[Resolved]  Bata India — BATA SHOES STORE Branch, Mumbai complaint for Ladies sandals

Address:

Mumbai City, Maharashtra

Dear Madam/Sir, I am writing to you ( BATA INDIA LIMITED) to voice my deep dissatisfaction with both the quality of goods materials and better services. My sister-in-Law purchased the pair of Brown thick- Ladies sandal from BATA SHOES STORE Branch, Byculla Bridge, Mirza Galib Marg, MUMBAI-400 008 and Mumbai head office Principal Place of Business, Elysium Mansion, Opp.Cusrow Baug, Causeway, Colaba, MUMBAI-400 001 Cash memo no. 79592 dated 14/08/2014 Article 661-6033 size no.4 and IRs.699+1=700 RS. Only, with a 6 month warranty. Unfortunately, neither quality nor comfort proved to be the case, even though I meticulously followed the instructions for use. But within 2 weeks color its fat and removing the less of sandals.. Then, in mid-trip, the sole stitching of the left both sandals came suddenly loose, causing the whole sandals to literally fall apart. Due to this accident my sister in law was contacted the respective shop immediately dated 29th August 2014; BATA SHOES STORE MUMBAI branch demanded a full refund or replace of sandals. But was absolutely appalled by the way. The shop assistant flatly refused to return the money, saying that the sandals were of different color than at the time of purchase – i.e. they were no longer pure Brown they could not be regarded as the same goods. At my insistence the shop manager was called in; however, he neither was willing to make a refund or replace and even remarked that I should not have bought climbing sands..Last 2 weeks my sister in law suffering the BATA SHOES STORE MUMBAI they told you are the complaint the customer service so I write to this e-mail, and send to reply cc to BATA SHOES STORE MUMBAI head office also bacilli branch. I realize that mistakes happen but in my sister in law case, the fault on the side of the producer was of great seriousness and, in addition to this, the behavior of the staff was inexcusable. I've long been a user of Bata’s products and up until now have always considered you to be an excellent organization. I have every faith therefore that you will do what you can to rectify this situation. I greatly appreciate your consideration and assistance with this request I look forward to your reply Thanks. Yours sincerely, Raees [protected]