Bajaj Finserv — Misselling & Cheating by Bajaj

Address:	Mumbai City, Maharashtra, 400058
Website:	www.bajajfinserv.in

This is with regards to personal Loan for Rs.5, 00, 000/- which I am availed from you guys in March 2015 and PL Account number 405SAL08457887.

I had also received a communication from Bajaj that there will be 0% Pre closure charges & 0% Partial pre payment charges after 1st EMI.

Today I had sent my person to initiate closure of Personal Loans through my own funds. To my surprise the arrogant female at closure desk Ms Shivlala Ambiket who has " Zero Customer Service Sense" says that Pre Closure charges is 4%.

Is this some kind of joke. This is least expected from a professional organisation like Bajaj. How can you guys go back on your words. Do you guys think this is ethically & morally correct.

If at all I was OK with pre closure charges I would have opted HDFC Banks which offers lower interest rates and flat processing fees of Rs.1000/-. How can you guys go back on something which is USP of your product.

This is absolutely cheating customers. Ensure same is rolled back else I will go to Consumer court and will escalate the issue to RBI. Why do I pay Pre closure charge when I intend to close the loan from my own funds and same was mutually agreed while signing the agreement.

Eve in the Email which I received from Bajaj employees Email ID it was clearly mentioned that Pre Closure charges is 0% that too without any additional condition. This proof is enough for me to take you guys to a task in court and in from of RBI.

Also you guys have clearly mentioned that Standard Chartered Bank Credit card is Free & even here I am being charged Annual Fees. This is utter Non sense. Clear Mis selling.

I also would want a justification from Customer Service Manager.