ACT Fibernet — BEAM TELECOM – Worst ISP and pathetic customer service

Address:

Hyderabad, Andhra Pradesh

BEAM TELECOM – Worst ISP and pathetic customer service ( In My opinion )

I have had enough issues and trouble with Beam Telecom over the past 1 month and its getting difficult day by day for me to keep confidence on the ISP who have such worst service that they doesn’t even care to call their customers back and provide a legitimate explanation.

Here is the detail:-

Ticket#[protected]th june 2015)
Ticket#[protected]th july 15)
Ticket#[protected]th july 2015- probably created as i said about suspension)
Ticket#[protected]th june 2015)

Total 3 days – 72 hrs downtime in June.

In July- 5 hours downtime and everytime its their fault but no one cares to call their customers/ or pay a visit to explain what happened.

Customer care rep’s don’t understand any situation and for them everything is resolvable within 24 hrs.
After 24 hrs, they will apologize and offer another 24 hrs.
This will go on…

Transferring to a supervisor takes so much time that you can probably take 2 rounds of a football stadium.
Supervisors ( as they call them) assure in air and has no legitimacy or value of it.

Being an IT engineer, i at times had to work from home and earlier i had told them that if this issue continues i will have to leave/ suspend the connection.
They will call only when the bills are not paid on time but never call when any customer is facing an issue with their services.

Horrible and weird in all ways, Beam is the worst ISP in all aspects.

On 4th July, the Beam technicians did something weird and i lost my internet for 5 hours.
I told the supervisor that if i dont get my connection back then i will leave Beam and will not pay the bills as beam will not compensate for the 3 days downtime, so why the hell will i bother about..
The supervisor said that i will get a call from the tech around 6:30 pm IST and that my issue will be resolved.
No one called..hence i called and asked the to suspend my connection for good.

I work in a company where my company pays back if the client suffers downtime because of our issues.

Cant tolerate such behaviour from a ISP or any service based company.

Improper/ Inappropriate service= No money.

Let them suffer as i did. I know that for any company customers are important. But not for beam.

Regd email id: [protected]@gmail.com.

Take the wires and cables out of my house.