Bata India — Two times money got debited from my UPI

Two times money got debited from my UPI
on 11th June i went for BATA showroom
1697 SEC MG ROAD II
9.26 km
2-3-31 M G ROAD
SECUNDERABAD, Telengana, 500003
[protected]

and took a pair of school shoes from the store
First time i made a payment, showroom manager MR. Shirish said amount was not received, i had to make payment 2nd time . Manager said amount made first time will be refunded, but still no update and no refund . He was saying happened with other customers, so still now how much money the manager or the Bata company is looting from customers i dont know . I have registered a complaint in customer care also, they are saying no purchase is also done, i have not ordered anything this year. I dont know what's going on.
Please check and take a closure look which is really a serious thing going on where the money is going .

Thank you.