Bajaj Finserv — Worst customer service

Dear Sir/ Madam,

At the outset, please accept our apologies for the inconvenience caused. To help us expedite the process of resolution, could you please share your loan account number and contact details with us?


With regards,

weCare
Bajaj Finserv Lending.

Dear CEO,
This is in reference to your team’s non stop mail & msgs to avail Personal Loan !!!
I always used to avail loan from other financial institutions for any purchases or personal loan .
But 1st time my Sony TV dealer suggested to go through Bajaj Fin Corp while buying my Sony Bravia TV and was good experience .
Than came mailers / sms saying I have 1.27 K pre-approved loan for buying white goods, for which a smart card too wasvsent and eligibility of pre-approved personal loan for 4 lakhs
Later came non calls from Pune office again n again for availing loan... when agreed to take a personal loan of 1 lakh your representative from Panjim, Mr Abhinav Chodankar sent a person by name Mr Amjad to collect documents !!!
He kept the docs for a week and when I followed up for the results, he refused saying I am not eligible for the same as I work for a Real Estate company .
I didn’t come asking for loan to you guys but vice versa !!
In spite of so many calls and smses to return my docs/and blank signed 6 cheque leaves ended in vain and to top it now he stopped answering the calls !!!

I don’t think this is the right way to interact with your prospective customers, in fact you have lost 2 more customers for white goods due to your irresponsible employees attitude ...
Kindly please instruct your person to return my docs/ photo/ 6 blank-signed cheques at the earliest .
From: Bajaj Finserv [mailto:[protected]@bajajfinserv.in]
Sent: 14 September 2015 13:11
To: [protected]@akarrealty.com
Subject: Your loan application with Bajaj Finserv Lending

Dear Sir/Madam,

Greetings from Bajaj Finserv Lending!

We would like to inform you that your application form & documents are submitted for processing of a loan in the name of JYOTILAXMISKURUP with Deal No SF25491032.
The following steps will guide you through our loan application process*.
Step 1 - We will evaluate your loan application form and other documents provided.
Step 2 - On completion of the above, one of our officers will make an appointment with you and visit you to have a personal discussion. This meeting would take approximately 15-30 minutes.
Step 3 - We will then evaluate your application and communicate our final decision. Any conditional approval would be communicated at this stage.
Please note that the speed of processing your application also depends on the support we get from you for clarifications that may be raised by us at any of the above stages. We request your support towards the same or choosing Bajaj Finserv Lending as your financial partner for your lending needs. We do believe that we offer superior product offerings that will best serve your need.

Yours truly,
Bajaj Finserv Lending

*Approval of your loan request is at the sole discretion of Bajaj Finserv Lending and is governed by the terms & conditions applicable to your loan request.
This is a system generated alert and does not require a signature. We request you not to reply to this message. This e-mail is confidential and may also be privileged. If you are not the intended recipient, please notify us immediately; you should not copy or use it for any purpose, nor disclose its contents to any other person.

For any queries, please contact your Relationship Manager or write to us at [protected]@bajajfinserv.in .In case you do not get a satisfactory resolution you can write to our Grievance Redressal team [protected]@bajajfinserv.in

TO WHOMSOEVER CONCERNED,
This is in reference to your team’s non stop mail & msgs to avail Personal Loan !!!
I always used to avail loan from other financial institutions for any purchases or personal loan .
But 1st time my Sony TV dealer suggested to go through Bajaj Fin Corp while buying my Sony Bravia TV and was good experience .
Than came mailers / sms saying I have 1.27 K pre-approved loan for buying white goods, for which a smart card too wasvsent and eligibility of pre-approved personal loan for 4 lakhs
Later came non calls from Pune office again n again for availing loan... when agreed to take a personal loan of 1 lakh your representative from Panjim, Mr Abhinav Chodankar sent a person by name Mr Amjad to collect documents !!!
He kept the docs for a week and when I followed up for the results, he refused saying I am not eligible for the same as I work for a Real Estate company .
I didn’t come asking for loan to you guys but vice versa !!
In spite of so many calls and smses to return my docs/and blank signed 6 cheque leaves ended in vain and to top it now he stopped answering the calls !!!

I don’t think this is the right way to interact with your prospective customers, in fact you have lost 2 more customers for white goods due to your irresponsible employees attitude ...
Kindly please instruct your person to return my docs/ photo/ 6 blank-signed cheques at the earliest .

Regards
Jyotilaxmi Kurup
From: Bajaj Finserv Lending [mailto:[protected]@bajajfinserv.in]
Sent: 26 June 2015 07:27
To: [protected]@akarrealty.com
Subject: Your Experia User ID and Password

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Dear Customer,

Now log in to Experia with your USER ID 14672227 and PASSWORD 21121991 and enjoy offers and alerts along with updates on your loan account with us.

