Reliance Communications Customer Care
Reliance Communications Ltd
Customer satisfaction rating: 16%
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16255
COMPLAINTS

Reliance Communications Customer Care

Reliance Communications Ltd

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Address
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709
Landmarks:Opposite Khoper Khairane Railway Station

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
427
290
1800 3033 5555
[Reliance Network]
114
134



Additional info
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)

Customer satisfaction rating
16%
Complaints
16255
Pending
9305
Resolved
313
So far so good - The company responded to our notifications and is working on resolving complaints.

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Reliance Communications Complaints & Reviews

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Reliance Communications — STD Calls Onnet charges of mobile no-8600151861

 vijay kumar verma on Aug 24, 2016
Hi,

They change my plan with false commitment, thats why my last month bill goes too high.
Every month my bill was near about Rs. 450 to Rs. 500, but due to my plan change with false commitment its goes up-to Rs. 2700/- which is not acceptable. I called him couple of time to customer care but they didn't resolve my query.
I request you to please take necessary action this query. If you have any further clarification call me at 8600151861...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Bill raised for damaged data card that is not working for last 4 months

 v sekar12665 on Aug 23, 2016
My reliance data card no is 9380346262. it is not working since last 4 monhts due to damage condition. i have bought another data card no.9382083241 and using it.when I try to close my previous data card 9380346262 the customer care people told me to wait till 4G roll out and apply for new 4G data card for the damage data card at a very low price since i am using it more than 3 years.I have applied for 4G data card for both numbers and received the same.but activation is not done for 9380346262 because of august 2016 bill raised and the amount payable is 1519/=. my repeated attempts to waive the...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Reliance wipod unauthorized change inplan and billing issues

 vyas92 on Aug 23, 2016
Reliance wipod plan no. 7498803209 was changed without informing me. My Advanced 1yr rental plan converted into normal plan for which I raised an issue and since then my Net connection has been deactivated by THEM in July 2016.Then to they have charged me for July and Aug 16 bill. So I requested to disconnect my ac on 23rd Aug2016. They are asking for the payment for the period for which my wipod was not even working. Billing cycle for august would end on 13 sept. Then also they are asking for full amount against my pro-rata argument....
Complaint comments  Read comments [1]Complaint category Telecommunications

Reliance Communications — Prepaid recharge package not working

 itshimabindu on Aug 23, 2016
Reliance prepaid mobile: 8099599583
1. Reliance recharge I did on Aug 6th
144 500 MB 3G Data+ All Local/STD Calls@1p sec 28 123.22
2. Reliance recharge I made on Aug 22nd
139 Unlimited local calls to Relaince numbers. Validity 90 days.Local Landline calls at base tariff 90 120.86

As per pack 2 which I recharged, reliance to reliance calls must be free for next 90 days. But that is not working.
Talked to customer service.
Their response is since I recharged 144 pack earlier, and its validity is till Sep 3rd. My recharge of 139 pack will...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Reliance 4g plan chance without notice

 Yogeshz on Aug 23, 2016
Dear Sir/Madam,

I availed your 3g service with my existing plan of 999/month. You upgraded the network to 4g and changed my plan without any prior notice!

You changed my plan from 999/month to 1100/month which just offers 5GB data usage! I applied for unlimited connection before 4g was upgraded and during up gradation process, I did not commit to any other plan nor you had any plans listed during that time.

So now you are charging me without my consent and approval to change my plan. This is unfair and unethical. I am ready to pay you my normal rental...
Complaint comments  Read comments [3]Complaint category Internet Services

Reliance Communications — Incorrect Information Given by customer care representatives

 Bryoni D'cruz on Aug 23, 2016
Hi My name is Bryoni D'cruz. I have this number with three for almost 9 years, and have never defaulted in any of my payments, and have always been paying my bills always before the due date. I received a bill of -147, and called on 2 August to confirm my bill amount and was told that I don't have to pay anything and that I'm in credit. I then receive a call on 17 August to tell me I have an outstanding balance of 638 pending to be paid. I did inform them of the bill I received and the confirmation call I made on 2 August. The advisor named Salma Khan, then tells me I received an incorrect bill...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Complaint no 248809196

