Barbeque Nation — Food and service is not good

Hi,

I am contacting you in regards to my latest experience of a dine in at your Ambala location on 18-sep-2021

The food is not good also service is very bad this time only, Food taste is not upto the mark and its also not fresh after giving order we have to wait for more than 10-15mins for every item Also bowls are spoons are not availble for main course time we have to wait for it also more than 15mins
This not only made me loose faith in your establishment, it also made me realise that i was cheated and served old and stale food on the day of my visit which impacted my health.
I would like to ask for a full refund of the amount charged to me at the earliest due to this reason.
Please respond at the earliest.