Experia offers the convenience of accessing all your loan details with ease.
About your loan account
You can view your loan details, Welcome letter and track repayment schedule
Pay your EMIs and have the ease of foreclosing your loan with us
Access Statement of accounts, Interest certificates and No Objection Certificates
Service
Update your contact details online without going to our branch
Ask us queries or raise any concerns and track their status
Offers
Apply for pre-approved loans, EMI card, Insurance and other various offers
Refer your friends/ colleagues/family and win exciting gifts


Click here and login to Experia >>


To know your user id and password SMS EXPERIA to [protected] from the mobile number registered with us.

To download the Bajaj Finance Experia App for iPhone, Windows, Android or Blackberry from your mobile. visit http://bit.ly/YVQI8u on your mobile handset. Alternatively, Visit your App Store to download the App. Also sms APP to [protected] to receive the download url


Terms and Conditions apply | Log in using your customer ID/registerd moible number/email ID and password


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TO WHOMSOEVER CONCERNED,
This is in reference to your team’s non stop mail & msgs to avail Personal Loan !!!
I always used to avail loan from other financial institutions for any purchases or personal loan .
But 1st time my Sony TV dealer suggested to go through Bajaj Fin Corp while buying my Sony Bravia TV and was good experience .
Than came mailers / sms saying I have 1.27 K pre-approved loan for buying white goods, for which a smart card too wasvsent and eligibility of pre-approved personal loan for 4 lakhs
Later came non calls from Pune office again n again for availing loan... when agreed to take a personal loan of 1 lakh your representative from Panjim, Mr Abhinav Chodankar sent a person by name Mr Amjad to collect documents !!!
He kept the docs for a week and when I followed up for the results, he refused saying I am not eligible for the same as I work for a Real Estate company .
I didn’t come asking for loan to you guys but vice versa !!
In spite of so many calls and smses to return my docs/and blank signed 6 cheque leaves ended in vain and to top it now he stopped answering the calls !!!

I don’t think this is the right way to interact with your prospective customers, in fact you have lost 2 more customers for white goods due to your irresponsible employees attitude ...
Kindly please instruct your person to return my docs/ photo/ 6 blank-signed cheques at the earliest .

Regards
Jyotilaxmi Kurup
From: Bajaj Finserv Lending [mailto:[protected]@bajajfinserv.in]
Sent: 26 June 2015 07:27
To: [protected]@akarrealty.com
Subject: Your Experia User ID and Password

View this message in your browser
| View this message in your mobile
| Forward to your friends
| Unsubscribe
|

If you are not able to view the content given below properly, please click here


Dear Customer,

Now log in to Experia with your USER ID 14672227 and PASSWORD 21121991 and enjoy offers and alerts along with updates on your loan account with us.

Experia offers the convenience of accessing all your loan details with ease.
About your loan account
You can view your loan details, Welcome letter and track repayment schedule
Pay your EMIs and have the ease of foreclosing your loan with us
Access Statement of accounts, Interest certificates and No Objection Certificates
Service
Update your contact details online without going to our branch
Ask us queries or raise any concerns and track their status
Offers
Apply for pre-approved loans, EMI card, Insurance and other various offers
Refer your friends/ colleagues/family and win exciting gifts


Click here and login to Experia >>


To know your user id and password SMS EXPERIA to [protected] from the mobile number registered with us.

To download the Bajaj Finance Experia App for iPhone, Windows, Android or Blackberry from your mobile. visit http://bit.ly/YVQI8u on your mobile handset. Alternatively, Visit your App Store to download the App. Also sms APP to [protected] to receive the download url


Terms and Conditions apply | Log in using your customer ID/registerd moible number/email ID and password


--
If you do not want to receive any newsletters, Click Here

Bajaj finserv called my dad and offered him personal loan of RS 300000 with additional benefit with a Life insurance cover. His loan account no. Is 404PMT72617148 And unfortunately my dad passed away. And I had to call the Bajaj customer portal which is a hopeless way of communicating to a representative. And I decided to go to Bajaj finserv in Bangalore prestige building 3rd floor. Those bunch of ignorant people decided not to deal with hardworks. Though I showed them the paper where the life insurance premium was availed. They didn't want to look in any further and asked me to write to [protected]@bajajfinserv.in, I decided to write thinking I might find a solution. But nevertheless they were just like the people who don't want to look into the some serious matter and just ask me to go here and there.. and now I decided not to do anything and just wait for them to react. Because they can't do anything I've got all the proof. All I want to say is that please Don't treat your customers this way or you will end up loosing the trust and business. Just for a record I have posted the details of Life insurance document.