Reliance Communications Customer Care
Reliance Communications Ltd
Customer satisfaction rating: 16%
Submit a Complaint
16339
COMPLAINTS

Reliance Communications Customer Care

Reliance Communications Ltd

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Address
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709
Landmarks:Opposite Khoper Khairane Railway Station

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
434
293
1800 3033 5555
[Reliance Network]
117
136


Fax:
Fax:
+91 22 3038 8005
+91 22 303 88005

Additional info
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)

Customer satisfaction rating
16%
Complaints
16339
Pending
9335
Resolved
315
So far so good - The company responded to our notifications and is working on resolving complaints.

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Reliance Communications Complaints & Reviews

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Reliance Communications — Reg_Reliance 4g datacard

 Marapan Thangavel on Aug 26, 2016
I am using reliance Datacard(9380854803) service last one year.Now after upgrading to 4G service received the first bill.The given bill amount not as per the existing@3g plan.and reliance not given any 4 g data plan to me as on date.They have chosen the plan as per their wish and sending the bill to me.
Now 4g service is not working and nt able to contact their customer care....
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — 4g data tariff cheating

 Meljin MJ on Aug 25, 2016
Hi sir/madam,
I am an existing reliance internet user with the dongle no 9390616293, recently reliance stopped cdma services and i was forced to upgrade to 4g with a word that the same plan will be continued even in 4g plan. But now all the tariff has been revised and we are provided with a costlier tariff and are forced to pay costlier bill with higher rentals.

This was a clear open cheating from reliance.They are ready to disconnect the services since they have sold the dongle and don't need existing customers anymore.Please do look in to the issue and provide a solution...
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — 4G plan migration a big cheating by reliance

 ramasundaram1980 on Aug 25, 2016
My number is 9380493415 last month after 9 days of no internet due to migration from cdma to 4 g service finally got a 4g tower and received a message that 4 g modem is ready. same day i called to reliance customer care they told no plan details we received once we got we immediately intimate to customer like that.. after 15 days no mail or call from reliance regarding the plan change without my knowledge they change me to 700 rs 3 gb plan and they itself charged additional 1499 rupees for data usage.. my total bill is 2700...thanks to the higher officials in reliance they framed a policy like if...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Reliance wipod 4g lte

 Tamilselvam2701 on Aug 25, 2016
I bought reliance wipod max for 2000rs 3 months ago. The plan is 999rs 40gb and for 2 months it was ok. Last month they said they are going to disconnect the 3G and going to completely change into 4G (which itself cost to 2700rs) so last i could use the modem and it was too slow but the bill amount is same 1148.50rs. I paid it last week. There they informed me that your plan is changed to 700rs 3gb plan. They never informed me through message or mail. I already consumed 5gb. They itself don't know much much the bill amount will come. I was very much dissatisfied with the services. If such thing...
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Complaint on Reliance communications 4G upgrade

 Ravishekhar Yelemane on Aug 25, 2016
Subject: Complaint on Reliance communications 4G upgrade
--------------------------------------------------------------------------------... />
My Reliance Pro 3 Dongle No: 9379248883


I have been using Reliance Net connect plus since more than 5 years.
From Mar 2011 to June 2015 i was using Netconnect+ (7483170756) with 599/- Plan (5GB Day & 5 GB night)
Then cancelled the Netconnect+ dongle and moved to Reliance Pro 3 with Plan was 550/- (5 GB Day & 5 GB Night) from June 2015

During the month of June month I have got call from...
Complaint comments  Read comments Complaint category Internet Services

Reliance Netconnect — 4G Wifi-hotspot

 Mohammad Mithaiwala on Aug 25, 2016
Hi, I was using 3G service of Reliance where company comes up with new 4G dongle and asked us to switch to new 4G as existing 3G service will be closing soon and you won't be able to use it after a while. so I paid 899/- for new 4G dongle to buy it and was being told that your current plan will remain the same and will not charge anything extra. So in short it was being communicated to me that there would be no changes in your current plan/bills while you convert from 3G to 4G. However after a month they introduced a new plans for 4G without any confirmation or notification they directly changed...
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Adding extra amount as Internet Connection

 vikas_14 on Aug 25, 2016
It's very rediculous, I'm using a basic phone i cannot use Internet in it. Reliance is adding INTERNET CHARGES for 02- months. Please look into the matter. Reliance is a very big company but it is very far from the customer service.

