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Reliance Communications Customer Care

Reliance Communications Ltd

A Block, Dhirubhai Ambani Knowledge City, Opposite Khoper Khairane Railway Station, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709

Customer Care Phone Numbers and Contacts

Phone:1800 100 3333 (Toll-free number)
 (022) 30373333
 (022) 30383333
 (022) 30333333
Fax:022 303 88005
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)
 
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Reliance Communications Complaints & Reviews

Reliance Communications - wrongly debited

User
 nanditasharma180@gmail.com on Apr 20, 2014
Sir' This is to inform u that I have recharged my number i.e 8144222101 with RS 16 for what's app for the period of 7 days . After recharging my number I got the message that facebook is activated for 7 days. After that I started using whatsApp . as usual I have checked my account balance I have seen my account had been debited by Rs 43 . So I called the customer care service to inform them that I have recharged for what's App then how Rs 43 is debited from my account ... the first complaint is that they received my call after 25 minutes .. a very bad service ..!! I called them thrice. two times...
Complaint comments Read comments [1] Complaint category Unauthorized charges

Reliance Netconnect - faulty charges and harassment

User
 urvilz247 on Apr 20, 2014
I availed myself of this services for some months and paid for those respective months. I mentioned to the salesman that it has to be prepaid but after the period is over I did not use it and bills kept generating. I started getting calls regularly from rude ladies asking me to pay to which I explained several times the situation and the fault of sales man yogendra. There is no solution provided. I am still asked to pay. Bills r generated on its own. I dont know what to do Please help. Urvil Patel...
Complaint comments Read comments Complaint category Internet Services

Reliance Prepaid Mobile - Unknown balance deduction..!

User
 Joyjit on Apr 20, 2014
My name is Joyjit das, my reliance mobile no. is 7679044380.I already recharge my no. with 37 net pack, which valid 30 days, for facebook, whatsapp and twitter surfing only..so when i browse them.they (RELIANCE)deducted balance from my main ac.I call reliance customer care several times but there was no response..they said stupid ques that's not related with anything!...so, kindly solved my problem..plzz...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Reliance - Customer services

User
 xz1990 on Apr 19, 2014
Respected Sir Myself . Using my number (8100002144) from 2009. Last one year i'm not getting assistance from your cust care. Last 3 month I am not calling in your general cust care. Appellate authority(Rajiv) said on 14.04.2014 you can call after 72 hours in our general cust care and lunched complained their first. Now come to the point, on 14-04-2014 suddenly I saw a msg regarding C-sat of Safia. After 5 mints I got another msg from 52811, and my blnce deducted Rs 18/- for GPRS services. Several times I called cust care but getting error msg "network busy" and "number not valied"...
Complaint comments Read comments [1] Complaint category Telecommunications

Reliance Communications - Not refunded my money backup, waiting for 5 months.

User
 xyzvishal on Apr 18, 2014
This is to inform that I had reliance broadband Internet and I terminated on end of November 2013. My plan is of quarterly advanced deposit plan, so my balance of Rs1829 is with them. They said we have policy of return back within 45 to 60 days, now 5 months gone they haven't return my money back. I remind them every 10 days but still no action taken. My last registered Complain ID to remind them for this is 3795971294. Please look into the matter and do the needful.
Name : Vishal Bhardwaj,
My Reliance Subscriber ID was: 335258103930
Mobile No: 8010130288....
Complaint comments Read comments Complaint category Broadband

Reliance Communications Limited - Insufficient Balance [Resolved]

User
 naman singla on Apr 17, 2014
Today 17 april 2014, i recharge my reliance gsm no.9041556572 with top up of rs125 and i get rs135 to use..But whenever i make call the error is insufficient balqnce, recharge your number...i call 5 times to customer cqre and they said that our system is out of order so call later...And after five times they put my number in reject list......
Complaint comments Read comments [2] Complaint category Telecommunications

