[Resolved]  Banaras Stones & Beads — tata photon wifi low speed

Address:

Varanasi, Uttar Pradesh

Dear Sir, I am located in Varanasi. I have purchased Tata photon wi fi on 14.06.14 and my tata photon wi fi no. is [protected] I was told that Tata photon wi fi will have high speed o[censored]pto 3.1 mbps and will work perfectly. But since the day i purchased it i am getting speed of 250 kbps and I am unable to browse the internet. As i am unable to browse there is no question of getting any speed on my second laptop. I have been regularly complaining at you customer care and today an engineer visited me to check the photon wi fi device and I was told that there is no service of Tata photon wi fi in Varanasi. I feel like I am cheated from such a reputed company - when you do not have serice of tata photon wi fi in varanasi then why are you selling it in Varanasi and doing false promise to customers????? I was using BSNL broadband earlier and I got it disconnected only because I invested another Rs. 2400 to purchase Tata photon wi fi so that i can use 2 laptops and my mobile phone through tata photon wi fi So as a customer I demand an explaination why i was fooled to buy tata photon wi fi when you do not have service in Varanasi. I want to return tata photon wi fi and want my money back at the earliest. Awaiting your early reply. Encl: snapshot of speed test for your proof With No Thanks & Regards Shobhit Gupta