I'm using a basic phone. It's impossible to use INTERNET in it.

It's very hard to earn money but they adding themselves and adding INTERNET CHARGES in my POSTPAID CONNECTION. My mobile number is- 9891447947

in the name of VIKAS SHARMA

Please look into the matter...
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Complaint on Reliance communications 4G upgrade

 ravibabu2015 on Aug 25, 2016
Subject: Complaint on Reliance communications 4G upgrade
--------------------------------------------------------------------------------... />
My Reliance Net connect Plus CDMA No: 9343469286

New Reliance communications 4G SIM No: 8991100004051308883


I have been using Reliance Net connect plus since more than 5 years. I was using reliance CDMA EVDO data card for the past 3 years.999 plan for (unlimited/ 40 GB). My Reliance Net connect Plus CDMA No: 9343469286.

On June/July month for every day I have got call from...
Complaint comments  Read comments Complaint category Broadband

Reliance Mobile — Discrepency on my Bill Amount

 P.T. Madhusudhanan on Aug 25, 2016
T am P.T. Madhusudhanan. Residing at Chennai. My Mobile No is 8695818555. Reliance Connection. My Plan is RGARP499IndTN.

By 14th Oct 2015 I had met with an accident and hospitalized till 4th Nov 2015. 5th Nov 2015 I had discharged from CMC Hospital, Vellore. It wan an Major Accident.

By the month of Nov 2015 end I have requested Reliance Communication people to change my plan from Post Paid to Pre Paid. Suddenly Telly caller person called me and said need not switch over to Prepaid and we have a good scheme for one year. I said already I am sick. So, I do not need but,...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Not responding against my disconnect request

 Saravanan Arappaleeswaran on Aug 25, 2016
I'm the reliance pro3 data card user for the past 4 years. I have lost the network connectivity since last week without proper intimation.
I have been asked to pay and order a new 4G dongle, also I have to get a 4G sim from reliance showroom which is not possible from my end.Because I have bought this pro3 dongle a year back I cant afford to pay again for a new dongle.

Hence I tried to reach reliance customer care for disconnect request but no proper response still.

And from last Monday on wards IVR call itself not reachable...
Complaint comments  Read comments Complaint category Telecommunications

Reliance — Bill Amount Issue on Reliance Data Card

 shail81.kumar on Aug 25, 2016
This is to draw your kind attention that, I have been using Reliance Data Card since Oct 2012.
I had been using Reliance Netconnect Plan: NCPLUS5GB_600 in which maximum charged amount was Rs. 690/- per month. Thereafter, on getting several calls/messages from Reliance and based on their confirmation that my plan will remain intact and would get 10 GB data, then I purchased 4G WiFi device and continued with its services.
But when I received bill (attached) I got to know that my plan has been switched to 4G_1100_5GB. I would like to know, why this plan was changed to current one with...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Reliance Communications — Regarding deduction of call charges . [Resolved]

 ipccnaren on Aug 25, 2016
Respected sir,
I beg to state that the Reliance communication deducted call charge or charge on today morning without any call and without any think activate .
Kindly, take necessary action against the Reliance communication to refund that deducted amount as early as possible .
My Reliance mobile phone no. is 7878851131 .
Thanking you .
Yours faithfully,
Arup Kumar Barat ....
Complaint comments  Read comments [1]Complaint category Telecommunications

Reliance Communications — Reliance wipod device not functioning

 Jis Joy on Aug 25, 2016
I have purchased a Reliance WiFi dongle device on November 2016.The device costed me around 1500/- I was using it till last month eventhough the net quality was not so good. Now from 15th August onwards the device stoppef working and when I called the customer service executive they told me like they have stopped CDMA and and I have to purchase another device and for that I have to pay 2800 additional amount. On 15th August, without knowing this I have recharged for 797/-Rs for 28 days and as per customer service executive, this amount also will be lost if I upgrade the device.

