Bata India — Product not received even after 15 days

Writtika Jana

Sep 28, 2022

Address:

Howrah

Hi, i have placed an order for a women's sandal on 12th Sept, which was supposed to be delivered by 14th Sept'2022.
Till date I have not received my order. Escalation desk is not ready to respond to my calls nor call back. I have been following up every day and they keep my call on hold for 20-25 mins everyday.
It is not possible for me to follow-up.
I request to initiate my refund (Principal 1599+ interest calculated as per govt bank interest rates) as this was a prepaid order.
They are not delivering my product nor giving my money back. I have raised the concern in their customer support and also have mailed them and the escalation desk, yet no resolution has been provided.
Please take strict actions for harassing its customers.

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Bata India customer support has been notified about the posted complaint.

Sep 28, 2022

Updated by Writtika Jana Hi, i have placed an order for a women's sandal on 12th Sept, which was supposed to be delivered by 14th Sept'2022.
Till date I have not received my order. Escalation desk is not ready to respond to my calls nor call back. I have been following up every day and they keep my call on hold for 20-25 mins everyday.
It is not possible for me to follow-up.
I request to initiate my refund (Principal 1599+ interest calculated as per govt bank interest rates) as this was a prepaid order.
They are not delivering my product nor giving my money back. I have raised the concern in their customer support and also have mailed them and the escalation desk, yet no resolution has been provided.
Please take strict actions for harassing its customers.

Would like to take name of GAGAN and NEHA from escalation desk, who are horrible and need to be fired immediately if you want some good for your company!