Bata India — Shoes ordered online, payed, never received, refund promised,never received

Address:	Hooghly, West Bengal, 712235
Website:	Bata.in

12.4.2015 I booked and payed by debit card a pair of shoes. Since then despite my repeated complains I only received complain no. Since I complained several times I received # 408793, # 411444 and 420086. In between I also got a letter telling me that refund process had been initiated, this was on 2.6.2015, but the money never came. Only by complaining new complain #. After I wrote my story on facebook Bata send me an email requesting my phone number. This was on 8.8.2015. But my husband fell ill and was hospitalized with a life treathening disease and I was not able to respond immediately. When I send my phone number and explained the reason for the delay after 3 weeks and never heard from Bata again.