Reliance Communications Customer Care

Reliance Communications Customer Care

Reliance Communications Ltd

A Block, Dhirubhai Ambani Knowledge City, Opposite Khoper Khairane Railway Station, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709

Customer Care Phone Numbers and Contacts

Phone:1-800-1003333 (Toll-free number)
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
Fax:+91 22 3038 8005
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)
Satisfactory Rating
1%
Complaints
9833
Resolved
79
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Reliance Communications related photos (822)

Reliance Communications Complaints & Reviews

Reliance Communications - Internet not working after recharge of unlimited data pack

User
 Gaurav.rmc on Sep 1, 2015
Hi... My reliance mobile no. is 9555711481 I gota message in my mobile about unlimited Internet in ₹359 so i recharged but after doing recharge i only got validity and no data so i call customer care, they say this offer is not workingnow then i said i got message in my mobile that's why i recharged then they said unlimited data will be posted within two days and lodged a complaint. My Complaint no is 237078737. Today they send me this message "Dear Reliance Customer As per SR 237078737 the Benifit has been already posted in your account As per offer" but still i didn't get any data...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance GSM - Internet issue

User
 Laxmikant.b2@gmail.com on Sep 1, 2015
I have a reliance prepaid GSM connection having no-7677117603. I have recharged for internet data pack worth 400 having 6 gb 3g data.now it is going to waste.because from many days internet is not working. Even a single Google page is not opening. I go to reliance city officr but they refused to help days that server is down. i am facing this problem from many days. even i am living in very porsh area of my city. 3g signal is not present. I have to go to roof for 3g signal. But then after Internet is not working in 3g also. My address is- Near kidzee school, steel gate, saraidhela, Dhanbad, jharkhand,...
Complaint comments Read comments Complaint category Telecommunications

Reliance Communications - Data service not started after more than 24 hours of recharge

User
 mknishad on Sep 1, 2015
Hello, My self Markande Nishad -Reliance gsm No-8470054879 i recharge my sim for data service of Rs.42 pack for 200mb 3g data far one week. i received the recharge confirmation massage and service activation massaage "MBBP42 has been successfully activated on your phone"@3.38 PM after one hour i tried to reboot my hand set many times but data service not stared . then i contact to customer care at 198 and log the complain SR no.237142908. Next morning still i was waiting to activate the service then again i call to customer care @198 to get the status of my previous Servive request. I...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance GSM - Recharge not came, amount was paid

User
 Drmf on Sep 1, 2015
Hello sir My relience gsm no is +919528738645. I asked to recharge by 125 Rupees yesterday by online recharge. Recharge was doen on the correct no but balance did not came on my account. Coustomer care is also not supporting. Plz take resolve my problem as soon as possible. transaction id is 3658630 Thanks With Regards Dr. Mohammd Faizan +919536994500...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - R-R Minutes not crediting as per service pack

User
 arunkhare on Sep 1, 2015
I have recharged my CDMA mobile no. 9303118686 (MP & CG Circle) with Rs.4444/- (Rupees four thousand Four Hundred and Forty Four only) on 01/04/2009 for the offer: (Get 500min STD+Local R2R per month on pack Rs. 4444 for lifetime). After recharging, I was getting 500 min (STD+Local R2R) every month regularly and balance minutes were also regularly carried forwarded for the next month, which should be continued till 29/03/2023 as mentioned/ promised by the Company. On 02/02/2015 at 19:05 Hrs when enquired the balance by dialing *226, I have received the message as ", , , , , R2R MIN(HH:MM:SS)-...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance CDMA - Unwanted deduction for vas services

User
 Prashant Bangle on Sep 1, 2015
Sir, my number is- 9373566734(kamptee nagpur-441002, maharashtra), since last 3mnths i am facing problem of deduction of money from my number .A SMS comes from Reliance that you h'v been charged 1.00 rupee for VAS and sometimes 3.00 5.00 for VAS . I want to tell you that i h'v not activated such services.NIether i'v replied to any flash SMS.When i call customer care services they tell you h'v activated VAS and this will never happen in near future but, i was totally misguided by them .I am facing this problem daily.In some occasions my number had been blocked by them also and i was unable to contact......
Complaint comments Read comments Complaint category Telecommunications

