ACT Fibernet — Internet is not working

ACT/Beam Broadband pvt ltd, Hyderabad. This is a prepaid service. Once the customer pays the total amount then they will continue the service for that month. For March month I have not paid the money and not able to reach them via phone[protected] for disconnection. But on March 10 2015 got a call from ACT/Beam for payment I refused and requested for disconnection but the person disagreed for that and said once after the full payment only they will take request for disconnection and at last On march I got message form ACT/Beam Broadband that they are kept my account on hold and they have not providing any service from March 13th 2015(I am message in my mobile.) and I am unable to use the service as well. At last after long conversions with the person Name "ALI" I agreed to pay the money and paid(680/- rupees) on 30th march. They should only charge for 13-days remaining money they have use for next month. but they charged for total month with out providing the service. I had a discussion with many people and each once speaking differently. My main concern is there are may be many people got suffered due false charging of money. This should not happen. More over I am using this connection for more than 3.6 years. Now again they asking for April moth payment and more over I got message on 7th Aprial 2015 that they are unable to provide me the service due Unfeasible Area ACT Fibernet.(I am not sure they are able to provide service from last 3.6 years and now the same area is an unfeasible area for them) Now my kind request is I don't want their service and I want my money which they have charged unnecessarily(with out providing service) and this should not happen to other common man. Apologies if my words are difficult to understand. For more information please mail me and will try to provide for the same. Thanks in advance for your support and help on the same.