Bata India — Wrong Product Delivered Online and Rash Behavior of Shopkeeper (Mr Sharath)-Karkhana Store Secunderabad

Address:

Bata Showroom, Karkhana Secunderabad

I have been the customer of Bata since very long. But I am losing faith not only in the product quality but also customer care. I purchased products worth Rs 5000 at your Karkhana store, Secunderabad on 2/10/21 with one item of Rs 600 to be delivered at home in 2-3 days. But a wrong item (color) was delivered at home on 10/12/2021 after 8 days of placing order. Then I tried to call Mr Sharath, the cashier of the store. He has not taken call nor called me back. When I called customer care, they expressed regret as usual and promised to arrange for pick up in 2-3 days advising me to send the images of the product. I did the same immediately on the same day. I wrote a reminder mail also a few days back asking the status of pick up. But there was no reply till date.
On 14th, I applied leave and travelled all the way to your Karkhana Store (20km from my residence) and expressed my displeasure at Mr Sharath who didn't pick up the call that day, for delivery of wrong item and not having pick up till then. He says he would be busy at the counter and may not take calls. He has no regrets of what happened and his behaviour was very rude. He along with another person (may be manager, tall person) were advising me to calm down instead of saying sorry for what happened. Mr Sharath says its not his fault and asked me to contact the persons who did not respond to my mail and the one who sent me wrong product. When I said you all belong to same Bata family and whoever makes a mistake needs to be owned as an organization, he talked very rash with me. I too agree that when I went to the store, I expressed displeasure as it caused lot of inconvenience to me wasting my time and also in the process, mental agony. When I told that I would complain to higherups, he was advising me to do whatever I can.
Its very simple here. When the fault grossly lies with Bata, it has to be apologetic than being rash. This shouldn't be the work culture in the reputed organization. Henceforth, I decided not to purchase any product of Bata as I have number of other options.
Complainant: Dr I Sreedhar, Mob: [protected], Hyderabad