Reliance GSM - Unauthorized reduction in balance after MNP request

User
 dinil.vamanan on Apr 17, 2014
I have raised an MNP request yesterday and from today morning they have made my balance 0, by charging extra and without my consent. Am not able to raise a complaint on reliance customer care as they have blocked that facility on my account number. This pure cheating on indian customers. Mobile number:- 9019138633 Dinil V Bangalore...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Reliance Communications Limited - Unbilled amount exceeding the credit limit

User
 Neerajsharma450 on Apr 17, 2014
Sir/Ma'am My self Neeraj Sharma. Mine cell no. 09018080751credit limit is only Rs1000 but they are generating an unbilled amount of Rs16449 and when i ask them for what they are generating This much amount they told me that you have used internet as the internet pack is also activated on mine cell no. Sir only one question from mine side that if mine credit limit is only rs1000 then how they can cross that limit and without any message or call warning they have generated this much amount and now they are not helping me even their duty is to help the customers and at present they are only Ignoring...
Complaint comments Read comments [4] Complaint category Unauthorized charges

Reliance Communications Limited - Deactivate the VAS CRBT service and refund my money

User
 Manojkumar Suryawanshi on Apr 17, 2014
kindly submit my complaint regarding the activation of VAS CRBT, VAS CRBT subscription without my permission from reliance CDMA. reliance CDMA has activate the following vas services without my permission and deduct my Rs. 30 from my balance. kindly deactivate the following VAS CRBT and refund my money from reliance CDMA. My mobile number is 9325337199 and my name is Manojkumar....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Reliance Communications - not getting network coverage

User
 gargarchit on Apr 16, 2014
SIR, I have a reliance netconnect+ connection, it's no is 9358279548 and I have been continuously facing problem regarding network coverage since 1 month and I have complained many times regarding it but no action has been taken yet some of compliant no are 218149569, 218078596, 219063556, 219008434, 219185774.I request you to look into the matter and now I want to deactivate my no and refund my money which I have already paid for further usage.My contact no is 8979778552. THANKING YOU...
Complaint comments Read comments [2] Complaint category Broadband

Reliance - Problem related to my balance

User
 Raj Mani Dubey on Apr 16, 2014
I have been facing the problem of balance cut without any problem since 4 months. Now they dont Pick my calls and always avoid me and i have proofs againt them so kindly do the needful . My email id is rajlove.dubey@gmail.com and my mobile no is 8882009288...
Complaint comments Read comments [1] Complaint category Telecommunications

Reliance Communications Limited - Broadband Connection is not working

User
 bipin81 on Apr 16, 2014
Sir, Here I want to inform you that there is no any battery backup or inverter at the DLC site from where the broadband & landline phone lines are distribute to my area. So, when the power cut off in my area the phone & broadband connection gets off for long time. I am facing this problem from last 10 days & I have make several complains to reliance customer care & also e-mailed them about this problem.. They have only one answer "It will resolve in 24 hours" but they are not doing for battery backup problem. Please do something... Some of the complain Nos. are...
Complaint comments Read comments [1] Complaint category Broadband

Reliance Communications Limited - Prepaid Mobile balance deducted without proper reason

User
 Mohan Voddepally on Apr 16, 2014
My prepaid mobile no is. 9014184265 and I am using it for past 5 years. I did recharge of Rs.111 on 25-Mar-2014 for main balance and Rs. 76 on 06-02-14 for GPRS balance. I got GPRS balance of 75 MB and I was surfing the net on my phone. It was valid till 15-Apr-2014. I last checked the balance on 15-Apr-14 an there was a balance of 0.14Mb on my phone. Then I immediately stopped using GPRS so as to avoid deduction from Main Balance. Suddenly Reliance have cut all my main balance of Rs. 111 and when I called the customer care, to ask about this, they are saying I MIGHT have used data after my GPRS...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Reliance Prepaid Mobile - Mobile Balance deducted without proper reason