This...
Complaint comments  Read comments [1]Complaint category Broadband

Reliance Communications — 4G Scam

 Goutham V on Aug 25, 2016
They made me to upgrade 4g from pro 3 saying the plans would remain the same and reduced to 3gb per month, and the bloody net was not working during the upgrade process, out of 40used only 4 GB, for tht I need to pay full amount for the bill, customer care is a true, it takes around 55 mins to connect and no proper response . Truly fraud reliance...
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Reliance Communications Upgradation to 4G at the initial, and Change of plan after up-gradation without prior information.

 Jenil Kanani on Aug 25, 2016
I am the reliance customer since last 7 years, I had reliance 350 unlimited plan of 5GB broadband speed and than unlimited 2g speed. The CDMA was shut down and I had to purchase the Wipod of Rs. 2700 and upgrade to 4G. When enquired about the same at the nearest store I was told the same plan would continue whereas, now, the plan has also been changed to a mere 5 GB data usage for the Rs.1100, without informing us. And they have neither given an option to switch off to lower speed plans. While words with customer executive on *355 they simply told me that The system update with this information...
Complaint comments  Read comments [2]Complaint category Broadband

Reliance — Invalid upc code given by reliance

 Nitinpshah on Aug 24, 2016
I had requested for upc as jio is very costly and they have discontinued my plan of 399 with unlimited calls to any number and converted it to 899 monthly billing. I got the code and gave the same to idea and have received confirmation from idea that the code is invalid. My cell number is 9376655599. On talking with the jio customer care they save code is valid. I want to leave reliance. Please help...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Change of 4g unlimited data plan to limited plan without prior intimation

 PDarsh on Aug 24, 2016
I have been using Reliance Netconnect Dongle (No. 9326140370) with 5GB unlimited plan for a monthly rental of Rs.599/-. Two months before closure of CDMA services, I was recommended to upgrade to 4G plan. Before the upgrade of 4G I asked the customer care people about data plans and they clearly told me that it's going to be the same plan that you are using before. And I even got an email from Reliance about the upgrade and plan remaining the same and not to worry about it. I upgraded to 4G and purchased the Wi-Fi pod online. My 4G service got activated on 6 July 2016.

The postpaid...
Complaint comments  Read comments Complaint category Internet Services

Reliance Netconnect — Bad and unreliable services.

 Praveen Aruru on Aug 24, 2016
I hold a reliance net connect dongle and as a part of 4g upgrade I have upgraded recently. I have below complaints with reliance.

1. I had truly unlimited 999 plan. During upgrade to 4G customer care people told there will not be any change in plan. Only on that basis I have upgraded to 4G by buying their WiFi device, but now after finished 20gb data my speed is drastically dropped, and I cannot browse also properly. When I call customer care they only have sorry nothing more.

2. And I got a mail recently with some plans telling to change my plan to any of those or...
Complaint comments  Read comments [3]Complaint category Broadband

Reliance Communications — Upgradation to 4G at the initial, and Change of plan after upgradation without prior information.

 ganashree.rm on Aug 24, 2016
I was previously a customer of Reliance 999 unlimited plan. The CDMA was shut down and I had to purchase the Wipod and upgrade to 4G. When enquired about the same at the nearest store I was told the same plan would continue whereas, now, the plan has also been changed to a mere 5 GB data usage for the same rate, without informing us. And they have neither given an option to switch off to lower speed plans. HENCE RELIANCE COMMUNICATIONS IS RUNNING A HUGE SCAM BY DECEIVING PEOPLE WITH 4G UPGRADATION....
Complaint comments  Read comments [1]Complaint category Broadband

Reliance Communications — Incorrect Bill Amount

 Mithun Dutta on Aug 24, 2016
Relationship No 500007364405 - Complain no 249186683

This email is regarding a complaint about the due payment amount. I have been a regular customer for
reliance and it's been a year I am using this number for.

Please check the bill records, we never crossed Rs.1200 and how come it has cross Rs.160, 000.
Pathetic service from reliance.

Even after raising complaint with the customer service department, I was informed that there's profile
setting and the issue will be resolved but unfortunately I didn't receive any resolution.
Complaint comments  Read comments [1]Complaint category Broadband

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