[Resolved]  Bata India — footwear - diamond-studded

Address:

Mumbai City, Maharashtra, 400072

I recently bought a kid footwear on 14/10/2018. It was a diamond-studded footwear which we took for an occasion. As we wore on that occasion we saw that all the diamond studs were falling off the footwear. We came back from the occasion and took that to the store from where we got (Shop no-2391 in Sakinaka-II) and explained the situation and as expected they started raising hands. At the sales time, they guarantee that all the things are covered as at that point the main motive is sales. When I asked them that I need a replacement they said that it is not covered. They said that you should see what's covered and what's not at the purchase which means when u shop next time we should first get their invoice as all the terms are mentioned behind the invoice. Such a Pathetic way of customer handling. and when I showed that invoice and in which they have already mentioned 60 days replacement then they said u can replace after insulting the customer. I haven't taken the replacement yet but I want to take the replacement of it and I would like to complain about the store's customer service as they cant insult me even if the product is of less value. I would like to know the the effective actions you took on him. Thanks!!