Bata India — Money return

It’s been 4 months since I placed my order at the store I.e., on 8th July 2022 and I have not received product and they r not refunding my amount also. I have sent n-number of mails and no response and If I call them all that they say is give us 5 working days we will RESOLVE YOUR issues. 5 working days have become 3 months now and I haven’t yet received the payu link for my refund. No idea if they will even return my money. Bloody ###