Bbdaily — Refund amount not received even after 2 weeks of refund request

I had requested refund of my wallet amount 1000/- to my source account, but they are not processing the refund. Initially I had added the amount to order groceries but bbdaily had not delivered me orders even single time and deducted the amount from wallet. Because of this bad service I requested my money back to my source account as I do not want to continue using bbdaily.