Bajaj Finserv — Unethical behaviour & unauthorized credit charges

Address:	Pondicherry, Puducherry, 605001
Website:	www.bajajfinserv.in

Date of Incident : 11/11/2015
Client Number : 14015327

I bought a Samsung LED TV 32 inches - 4100 model on[protected] through Bajaj Finance, Pondicherry. The salesman advised me to take an extra warranty of Rs.198 and i agreed on the same. Meanwhile, i have been paying my EMI regularly and even in advance.

I paid the 6th month EMI and on the same day i received a message saying "An amount of Rs.594 is overdue in your loan A/C NO. 458EWC09879750 . Pay the same + charges urgently and avoid legal action. Contact our Branch.."

I immediately approached the Pondicherry branch and i was informed that they have not deducted the extra warranty amount of Rs.198 since the month of May and hence i will need to pay Rs.198 for 5 months including a fine amount of 150 for 5 months. I was completely shocked, as the mistake was not from my end. I have already agreed to pay the extra warranty amount. The entire mistake lies with the company and its employees, as i can only make payment if you charge me. It is the company's employees who have to be responsible and update systems as per customer's agreement.

They have also recovered extra warranty amount of Rs.198 for 1 month alone from my bank on 28/9/2015.

Moreover, they are not accepting their mistake and advising me to pay the said amount first and later we shall discuss on the same. This is something unacceptable. I am ready to pay the extra warranty amount alone which was left unpaid. But i definitely cannot pay the penalty amount of Rs.150 x 6 months, as the fault lies with your company.

I contacted your customer care regarding the same and i was informed that my card has been blocked due to non-payment of the dues. I am really upset on this injustice which has happened to me.

Please note that till date, i have purchased 5 products using your Bajaj Finserve and have cleared all dues on time and have got the NOC.

Being a valuable customer of yours, i kindly request you to fix this issue by

i) sorting the person who has committed this error.
ii) Charging me only the extra warranty amount of Rs.198 x 5 months
iii) Unblock my card

Looking forward for your soonest reply.