[Resolved]  Bata India Limited — Defective merchandize

Address:

New Delhi, Delhi

On 29 July 2015 I purchased several items from Bata Showroom, G-15, South Extn Part-1, New Delhi vide Cash memo no. 29-07-15/1/0010 bill amount Rs. 10, 631.50/- which included 01 pair HUSH PUPPIES shoes, 01 pair POWER shoes, 5 pair Hush Puppies socks, 2 pair POWER socks, 01 HUSH PUPPIES Shoe Brush & 01 HUSH PUPPIES Shoe Polish. All the products were in original packing. Shoes were taken trial hence fitting was O.K. However the fitting trial for socks was not taken as it was believed to be of free size and of premium quality. However after reaching home when I wore Hush Puppies socks, it was very ill fitting and after one day only only it became loose like substandard road side vendor socks. I tried two other socks from the same pack. They were also way behind in comfort, fitting and quality. On Customer Care No.[protected] I lodged complaint no. 453808 on 05 August 2015 However on 10 August 2015 I got a mail from Bata “ With reference to the concern raised by you, we would like to inform you that socks, shoe care and foot care products or other non-footwear items are not covered under the replacement policy. Hence we regret that we would not be able to extend the option of replacement of the article”. I am astonished to receive this mail. I opted for HUSH PUPPIES as BATA’s Premium quality products and finding defect in its quality, within one week I reported the matter to customer care. Now I am getting this mail which implies that defective merchandize sold with the premium tag will not replaced or refunded. But Bata’s Claim Policy itself acknowledges that “there can be few exceptions of defective merchandize among the millions we manufacture and sell”. Then why are they selling these defective merchandize with overpriced premium brand tagging? Why should a customer pay full price for these articles when they will be neither replaced nor refunded in full. Why the defective lot is cleared at quality checks, not branded as defective and make blind use of customers faith. I am not at all satisfied with the reply of customer care. I want either the replacement or the refund for defective product. Last year in May-June 2014 also I faced similar issue and that time also it was resolved only after protracted mails and phone calls. I asked Mr. Nitesh from Bata that why don’t you resolve the issue in the first instance instead of harassing the customer and raising the levels of complaints. He assured that I will not face the similar treatment again but sorry to say the trend continues without any improvement. from [protected]@gmail.com [protected]