 Salil K Patel on Aug 23, 2016
Dear Sir, We have forward a complaint that our phones are not working on 12 Aug 2016. We have been continuously calling on 1800 300 8383 and have talked with Ms. Rajeshree, Mr Vinay, Mr Vinayak, Mr Deepak, Mr. Shanshank and they have all promised that your phones will be working by evening today, but has not happened. We have three lines 0265-3052031/32 and 0265-3052454 and we are travel agents and a huge loss have incurred to us due to the non working of phones. Everytime we call they only say that we have forwarded the complaint to the technical team and they shall do the needful. Please let us...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — The bill generating even if cancel the Internet connectio

 Kumarbalagangadhar on Aug 23, 2016
I am r k b gangadhar, requesting the court for taking action towards reliance communication because of the following problem that my reliance data card number is 9347646982, the bill is still generating even if I put the cancelation request for the Internet, so please stop the bill, otherwise let me know how to reach the right court for solving the problem because the reliance communication already they charged extra charge and continueing still to charge ....
Complaint comments  Read comments Complaint category Telecommunications

Reliance Netconnect — Surender my wifi modem

 Raj Krishna Rai on Aug 23, 2016
I purchased a reliance wifi modem 3G 9312456573 for home usage. Please disconnect the same. Please advise the final amount I to to pay so as to avoid any further liability.I want to deactivate my Reliance Netconnect+ because i don't have much use of this connection, & i am not satisfifed with services as well
Call me at- 9958575380
Hope there would be an action from your side....
Complaint comments  Read comments Complaint category Broadband

Reliance Communications — 4G Migration Complaints

 deepaksc83 on Aug 23, 2016
My data card number is 9373651221 and I am using CDMA reliance dongle since 5 years with 40GB plan at Rs. 999. During 4G migration, RCom promised that they will keep the plan and rentals unchanged for existing postpaid customers but after 4G upgrade I am getting only 5GB data at Rs. 1100. Also I am not getting the promised speed as well.

Please take a look at this....
Complaint comments  Read comments [1]Complaint category Broadband

Reliance Communications — Reliance wifi pod 3G

 HariArunPandian on Aug 23, 2016
Hello,

I bought a wifi 3G pod, (which is a 3G datacard) last month (1st of July 2016) for a cost of around Rs.1800 .
It was working fine for 10 days, but since 10th of July there were intermediate problems and on contacting customer care I was told, there is 4G migration happening and it will be fixed in a day. This continued for the complete month of July and beginning of August.
However since 14th August the 3G datacard stopped working.
On contacting the customer care, they said 3G service is stopped and I need to exchange the 3G sim with a 4G sim and also...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Unauthorized changes in Data Pack and Unable to contact Customer case

 Rajivkv on Aug 23, 2016
Hi,

I was using Rel Net connect, as they go for Closing CDMA they have requested me to take GSM SIM and mentioned Same pack will be continued. My Pack is 10GB with high speed and rest unlimited.

Yesterday I have received the bill and they have charged saying 2GB my limit and Extra I have to pay.

Now I am not even able to call CC.

I requested them to close the my Account....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Communications — Reliance Netconnect+ - Emails with threats on taking legal action

 Ekta_goel on Aug 23, 2016
I was using Reliance netconnect+ but cancelled it on 5th May2016 ( I have the email from reliance confirming that my account was deactivated). I paid the last pending bill as well.

On 9th May, I got a 'Demand Notice cum intimation Letter' on behalf on reliance. Recently I got the below email on behalf on reliance. Going by the various threads here, I think it falls under the same scam faced by many. However, I would like to add that the reliance number and relationship number mentioned in the email are not mine and I do not have any payment reminder from reliance for this amount,...
Complaint comments  Read comments Complaint category Broadband

Reliance Communications — Balance deduction

 Aditya Agarwal101 on Aug 23, 2016
Dear Sir, my reliance number is +91 9827355993, i have main balance Rs 127.044 but in evening i see it is left only Rs 122.044. I sent an email but there is no reply for email. I want my balance back since I've not called any body from my main balance.
Kindly solve my problem as early as possible. This is so bad. This behavior is unacceptable for any body. I'm not expecting this at least from reliance.
Thank you....
Complaint comments  Read comments Complaint category Other

Reliance Netconnect — 2g/3g service completely stopped

 brakeshprabhu on Aug 23, 2016
Name : rekha bhat - data card number 9342976502

Mangalore - kannaraka.

