numbers are 9541171000 9017140700 9541240700 With Thanks Regards Sachin, 9466251662...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Netconnect - Internet Not connecting

User
 soloamigo_1in on Aug 28, 2014
i bought new reliance netconnect+ dongle number : 9376849802 with 10 GB plan. It got activated on 21st Aug 2014 but when i connect it gives error : "The PPP link control protocol was terminated". I registered the complaint with cust. care but no help. I have already given tonnes of call to customer care but i they are all unknowledgeble stupid fellas. I dont know what shall i do now. pls help me in solving this issue if there is any wise and knowledgeble person are there. puneet varma 996033002...
Complaint comments Read comments Complaint category Broadband

Reliance Communications - Reliance Broadband Service Issues

User
 Hardish Patel on Aug 28, 2014
Reliance Broadband Account Number : 378448933913 Complaint No: 223076808 / 223682410 / 223210969 Complaint No. (through portal) : CNM10001414757 The first complaint was registered on 26th July 2014 that our Reliance Broadband is not working. It was been told that there was a fiber cut due to which there is an issue and it would be resolved in max 4 working days, Though 4 days are more, we decided to wait thinking the services would be restored in the time committed. We have been tracking our complaint status with customer care officers as per there provided date and time repeatedly However...
Complaint comments Read comments Complaint category Broadband

Reliance Communications Limited - Mental harassment and Unjustified billing.

User
 Sanchit Makkar on Aug 28, 2014
TO the concerned person, I sanchit makkar, had bought one reliance post-paid net-connect data card few months ago with monthly rental of (730), but after few months of usage i call reliance customer care and ask them to terminate my number (9380197580) because i have stop using it and my all dues were clear till that date . Even after telling them to do so they don't took any serious action against it, and keep on adding next month bill in my previous bills .After keep on calling them again and again they don't even took any of complaint for next one month and keep on sending my unpaid billing...
Complaint comments Read comments Complaint category Internet Services

Reliance Communications Limited - Deactivate my Techzone sms pack and refund my balance

User
 Mohammad MohMumtaz Ali on Aug 28, 2014
Dear Sir, I am trying to contact reliance customer care from last three days but every time i got a voice saying that ALL OUR CUSTOMER CARE EXECUTIVES ARE BUSY. My balance is reducing on almost daily basis with uneven amounts. Even i checked through auto message system that no Value Added Services installed on my phone. Even though they are deducting balance from my account. Details of deductions... 25-Aug-14 VAS USSD Rs.3.00 26-Aug-14 VAS USSD RS.3.00 27-Aug-14 VAS Techzone Rs 5.00 28-Aug-14 VAS Techzone Rs Rs 5.00 + 3 as VAS USSD Mobile Number : 9555357077 Refund...
Complaint comments Read comments Complaint category Telecommunications

Reliance Communications - Deactivate VAS Techzone SMS S

User
 Kunal250946 on Aug 28, 2014
I have never activated any value added services but I don't know why my balance is deduced to 10rs today. I have tried STOP to 155223 but it says that you are not subscribed any VAS packs. So why is my balance deducted. I tried calling customer care but the lines are busy....
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Communications - RELIANCE UNNECESSARY CHARGES BY THE NAME OF VAS

User
 shanu0508 on Aug 28, 2014
I am using two mobile numbers of reliance GSM prepaid, namely- 9650543693(DELHI) 9509044437(RAJASTHAN) In every 9-10 days messages came to my both numbers saying that you have been charged for value added services(VAS), amount charged for VAS Video Store, your missed call alert service have been activated etc... (1) On 18-AUG-2014 at 8:35 a.m. a message came from reliance on my '9650543693' number saying that your missed call alert service has been successfully renewed at Rs.19.00 for 19 days. Actually from years i had not subscribe any missed call service and in the message it is written...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Communications Limited - no network from last few days

User
 hansika sharma on Aug 28, 2014
SIR PLEASE LISTEN CAREFULLY AND VERY SERIOUSLY IT IS EXTREME NOW.YOU KNOW I RAJIV SHARMA R/O 91-92 VIPIN GARDEN DWARKA MORE METRO PILLAR NO-798 UTTAM NAGAR NEW DELHI-110059 IS A SPINE INJURY PATIENT AND 24 HRS A DAY ON WHEEL-CHAIR.IN THESE DAYS I HAVE URINE TRACK INFECTION AND MY FEVER GONE UPTO 103 D.MY PHONE IS NOT WORKING DUE TO NETWORK PROBLEM THERE IS NO ACTION BY YOUR SIDE.SIR I AM UNABLE TO CALL MY DOCTORS OR HOSPITAL.MY HEALTH PROBLEM INCREASES DAY BY DAY I HAVE APPR 4000 RS BAL IN MY ACCOUNT YOU PLS REFUND THAT I ALSO CHOOSE ANOTHER OPERATOR.BECAUSE ITNA NETWORK PROBLEM BARDASHT NAHI.I...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance Netconnect - very slow connection since 2 weeks

User
 benny james on Aug 28, 2014
I have a prepaid reliance netconnect and it was working well. It's number is 9388025762.Whenever I used it, only the green light used to blink and there was no problem with the speed of data transfer. Now instead of the green light only red light blinks. Now the data transfer is dead slow and I am not able to browse any website without any difficulty. I am not able to download anything because of the dead slow speed.Called CC but they are clueless.Give email complaint to netconnect.broadband@relianceada.com but no response from their side and even didnt sent a conformation mail.Their chatting service...
Complaint comments Read comments [1] Complaint category Internet Services

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