Reliance Communications Customer Care

Reliance Communications Customer Care

Reliance Communications Ltd

A Block, Dhirubhai Ambani Knowledge City, Opposite Khoper Khairane Railway Station, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709

Customer Care Phone Numbers and Contacts

Phone:1-800-1003333 (Toll-free number)
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
Fax:+91 22 3038 8005
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)
Satisfactory Rating
1%
Complaints
9886
Resolved
79
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Reliance Communications related photos (839)

Reliance Communications Complaints & Reviews

Reliance Communications - Money has been taken but connect is not installed

User
 Mritunjay Datt Tiwari on Sep 4, 2015
Hi, one day(13/08/2015) an executive(Parvesh +91-8800479263, 7827691749) from reliance came to my door and ask me to get Internet plan and after understanding the plan i was ready to take the connection but before doing this i ask him that how long the total process will take to be done and he says it will take maximum 2 to 3 days to get ready your connection. after that i submit all the required documents along with a check of Rs. 1550. after 3 days I call him to ask the status and he replied that the amount on the check is without service tax so you need to submit it again with correct...
Complaint comments Read comments Complaint category Internet Services

Reliance GSM - Terminate my lost sim 7827979918

User
 dkrupas on Sep 4, 2015
Sir, Please block my no 7827979918 immediately because I have lost my mobile with sim today at 09:15 pm. My details is given. Name-Dharmendra Kumar, Address:T-696A, Gali no-21, baljeet nagar, new delhi-110008. Please Please block my no immediately....
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - False information and fraud

User
 Hemant $ingh on Sep 4, 2015
I have dial no*129# and get to know about offer that i will get 1 gb 3g data for 1 month but when i recharge it i am getting only 600mb for 7 days and when i complaint against them so they are saying it is only given for new customer so why it is shown to me and all other offer are working perfectly but they are saying this is your fault even they are not connecting my call to consumer care executive through 198 if they connect to them after 2 second they say thankyou for calling in reliance i am fed of this no if no solution will come so i will port my no...
Complaint comments Read comments [1] Complaint category Products & Services

Reliance Communications - Balance reduction without usage

User
 21kumaranu on Sep 4, 2015
Hi, This is really sad what's happening now a days our service providers are doing fraud and leaving the customer in the lurch. It has happened to me, I had 150 rs balance but when I was supposed to make some important call then I got message that i have O balance in my mobile because of this i has a loss and unable to guided my parents who came from native. Even I called the customer care numerous time but they disconnected my every call. I again recharged for 10 rs and called the customer care which charged me 3 rs but no result and call went unattended. I have no idea what to do. I cant recharge...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Netconnect - Generating unwanted bills

User
 jijosoman on Sep 4, 2015
Hi, I purchased a reliance USB for home usage & the billing was very high in spite of my non usage of my reliance dongle number - 9387713495.For last 1 year I am facing this billing issues. All the time this service provider want to take my money on unwanted reasons. I am really fed of this connection and want to go for a disconnection for life time.I requested for the disconnection of the connection in last month itself and that too after the very high amount bill payment which was not right.. Even then the disconnection was not done and now I got another bill which has again an amount of which...
Complaint comments Read comments Complaint category Telecommunications

Reliance GSM - Balance deducted

User
 Sandeep644 on Sep 4, 2015
Balance deduction on my mobile number +919905539265 from dated 7th July, 2015 to 4th September, 2015 continuously as a VAS service. I never requested to company for activation such type of service. There is unnecessarily balance deduction made by company....
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - My Balance issues against mobile no: 9312869160

User
 anand kr on Sep 4, 2015
Dear Sir/Madam, I would like to bring this for your kind notification that I am using Reliance CDMA prepaid connection since long time. My mobile no is 9312869160. I really disappointed my account balance, please refund my money back immediately. Today 8AM show my account balance Rs.85.00 I didn't speak that much amount in between to anyone and I certainly found that my balance was showing ZERO on today 1PM. Then I raised a call to your customer care on many occasions to know about my insufficient balance query and they have given a reply that we are not having check your account details and...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance - Billing

