Bata — Bata not providing services

Address:

Panchkula, Haryana

I ordered a pair of shoes from Bata online store size 7 worth Rs 1500/-. I registered a complaint number: 206482 and requested customer care executive that i need one small size, he assured me too that wait for 5 days till that product size:6 of that model reaches your nearest Bata store. As he said i got the mail i went to the Bata store Sec-9 Panchkula that was mentioned in mail. As i was supposed to get small size of same model but the size was not available there... Look i am very much annoyed with this service and now they are asking to take some other model. I don't like variety of shoes you are delivering in Chandigarh, Panchkula region. So, I want the 6 number of same model. As in terms and conditions it is mentioned that replacement can be done. But they are just ignoring and not offering any service.