Bata India — Cheating by Bata 2nd Time on Handling of Customer Complaint!

Address:

Visakhapatnam, Andhra Pradesh

Raj Today at 3:57 PM To Bata Customer Service Hello All, Today as advised through your email, I went to your Bata Store in Dwarakanagar, Visakhapatnam. To my shock, I was cheated! This is a serious blemish on reputation and credibility of BATA!!! Let me explain... I went to the store. I was made to wait for around 1 hour. I was told that the model is not available despite your email confirming it is available. The store manager or whoever said they have only 2 pieces of the model of 8 size - one a damaged / defective piece and another a display piece. For obvious reasons, I could not accept either. Therefore, they said they are getting a brand new piece of 8 size from Dabagardens store and me wait and cool my heels off. Finally, the salesperson returned with a box and then immediately went into the staff room. For 15 minutes, we did not hear from the store guys. When asked, they said they were opening the box. I fail to understand why it would take 15 minutes to open a box of pair of shoes???? Anyways, they finally came out and presto displayed the shoes in the box. Needless to say, I came in with a serious customer earlier and was promised a replacement. All this secretiveness and whispers did not help and I was suspicious. I checked the box - it was 10/2013. I check the tag on the shoes - it was 10/2014. There were no paddings inside the shoes. It did not look like a brand new piece and was clearly manipulated. I asked the store guys and they told me that is how it was received!!! Does Bata do that with different date tags on the shoes and the box and no paddings inside the shoes? When I questioned the store guys, they appeared very uncomfortable and were clearly guilty of cheating the customer again!!! I caught them red-handed since I do not believe Bata does these kind o[censored]nethical, unscrupulous business malpractices! The store manager was clearly trying to foist on me a damaged / defective piece which he had changed inside the box or probably the display piece in it. That is why the tags were not matching and there were no paddings inside the shoes. He probably thought the customer is an and would not notice - therefore he could cheat me again and again! This level of cheap service to a customer who is coming with an existing and serious customer complaint by foisting another cheating on him is quite disgusting and audacious! Therefore, I refused to take the shoes and left them there! Given this extremely bad experience, I want an escalation to your Senior Vice President and want to provide very strong negative feedback on the worst practices in your Bata stores and the fact that you are taking customers for granted through such business malpractices by attempting to cheat them outright! Please note that I now will not be satisfied with an absolutely brand new set of shoes as replacement but also expect recompense for this horrible experience so that your teams learn the lesson the hard way that it doesn't pay to cheat customers! The only way they will learn this lesson is if it hurts them monetarily. Therefore, I am asking apart from the replacement suitable monetary compensation for this cheating experience failing which I will take you to Consumer Forum Court and put you in the cross-examination and evidence and make you pay dearly! Expect a quick response immediately and today itself! Raj From: Customer Service <in-Customer.[protected]@bata.com> To: Raj Sent: Thursday, April 16, 2015 8:42 PM Subject: RE: Your Concern about Bata Product Dear Customer, Greetings for the day, With reference to your appended e-mail, we would like to clarify you that the store has similar article at present in stock however we can't commit till when stock would be available in the store so request you to visit store at the earliest. Further we would like to confirm you that the article no mentioned in the resolution e-mail, which we have shared with you would be available on the same price. There will be no changes in the price of the mentioned article no. We assure you of diligent service always and look forward for your continued patronage. Kindly note reference no 386916 for all your future correspondence in this concern. Regards Nitesh Ajmera Customer Service Department Bata India Ltd. From: Raj Sent: Thursday, April 16, 2015 7:52 PM To: Customer Service Subject: Re: Your Concern about Bata Product Need clarity. 1) Have you not checked with your Dwarakanagar store whether they have this product? I would hate to go to a store without that knowledge. 2) Since I intend to purchase same model / product, I trust that I will not be charged any differential amount if the price has increased recently? Please confirm. Thanks for your support. Raj From: Customer Service <in-Customer.[protected]@bata.com> To: Raj Sent: Thursday, April 16, 2015 7:33 PM Subject: Your Concern about Bata Product Dear Customer, Greetings for the day. We thank you for being our valuable customer and appreciate your feedback. Further to the information provided by you and feedback from our store, we are happy to extend a 100% replacement for the product. Kindly follow the below procedure for replacement; 1. We will replace with the same product (article number / model) and size if available at the store. 2. If the same product (article/model) is not available in the store (due to non availability of same model, size, color etc) you can avail the replacement with any other product of equal or higher value. The difference of higher value needs to be paid by you. 3. Please note that there is no cash refund. Also, In case of replacement with a lower value item, there will be no refund of differential amount. 4. Damaged product must be submitted to Bata for replacement – mandatory. 5. THE ABOVE APPROVAL FOR 100% REPLACEMENT IS VALID TILL 30th April 2015. Kindly visit Bata Store at No : 37 - 14 - 7A Dwarakanagar Visakhapatnam Pin - 530016 and get in touch with the Store Manager. Please carry a printout of this email or show this email in your smart phone to the Store Manager at the time of store visit for availing the replacement. We assure you of diligent service always and look forward for your continued patronage. Kindly note the details of your complaint for all your future correspondence. Customer Name : Mr. Raj Article number : 854-6771 Complaint No. : CRF386916 Regards Nitesh Ajmera Customer Service Department Bata India Ltd.