User
 ravi grewal on Sep 4, 2015
Mene apna reliance ka number idea me port karwane ko diya tha to uspe port karwane k liye relince service centere ne 50 rs liye or mera number 7 july 2015 ko port ho gya fir se reliance balo ne mere number par rok laga di ki apna balance due h 500 ka mene 600 rs diye 100 extra unhone bola ok h ab clair h or ab 2 months baad fir se relince se rok laga di h keh rahe h apnka 415 rs abhi bhi deme h. . Jabki meme sab bill pay kar diya h. Ye relince bale pese khate h. Or gandi service h. Mera. Relince stor. Chandigarh road jamal pur near bajran books shop. 141001 ludhiana. Pls help us

Ramesh...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - Wrong information & Misbehiviour

User
 praful.rathod20@yahoo.com on Sep 4, 2015
Dear Team,

My Self Praful Rathod I got a continuous call from your executive name Kirti from 8080946067 for porting my vodafone number (8007095911) to reliance CDMA She Explained me Rs 450 billing Plan In Which she told me i will be getting Unlimited STD & Local Calls & Data 3G -1GB & 2G Unlimited On this term i agreed to Port my Number and Submitted my Documents to your Pick Executive, But when i got Verification call and i asked about plan Details, Verification Executive told i Will be getting only 1GB -3G Data no 2G Unlimited Plan facility is not available in this...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance GSM - Didn't get correct 3g data and balance shown in negative

User
 Hitender8bedi on Sep 4, 2015
Mobile no: 9569378896 I had done recharge for 3g net on 29 August with 246 rs. According to plan, data should be 2 GB. But I didn't get that much data, only get around 1 GB. Even my balance account is showing in negative. I had around 260 balance in my account. Then I recharge net pack from *129# (GMN246). I got message that GMN246 has been successfully activated. I registered a complaint with reliance CC. they heared my story and then they said we are putting you call on hold and after few minutes they were disconnected the call. I called them many times. But same thing happened again and...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Smart - Deduction of Rs. 15 against VAS.

User
 VikashThakur on Sep 4, 2015
I have been deducted Rs. 15 against VAS. but when I checked my services I got that no any VAS are active in my number 9608349576. I sent a message "STOP" to 155223 here also I got the same reply that I don't have any VAS. When I am trying to contact customer care agent through toll free complain no. 198, there is nobody to pick the phone. Ultimately I would like to say that after Late Dhirubhai Ambani, reliance telecommunication company is giving worst services. And the government should take a legal action against the Company....
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Netconnect - Billing , Networking , Extra Bill, Very Very Bad Customer Support

User
 mcxtipsonline24x7 on Sep 4, 2015
Sir I using reliance net connect for more than 2 years my number is 9380724932. Dec 2014 i told to activate advanced rental plane for that I paid 1930rs they not activated, bill also not come, after my money is over the bill is generated. For that I ask customer care they told advance rental plane is not activated, then I changed my plane to 999rs unlimited data usage, after I changing my plane the net connect speed is very low, I complain to customer care they told me wait for 48hr but after 15days only they solved my problem for that I made more than 5 complain. I ask my amount for 15 days not...
Complaint comments Read comments Complaint category Telecommunications

Reliance GSM - Refund not done

User
 vidyashreep on Sep 4, 2015
My prepaid balance drop by almost 130 Rs on 25th aug and Bal dopped to zero. I called customer care 198 but not able to reach. When call on next d Next day:said system issue and not provided information. Not even taking complaint. I recharched 70rs again and bal dropped by 43 rs. Please look into this. This the 3rd time balance cut down. Very disappointed. Mobile no 9595658641 Total amt to be refunded 173 rs...
Complaint comments Read comments Complaint category Telecommunications

