Bata India — Refund not received. Ref No.- 364209

I ordered two products from bata india website on 27.8.2022 having Order No. BW[protected], both of those were returned and I had to call continuously to get those picked up. Then by the grace of bata, one of the products got picked up and I had to call again for 15 days to get another one picked up. After both the products got picked up, I received refund of one of the products and I am still waiting for another one’s refund.
I have been calling bata since 27.9.2022 for refund and every time I call, I get an answer to wait for 2-3 days and I have been doing so for the past 20 days.
Also, I have been trying to get in touch with their manager but somehow he/she is never available and I have always asked bata’s customer care executives to connect me with their manager and I have always got an answer that “they are not available as of now, they will call you in sometime”. I have also asked me to send me a mail that their will manager will call me in sometime and I am still waiting for their mail as well as their manager’s call since 14.9.2022.