Bata India — Ineffective bata footwear and unresponsive customer service

Address:	Mumbai City, Maharashtra, 400003
Website:	www.bata.in

Dear team,

I purchased footwear worth rs. 1000/- for monsoon season from crawford market store in mumbai. i was provided wrong information by one of your bata seller member that it can be used for all season however it got damaged while using for just one month and can't be wore further again. i had also gone to store again for exchange but they did not listened to me instead they behaved ridiculously and rudely. just imagine yourself at my place and think about how difficulties you had to face and anger if there's no positive approach, respond and service. is this kind of service that you provide. this can have negative impact and can affect your brand image or goodwill and you might loose your customer and decrease in profit.
I and my family wear your brand since 20 years and for the first time i am very upset with the quality of your service. i request you to exchange my footwear or refund my amount, if not, i may take legal actions against your organisation and will lodge a complain in consumer court according to consumer protection act 1986.