Reliance Communications - Balance deductions

User
 Arindam Deb Singha on Sep 3, 2015
Sir, my number is 9569269601. There is constant deduction of balance from my number everyday. Everyday my balance gets deducted i write to you and you refund it saying it the service has been deactivated but the very moment again my balance gets deducted. Sir its really getting annoying that evry day u deduct main balance. Sir i request please refund my balance and kindly deactivate all the services that are activated on my number without my consent . Or else I have to port the number as I cant hold on too long with this kind of disguisted service where customer satisfaction is of least priority....
Complaint comments Read comments Complaint category Telecommunications

Reliance Communications Limited - Internet pack validity

User
 Pushpamjha1999 on Sep 3, 2015
On Sep 3, 2015I buy a 219rs unlimited internet pack on reliance no. 8506852643 on 29th august 2015 with validity of 45 days but when I check my net balance on 3rd September it shows last date of net pack is 3rd September 2015 when I call customer care they say we cant help you this is your last date of net pack and when I say registermy complaint against it they say sorry we cant do it. plz help me I want my net balance and validity back. I'm very poor to rebuy it plz help me....
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance - Data balance not credited after successful recharge

User
 utkarshvas on Sep 3, 2015
I recharged my reliance3 dongle on 3/Sept/15 with the amount Rs 999 using my debit card from the reliance site(rcom.in). It said recharge was successful and balance was deducted from my card . Recipt no. AMIR75184981, Transaction Reference Number. 92880327 but when I plugged in the dongle in my computer a message popped up saying recharge was not successful. When I called the customer care they said it will take max 24 hours but when I called again after 24 hrs they said it will take if the balance not credited after 6-7 days call us again. The validity of my recharge is 28 days out of which they...
Complaint comments Read comments Complaint category Internet Services

Reliance GSM - Deduction of balance

User
 singh nirmal on Sep 3, 2015
I am reliance user and have been using the no. 09023234082 for more than 5 yrs. Now my balance has been deducting without using any value added services and my balance has become nil due to which my official work is disturbing meanwhile i got a loan of rs.10 which is also deducted within an hour. Whenever I am calling at cust. Care I m not getting any response from ur side. So now tell me what should i do should port my this no. into another company or lodge a complaint with consumer forum....
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications Limited - Poor speed

User
 tejas2112 on Sep 3, 2015
I am using Reliance Pro 3 wifi dongle from last six months. These guys claim a speed of 14.7MBPS. It makes me LOL. Poor guys...i dont even get a speed of 0.100MBPS. I think it is a total blunder to fool the customers. Even they have put uneducated customer care executives who even dont know how to speak..feel as if i am talking to some illiterate person. Google take 2 mins to open with full network strength. I would strongly advice not to go for it. I have Haier device. Totally waste of money every evening it will make you angry when you are trying to use the device because the speed doesn't...
Complaint comments Read comments Complaint category Internet Services

Reliance GSM - No transaction

User
 Prashantx01 on Sep 3, 2015
Sir I recharge my reliance gsm no. 8471077272 on 31 august around 6-8 pm of rs359 as per I got the msg of customer care that on 359 recharge I get 3g unlimited but I got nothing I .I complained to reliance mobile store but they do nothing so its my request u complete my transaction or else I complain to consumer court Immediately take the action otherwise consumer court will help me My name- prashant Vashisht Contact nmbr- 7042826054...
Complaint comments Read comments Complaint category Internet Services

Reliance - Regarding the Wi-pod wireless connection (9341556044) on the name of Upendra Singh Chahar

User
 upendragcet@gmail.com on Sep 3, 2015
Hello Sir, I want to tell you something, i have taken the wi-pod postpaid connection. But after few days, connection is terminated beacause of these resons: 1. You are a bachelor. 2. You have not a job. But i talk to customer care executives on their tollfree number, they told to me there is no such type of scheme in reliance. So now what i am doing. i have talked many times to reliance customer care executives and i have go to many times to reliance outlet in bangalore they told to me you are a bachelor and you have not a job so we can not give you a connection. Sir please help me...
Complaint comments Read comments Complaint category Internet Services

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