[Resolved] Bata India — complaint for poor quality of newly purchased bata make shoe

rohitvyas095

from UDAIPUR, Rajasthan

Address:

313001

I have purchased new bata make shoes on dated 26th nov 17 from showroom situated on this address bata india limited, 218, 219 bapu bazar udaipur rajasthan against tax invoice (Bill copy attach) cm[protected] dated 26/11/17 of rs. 2000/-. I have using this shoe for only two days. Shoe surface started pill off (Photo attach). It seems it is not leather, it is having only layer seems like leather. I am user of bata shoes from last 10 years. But this experience shows bata which known quality products is also giving poor quality product.

Please point wise details.

1) how shoes layer is going within two day use. How come upper layer of leather goes and inside layer seem white. It is clear that it is not at all leather. (Picture clearly shows outer layer of leather and internal layer of white layer)

2) i have registered complaint on bata portal (http://bata.in/bataindia/writetous). but till date there is no response on my queries even after reminder. My complaint is reference number 1017154.

3) yesterday dated 7.12.17 i have visited showroom from where i have purchase this shoe. Showroom manger refuse to change the shoes and also not able to explain the reason of poor quality even he is ready polish the shoes. Is this a way of sorting out the poor quality shoes provided to customer. It is just hiding by polishing the shoes.

I am loyal customer of bata and believe in quality of shoes. I need proper action on this issue so that i can replace this poor quality product.

With warm regards
Rohit vyas

+2 photos

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Jan 14, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

Bata India Customer Care's response Hi Rohit, We apologize for the inconvenience. Request you to share your contact details via in-customer.[protected]@bata.com so we can help you.

Dec 11, 2017

Updated by rohitvyas095 Dear BATA Team,

i have already put my contact details on your email id through my email id [protected]@gmail.com on dated 8th Dec 17.

kindly review and revert

thanks
Rohit vyas

Dec 11, 2017

Updated by rohitvyas095 Poor Reply from BATA witthout going to my complaint

Dear Customer,

Greetings for the day.

We thank you for being our valuable customer and appreciate your feedback.

We would like to inform you that an article evaluation needs to be conducted at our store.

Hence, you are requested to please visit our Bata Shoe Store at 218-219, BAPU BAZAR UDAIPUR - 313 001, RAJASTHAN .

The store manager will evaluate the product basis the concern highlighted by you and extend you the best possible resolution.

Kindly visit the store along with the damaged product before 25th December 2017. Please carry a printout of this mail or show this email in your smart phone to the Store Manager along with cash memo or debit / credit card statement at the time of visit.

Please note that there is no cash refund. Also, all minor defects will be first considered for repair and not directly replaced.

We assure you of diligent service and look forward for your continued patronage.

Kindly note the details of your complaint for all your future correspondence.

Customer Name: Mr. Rohit Vyas
Contact Number: [protected]
Complaint Number: 1019623
Article Number: 854-4523
Claim Number: CRFZ05703

Regards
******** **********
Customer Service Team
Bata India Ltd.

Dec 11, 2017

Updated by rohitvyas095 My reply to BATA again

Dear Sir,

i think you have not reviewed my complaint properly. I again attaching mail in trailing for your understanding of my issue.

i have already visited your showroom and showroom manager is unable to explain the reason of pill off. they are unable to explain why leather shoe having a layer of leather and after leather layer why inside is white layer. this one is not original product and this is fake product they are selling in BATA showroom.

Please explain why how?? upper layer is leather and inside layer is white skin.

they have solution of pill off of leather layer is giving free of charge of shoe polish. is this is Bata company and management is replying to customer complaint. keep selling high price poor quality products and keep giving free shoe polish in the name of repair.

please reply properly so that further action can be taken

thanks
Rohit Vyas