Bata India — Bata india store giving excuses for redeeming bonus points saying system down

Address:

Pune, Maharashtra, 411007

I had bonus cash point of Rs 100 which were supposed to expire on 24-Jun-2016. I went to the Bata showroom to redeem it during purchase of another item but store refused to accept it. There claim was that their systems are down from past 1 week and will be down for next week.

System down is not customer problem. Bata stores should redeem points even if the systems were down or redeem at a later date.

Moreover, I got my bill done without redeeming the points. After few days I got an sms from bata that you have some number of points from purchase on 24th June.
So if the old bills of date 24-June (on paper receipts) can be added later for the points obtained, why can't Bata redeem the points in the earlier bill.

I request you to look into this matter because this is not a matter of 100 points but of a customer cheating and satisfaction.