[Resolved] Bajaj Finserv — Reg. the Cancellation of the Loan - #400ECF[protected] for the Amazon Order #[protected]

Nagalatha Ponnasamudram

from Hyderabad, Telangana

Address:	Ranga Reddy, Andhra Pradesh, 500092
Website:	www.bajajfinservlending.in

I have purchased an order OnePlus 3T ( order no[protected] on 30th May 2017 from amazon.in . An amount of Rs 29, 999 has been deducted from my bajaj finserv emi card. Later, I have cancelled my order by refusing it at delivery.I have got a mail from amazon.in stating that the refund has been processed successfully on 15th June 2017 and the amount should reflect in my account by 23th June 2017.But till now, I see that the amount is not yet updated in the bajaj account and the loan account related to the phone order is not cancelled yet. I request you to resolve this issue on high priority, as the first loan ECS is scheduled at 5th July 2017. I have attached in this complaint the screenshot of the e-mail which I have got from the Amazon customer care. Please do the needful.

Details of the loan account number : 400ECF40994688

Details of the amazon refund reference number : CS[protected]

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Aug 7, 2017

Complaint marked as Resolved

Bajaj Finserv customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2017

Bajaj Finserv Customer Care's response Hi, we have noted your details and will get back to you within 24 working hrs.

Verified Support

Jul 07, 2017

Bajaj Finserv Customer Care's response Dear Customer,

Thank you for writing to us at Bajaj Finserv Lending.

We regret the inconvenience caused to you and assure you of our best services always.

Your service request regarding loan cancellation is currently under process. We request you to allow us an additional 7 to 8 days to resolve your query.

For any further clarifications write to us at [protected]@bajajfinserv.in.

Your feedback is important to us. Please take a few minutes to give us your feedback .
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Yours sincerely
Bajaj Finance Ltd.