Bata India — Quality of school shoes

I have been using school shoes since I was a kid and buying school shoes for my kids from Bata ever since they started going to school. This has happened for the first time that shoes got ripped off from around the toe area. When my son arrived home, he told me how embarrassed he felt in school as his shoe had a long cut in the front and his sock was visible from it.

When i reached out to the local store from where i purchased it in Phagwara, they said they cant do anything as it has exceeded the claim period.

I just wanted to know if this is what we are going to face being a lifelong user and a shareholder too!! is there a compromise in the quality of material of the shoes or the company policies??