[Resolved]  Bata Shoes — Regarding defected shoes

Address:

Shimla, Himachal Pradesh

Sir, I have purchased shoes from your Bata shop located at Lower Bazar Shimla District Shimla Himachal Pradesh during 08/2014 bearing Model No.[protected]/0148 for Rs. 1399/-. I used the shoes during 10/2014 for the first time after rainy season but with in week the leather of shoes torn and it appeared that plastic coat has been made on leather and these shoes completely damaged with in month and were not worth bearing. Undersigned visited the Bata Shop in Lower Bazar Shimla and met with Manager Sh. Krishan Kumar and he advised me to lodge complaint on customer care[protected] and complaint was also lodged . Undersigned also received confirmation of complaint through e-mail on[protected] but no response was received from your company regarding complaint . I again inquired from customer care and I was told that warranty is only for two months and as such nothing can be done. I used these shoes with in warranty period and action was initiated with in warranty. I again visited the shop at lower bazar Shimla on[protected] and I was told that I entire detail of sale is available with company as the shops are authorized to retain record only for two months. Though the amount is meager but such type of quality of shoes from Bata India is not expected . For years I have been purchasing shoes from road side winders/local made shoes and the quality of these shoes are more better that branded shoes of Bata India. I hope that my complaint shall be look into in a proper way and amount shall be reimbursed to undersigned after inquire from your shop at Lower Bazar Shimla otherwise I will file complaint in consumer court for redressed of my grievance. The Image of torn leather of above shoes is being enclosed. The complaint has already been made on-line to the company and at customer care service but no action has been taken by BATA India Ltd.