Bata India — Declining healthof BATA shoe.

Address:

New Delhi, Delhi

Managing Director, BATA INDIA, Kolkata. SUB : DECLINING BATA INDIA SHOE HEALTH. Dear Sir, I purchased a MOCASSINO 854-6349 #10, Depl&Plan : 472/4392G Bata pump shoe from your Kashmiri Gate Delhi Bata shop vide cash memo # 16-03-15/1/[protected]. I used this shoe for the first time on 05/05/15 . In this connection listen to my suffering, having purchased a BATA shoe this time . I am a regular user of Bata shoes since my childhood to this age of 69 yrs . I never used any other brand to date . My number since my adulthood has been consistently # 9 . Surprising, this time while trying #9 shoe in the shop, I found it very very uncomfortable & tight which never happened till date in the past . Consequently, I had to go in for a higher #10. Even #10 size is very difficult to push in . Surprisingly, when I wore it for the first time on 5th May 15, I found the new #10 also uncomfortable and it peeled of my skin on the heal on both feet . I am damn surprised by the change in the behaviour of age old Bata Shoes . There is no softness at all . How this change in sizes, needs to be explained by BATA . There is extreme quality deterioration . I talked to some of my colleagues on the issue who told me that they have stopped using BATA shoes any more . I, somewhat tend to believe that Bata management is in know of faulty manufacture either at its own factory or on out sourced facility but is inclined to push the faulty production through its outlets . Management must realise that this is a very serious matter and will have wide ranging repercussions on its image built over many decades . Top management must be worried over this issue, investigate and go to the root of the problemto save age old BATA name . . RN KAPIL. GH-12/4, Paschim Vihar, New Delhi-87. [protected].