Past 2 weeks - not able to connect internet.

When i contacted the customer care, they are saying that they have stopped the cdma services and hence it will not work anymore and i need to get new 4g sim and migrate to new service.... Informed to buy 4g sim and datacard to use this sim (Rs.3000)

I purchased rs.1900 for datacard... Recharged for rs.3000 to get 45gb data.. Currently we are having around 25gb data... What will happen to it...

I will be in loss...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — 4G enabling and no information on plan change

 Natesan Sundaram on Aug 23, 2016
I was having data card with number 9380026184 ( Unlimited Plan with 40GB-Chennai ) for the last few months. On 08.8.2016 I was activated online the 4G wi-pod myself by switching the wi-pod since the other 3g dongle was not responding and i did not informed by any means by the Reliance communications neither by email or even by SMS about its activation of 4g, but, in few days it was not working.
I thought that there was network problem. After a great struggle i got the customer care and complained about the same and forcefully i got my complaint number as 248937253 on 16.8.16 about non-information...
Complaint comments  Read comments Complaint category Broadband

Reliance Communications — Internet speed

 diliph66 on Aug 23, 2016
RELIANCE CHEATS CUSTOMERS.I would like to inform you that I am entitled for 1 GB of 3G Data every month.
Your Billing cycle is 27th of every month till 26th of next month.

Mobile No.:9892820343

I have used only 598 MBs out of 1GB allotted to me for the period 27th July till 10th August 2016.

You have reduced the Internet speed from 3G TO 6 KPBS which is wrong.

This is being done every month.Email sent on 10th August but till date neither problem resolved nor any one has replied to my 5 emails.USELESS ORGANISATION.I am taking up the...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Broadband connection-3G to 4G

 Soye1983 on Aug 23, 2016
Broadband connection no : 9382097086
I was informed through SMS that the new 4G dongle can be purchased for 899. When I try to buy CC said you have to get 4G and then only you can get in the discounted price. The sim reached me only after a month after constant follow up. At this time CC said that the dongle is increased to 1599 and said to me that they will ask the conserned department to contact me as I have brought the 3g dongle 3 months back . After reapeated call to CC they was not response and my broadband got disconnected 2 weeks back . when I ask CC they are saying its now 2699. For...
Complaint comments  Read comments Complaint category Broadband

Reliance Communications — Reliance wifi data card plan change without notification - 9382095917

 kkumar29 on Aug 23, 2016
I brought a cdma wi-fi data card 9382095917 from reliance for rs.1500 with 40gb 999/- plan on 17 march 2016 and no issues till may, and in starting of june i got message from reliance that i need to purchase a 4g wi-fi dongle for rs. 850/- to continue the service hence they stoping their cdma service and upgrading to 4g and from here my problem started.

I called the customer care to check the details hence i purchased a new data card for 1500 and with in 2 month why should i pay again rs. 850/- for new data card. I asked them to provide a 4g data card for free of cost hence i toke...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Reliance 4G - Bill generation and Calculation

 Cnprabhakr on Aug 22, 2016
Hi Team,

Im not sure i want to continue service with Reliance. My reliance data card number is 9381956478.
Im using reliance net connect for past 3 years. But on upgrading to 4G i dont feel like i want to continue the service.The 4G bill for last month is 3100. On what basis you people are allocating 3Gb plan for a number and when was it notified to us. when i called customer care regarding the bill amount they are saying that i have been intimated about the 3GB plan and since you used 2GB extra you have been charged that amount.
You people would have notified us that...
Complaint comments  Read comments Complaint category Mobile Service Providers

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