Bata India — Fake service after taking money

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mohali

I have buyed shoe after few it go crack i call coustmer they tell will pick and give gift card ref number 235643 it was told me in 7 working it will be done but now when ever i call they tell will take 2-3 days and today its more then 2 month even coustmer care people talk very badly and not able to understand what to do in this case