Reliance GSM - Sim registration failed

User
 Lucky Krishna Agrawal on Sep 1, 2015
My name is lucky agrawal.my number is 9300934990 c/o narendra agrawal reliance gsm postpaid. my old sim suddenly work stop. so i submit my old sim, and i get new sim on 27.08.15 after all documents submit. i insert the sim every our but i still get the message, sim registration failed. please solve my problem. my alternate number is 8989892490....
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications Limited - Deny to data offer

User
 dr lokesh gupta on Sep 1, 2015
Sir myself dr lokesh I received a message from reliance to offer 3gb net at rs38. on 26 august and I recharge with same day . But I did not get any offer benefit when I tried to contact with reliance customer services they are saying that I didnt get any offer message like that..but I have that offer message still in my inbox .. please do something to punish them so they do not repeat the same in future. . n if I have to launch a fir against them please suggest that. .. thank u...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance GSM - Deduction of balance due to VAS

User
 Abhisharma.96 on Sep 1, 2015
My no. Is 9625698836. Eveyday I receive one pr two messages regarding deduction of balance due to activation of different VAS. I never activate them. Whenever i call customer care for refund and complaint they just tell me that No services are activated without your request. Nothings is happening about my complaint from last 4-5 months. I am tired of calling customer care daily.please see into the matter. Thankyou...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - Pathetic Service - No authority available to response

User
 Ritesh udhani on Sep 1, 2015
With extreme disappointment and anger with Reliance service, I am notifying that the service which Reliance is offering is just Pathetic. Week ago I had agreed to convert my Vodafone prepaid number to Reliance Postpaid as the plan I felt was good. Since yesterday evening My vodafone prepaid number is not working due to MNP request made last week and still my Reliance card is not yet working and not active. Since yesterday evening I have made atleast 25 calls to your customer care numbers (30333333 & 18001003333) after holding for 45 minutes (the longest I could hold manage for the phone to...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - Regarding installation and refund

User
 abhisheksid on Sep 1, 2015
22nd of August, paid Rs2400 for internet installation, Mr Deepak ( sales executive) said will install on 24th Aug, but no response, will call back on 25th and will be done by 25th Aug, followed up for more than 30 times in a day they were saying like will be done in 2 hrs/1 hrs/30 mins by the evening finally they said tomorrow on 26 will be done. Finally they said on 27th that its not possible to install the internet because of some dispute in the area and provided a number for the refund dept, I called them they said will get a call back by the evening but no response till today that is 1st of...
Complaint comments Read comments Complaint category Internet Services

Reliance Communications - Re- Data Net Pack is not working (No resolutions from Customer Care)

User
 Tanii on Sep 1, 2015
From yesterday, i was continuously trying to reach customer care to get resolve my problem. But, i cannot reach them because of this message"all customers are busy on phone". After a long time calling again and again (at least 30-40 times), I get connected with one representative, he said, i activated Voice Data, now you will access it. There is no effect of this solution. Again i tried and posted on social media., then i receive a call, he said add money in your main bal then only you will access, i have done that too. But, still i am not able to access my internet. Can you please give me the reason...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance CDMA - No Network available

User
 Dheeraj bhai dixit on Aug 31, 2015
In saipau areas district Dholpur state Rajsthan pin 328027 There are no any network science 15 days. The reliance cdma service is off 24 hours the costumer is face many problems every days. So please solved that's problem fastest. Other wise we change our network others company network. Regards by-dheeraj dixit saipau Dholpur Rajsthan 328027...
Complaint comments Read comments Complaint category Telecommunications

