[Resolved] Bank Of India — irctc refund not credited to my bank a/c

prasunmukherjee

from Chinsurah, West Bengal

Address:

Hooghly, West Bengal, 712101

Dear sir,

I have booked 2 nos. Rail ticket through irctc website on 31.03.2019 and paid by upi and deducted the money of rs 570/- and 860/- from my boi a/c. Also note, on 06/07/2019 i have cancelled the same ticket and on 07.07.2019 irctc refund the amount of rs. 510/- and 640/- by same payment gateway but till now no amount has been credited to my account. I have also mailed to irctc and they confirmed me that they already refunded the same and suggest me to contact my banker for refund and after that i visit my branch but they are unable to help me and i am also mailed to bank of india customer care several time and also discussed to the customer care representative over phone but till date i am getting any fruitful response from them/boi. Irctc furnished me the below mentioned transaction refund details..

Date of cancellation of e-ticket/date of failure of e-ticket booking:06-jul-2019
Refund processing date:16-jul-2019
1) refund amount:510.0
Cancellation/refund id-[protected]
Bank refund transaction id:rev_[protected]

2) refund amount:640.0
Cancellation/refund id-[protected]
Bank refund transaction id :rev_[protected]

Payment option used : pay using bhim (Powered by axis bank) also accepts upi

I request you to kindly look into the matter and do the needful at the earliest to refund the amount at the earliest.

Thanks & regards,
Prasun mukherjee

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Aug 30, 2019

Complaint marked as Resolved

Refund credited on 30.08.2019

Bank Of India customer support has been notified about the posted complaint.

Aug 22, 2019

Updated by prasunmukherjee Ref. to my earlier details, please note that, IRCTC confirmed me that, they refund the amount and suggest me to contact my bank i.e. Bank of India with RRN Number as below.

Rs. 510/- on 16/07/2019 vide Transaction ID/Order ID : [protected] with RRN No.:[protected]

Rs. 640/- on 16/07/2019 vide Transaction ID/Order ID : [protected] with RRN No.:[protected]

I request your good self to kindly note the above RRN Nos. and request you to do the needful at your end for getting my refund. I am also attached the IRCTC mail copy for your reference.

Aug 25, 2019

Updated by prasunmukherjee Till date no amount refund in my account, I am also submit a letter to my bank branch but I am not getting any refund amount to my account. Please look into the matter.