[Resolved] Bata India — Unsatisfactory & annoying Customer Care

rutvi_mehta

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

I had bought all-season shoes from Bata Shoe Store, Viviana Mall, Thane, on 6th July 2014.

After one day use itself the shoe wore out & so i went to the store to get them exchanged. I have visited the store three times for the exchange and every time the answer i got is that they are out of stock.
Store Visit dates:
1)20th July 2014
2)27th July 2014
3)3rd August 2014 - The owner of the store asked to wait till 20th of August, they think we are fools & jobless here to wait & come back again & again for your bad quality of product & that too with no assurance of getting exchanged on that given date

The Salesman takes my number every time with an assurance to call back in 2-3 days but I have never got a call till date!

The shoes were specially bought for rainy season use & all the season went in waiting for the exchange! i did not spent INR 999/- for this kind of quality of product & even worse customer care.

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Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Aug 12, 2014

Updated by rutvi_mehta I had bought all-season shoes from Bata Shoe Store, Viviana Mall, Thane, on 6th July 2014. After one day use itself the shoe wore out & so i went to the store to get them exchanged. I have visited the store three times for the exchange and every time the answer i got is that they are out of stock. Store Visit dates: 1)20th July 2014 2)27th July 2014 3)3rd August 2014 - The owner of the store asked to wait till 20th of August, they think we are fools & jobless here to wait & come back again & again for your bad quality of product & that too with no assurance of getting exchanged on that given date The Salesman takes my number every time with an assurance to call back in 2-3 days but I have never got a call till date! The shoes were specially bought for rainy season use & all the season went in waiting for the exchange! i did not spent INR 999/- for this kind of quality of product & even worse customer care

Verified Support

Aug 13, 2014

Bata India Customer Care's response Dear customer Thank you for the feedback. We regret any inconvenience caused to you. Please contact Customer Care at our toll free number[protected] or send us an email to customer.[protected]@bata.co.in. In case you have already registered the complaint with us, kindly share the complaint number provided to you. Our customer service team will address your queries related to Bata products, in the best possible manner. Best regards Bata Customer Service

Aug 13, 2014

Updated by rutvi_mehta Complaint number 255418

Verified Support

Sep 05, 2014

Bata India Customer Care's response Dear Customer, we have already sent you an amicable resolution on your email id registered with us. Kindly Check. Thank You.