[Resolved]  ACT Fibernet — Power Charges

Address:

Hyderabad, Andhra Pradesh

I have a account with Beam Telecom, now known as ACT Fiber. The account number is 132609. I opted for Beam Internet few years ago. If I remember correctly, it was in the year 2009. Since then I had this connection and when i first opted for this connection, a Modem box was installed at my home. The executive, who first guided me through the initial process of the Internet connection, informed me that I would be receiving some kind of compensation monthly or some waive-off in my bill, as power charges. Initially, I thought that Beam billed me after waiving off the power charges. But they never did that. Very recently, in Jan of 2015, I came to know that I was ripped off by Beam all these years. I immediately called up the customer care and even registered a complaint few times. I spoke with a lot people and I was assured that I would be receiving a call shortly, each and every time I call up them. I registered several complaints in the month of Jan. The call back never happened. I have been cheated and ripped by a company which doesn't act on customer grievance. Its an act of breaching trust and I am thinking about legal actions against this company. Is this the way you cheat customers Beam? Is this a professional courtesy? Highly disappointed and disgusted. I thought there would be some kind of resolution for this problem, but you people never care about it. Siva Kumar, Account Number: 132609