Reliance GSM - Unfair Balance deductions

User
 harsh6593 on Aug 31, 2015
On 22nd of august 2015 I made a recharge in my prepaid Reliance GSM number for the FTT of 111 and within minutes I see my balance vanish even after making no calls at all. This was not the 1st incident of were there has been Unaccounted Balance deduction. Until now I must have lost more than a Rs 1000/- in these deductions. contacting the customer care was futile and it just increased my hassle and Blood Pressure....
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Communications - Balance deducted for receiving calls

User
 jkhajanchi on Aug 31, 2015
This is to bring to your notice that an amount of rupees 8 has been deducted on two ocassions (rs. 2 and 6)from my reliance no. today. i called customer care and they say that they cant see the information. i request reliance to give me my balance back. pls do the needful and oblidge. m. no. 9529732300...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - Unnecessary deduction of data pack balance as well as main balance

User
 MRIDUL1510 on Aug 31, 2015
I had recharged of Rs 649 3G Pack on my RELIANCE mobile no 9707960043 on first week of August. when i checked the balance on dated 26/08/2015 i got to know that there is zero balance on my data pack and it has deducted the main balance of Rs. 40. Then i called the customer care by dialing 198 from this no and the customer care executive has very poor knowledge about the data packs and she told me that there is no such data pack of Rs 649. She had transfer the call into superior authority and the superior told me that it was there mistake to deduct the balance of data packs. But when i told...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - Balance deduction

User
 prabhuranjan on Aug 31, 2015
Sir, my number is- 9905206452 (ARA, Pincode-802301, Bihar), since last 25 to 30 days i am facing problem of deduction of money from my number .A SMS comes from Reliance that you h'v been charged 1.00 rupee for VAS and sometimes 5.00 for VAS . I want to tell you that i h'v not activated such services.NIether i'v replied to any flash SMS.When i call customer care services they tell you h'v activated VAS and this will never happen in near future but, i was totally misguided by them .I am facing this problem daily.In some occasions my number had been blocked by them and i was unable to contact...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications Limited - Undue bill messages

User
 santoshkumar1982/30 on Aug 31, 2015
I had used data card no 7428109476 upto 24 June 2015. On date 24 June 2015 I call the reliance customer care and given my unwilling for no more use. Then the customer care representative told me to deposit the outstanding amount Rs307/- on the same day and I deposit the same without any delay. Bill cycle of my product was 27 to 26. But reliance repeatedly giving me the message for bill of 27 jun to 26 July and again for 27 jul to26 august. I sent a email to reliance support also but there is no any activity from that side....
Complaint comments Read comments [1] Complaint category Unauthorized charges

Reliance GSM - Dedauction of Complete Balance and Unresponsive customer care The most wrost service provider in country.

User
 Biswajit2050 on Aug 31, 2015
Hello, My name is Basundara Jena and my reliance gsm mobile is 8260818015.Before describe my issues i would like to say that day by day its very painful, irritating, and creating harrasment by using reliance pathetic service.As other operators it has no advance technology to handle customer issues. They still have same traditional customer service and irresponsible customer care excutive. Now i am telling my issues that on 31st aug 2015 i have recharged my account with rs 9 by dialing *129# and i got 100 mb 3g data balance. And after that i have rs 40.77 main balance left in my account. I am using...
Complaint comments Read comments Complaint category Mobile Service Providers

Reliance Communications - Network issue

User
 Prabu David on Aug 31, 2015
I got a reliance wifi data card (Card no: 9381236803) on 5th Aug, till now I’m not able to use the service since I’m unable to connect the wifi internet connection Sometime I’m able to connect it however I can’t even open a Google front page also its taking long time to load. Regarding this network issue I have logged a call with reliance support ( Call no: 236421593 ) the give me the assurance that this issue will be resolved within 3 working days but still now I didn’t received any Call or SMS from your reliance care side. Also not getting a proper response from the customer care,...
Complaint comments Read comments Complaint category Telecommunications

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