Bata India — Item not exchange

Address:

110030

Dear sir,
I am your valuable customer last many years... I have bought bata formal black shoes in your store (RYAN INTERNATIONAL C-7 GROUND FLOOR, MASOODPUR, VASANT KUNJ NEW DELHI 70 ..in date 22/08/16 .I wear shoes only 1 hour in my home for it is comfortable for un comfortable for my foot bcos my foot suffering from pain . And within 2 days i exchange shoes from your Store.They didnot exchange shoes .They told me you wear shoes so i cannot exchange it i told again and again your store staff i wear shoes only 1 hour in my home but your staff can't listen and staff is not friendly, all are rudely behaviour .As company gives 3 months warranty . But ... I m not satisfied.
Customer goes with brand not to pay more.. Just he or she believes it will work for long time...
Please don't break my believe on bata company.
Kindly take action, Or do the needful...
I m waiting for your response what is your action .
Thnx.
My Mob.no.[protected]
[protected]
Email: ssanju.k.[protected]@gmail.com