User
 Mohan Voddepally on Apr 16, 2014
My prepaid mobile no is. 9014184265. I did recharge of Rs.111 on 25-Mar-2014 for main balance. and Rs. 76 on 06-02-14 for GPRS balance. I got GPRS balance of 75 MB and I was surfing the net on my phone. It was valid till 15-Apr-2014. I last checked the balance on 15-Apr-14 an there was a balance of 0.14Mb on my phone. Then I stopped using GPRS so as to avoid deduction from Main Balance. Suddenly Reliance have cut all my main balance of Rs. 111 and when I called the customer care, to ask about this, they are saying I MIGHT have used data after my GPRS balance and so they have deducted all my balance....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Reliance Communications Limited - Unnecessary deduction of balance and not updating the documents in the system

User
 atri.ajayauna@gmail.com on Apr 15, 2014
I am Reliance costumer from last 7 years.in between i switched to idea due to network problem in my area and after one year i again switched to reliance in July 2012.Till then i am using my number 9817427878.In DEC 2012 they disconnect my number without giving any reason.After 15 days when i complained they again continue my number.Till that time i have submitted my ID Proof in Reliance office five times but still if i communicate with customer care they used to tell that "you are unverified costumer and not able to provide any information"now they are continuously deducting my balance and refuse...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Reliance - Regarding data card recharge

User
 arundsp on Apr 15, 2014
i've recharged my datacard with rs.849 through online on 27/3/14, but i didn't get the additional 1.2 gb data as per the advertisement in reliance website.i've contacted reliance customer care for more than 5 times, but i didn't get solution to my problem.pls do necessary for me...
Complaint comments Read comments [1] Complaint category Broadband

Reliance Communications - Bill raised without using of data card

User
 Ashok Kumar Gupta on Apr 15, 2014
Hi, I Ashok Kumar Gupta, taken a Data Card from Reliance but that was not used due to coverage issue. It was not connecting as well. I made so many complaints. Every time they asked me to wait for 1-2 months engineers are working but no solution provided. I was getting frustrated to make them calls and asked them to close the connection. I paid Rs. 2250/- as advance and asked them to return the amount but they had not. They raised the bill post close request and now there executive calling me and giving warning for legal case. They are saying either you have to make a settlement or we will make...
Complaint comments Read comments [3] Complaint category Telecommunications

Reliance Communications - customer service lies by Reliance netconnect and bill charged after termination request

User
 mprudhvi on Apr 15, 2014
My user id is 9379631840. Either there is connectivity issue or datacard doesn't get recognized most of the times. Have sent emails to customer care, nodal care, appealate and head services to have the connection terminated and stop the billing. All these customer support personnel do is send a standard reply which doesn't address the user problem, that too after several reminders. One wonders, why to pay service tax as part of the bill! Personnel from Head.services said that on providing the email correspondence with customer care regarding termination request, he'll have the charges waived....
Complaint comments Read comments [4] Complaint category Internet Services

Reliance Communications - wrong validity

User
 chiragkk on Apr 14, 2014
I had recharged for 79 in which I had to get 90 days validity. But. Was given only 30 days after raising two complaints, but reliance care were deaf on their ears no response or solution of complaints. And wen I tried my no. Was blocked. So I could not call them.complaint nos.219057172 a nd 218817058 .plz look in my concern check in photo foroffer sent by reliance to and me and not fullfilled by giving wrong validity...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Reliance Communications Limited - coverage issue

User
 sanjay2com on Apr 13, 2014
Hi, I am facing problem of coverage at my residance E-d:23 new Ashok nagar sector -7 opposite of rajdhani shool from more then 1 year After several complaints the issue does not gets resolve, they keep on confirming the issue has been resolved, I have changed my sim to different hanset issue is the same Please help PH-8595307287 sanjay pandey...
Complaint comments Read comments [1] Complaint category Telecommunications

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