[Resolved]  ACT Fibernet — regarding my laptop damage

Address:

Hyderabad, Andhra Pradesh

prabir senapati <[protected]@gmail.com> Aug 6 to info I am an exsting customer of beam having a/c no-683481.my address is 37/B, vengal rao nagar.contact no-[protected].on 30 th july due high power fluctuation through internet cable, my laptop is totaly burnt.my lane cable and jack pin is totally damaged.so i registerd a complain have ticket no[protected].your executive also told me that your vengal rao nagar server also totally damaged.when i took my laptop for repairing they said me that your laptop burnt due to broadband lane power fluctuation.my laptop totally damaged and it is not going to repair.regarding this i already send a mail but no reply till now.so plz tell me who is responsible for this and what can i do?thnx prabir senapati <[protected]@gmail.com> Aug 6 to Nodalofficer Beam Telecom - Nodal Officer <[protected]@beamtele.com> Aug 6 to me Dear Subscriber, Thank you for contacting us, I sincerely apologize for the inconvenience caused on account of service. I am looking at your complaint personally and will ensure it is resolved without any further delay. Our team member will contact you shortly for an appointment and subsequent action. Thanks and Regards Nodal Team. prabir senapati <[protected]@gmail.com> AttachmentsAug 14 to Beam still i did not get any information regarding my laptop damage due to HIGH VOLTAGE THROUGH LANE CABLE.here i attached the service centre recipt copy.i am waiting for your reply .plz consider my problem and tell me again who is responsible for my laptop damage.hope you reply soon sir.once again thnx sir for your reply in previous mail. Attachments area Preview attachment img006.jpg Image img006.jpg prabir senapati <[protected]@gmail.com> AttachmentsAug 14 to Laba Attachments area Preview attachment img006.jpg Image img006.jpg prabir senapati <[protected]@gmail.com> Aug 22 to Beam hello sir, this is to infom you that i went to the lappy repair shop yesterday to get the estimated cost of my laptop damage.but they told me that all the parts like hard drive, motherboard, ram and all other parts are fully burned.they are not in repairble condition and even they told that if we purchase new parts it is also not working because my laptop is a dead box only.so kindly send your expert team to check my laptop and decide what is its estimated cost and reimburse me as soon as possible.thnx waiting for your reply. Beam Telecom - Nodal Officer <[protected]@beamtele.com> Aug 23 to me prabir senapati <[protected]@gmail.com> Sep 9 to Beam hello sir, 1 month passed.still i did not get any response from you except one mail.time is valuable for you as well as for me.hope you understand my problem.one successful company is always for his or her customers.as a consumer i want my problem to be solved.reply me as soon as possible.thnx PRABIR KUMAR SENAPATI. prabir senapati <[protected]@gmail.com> Sep 10 to Laba prabir senapati <[protected]@gmail.com> AttachmentsOct 20 to Beam Attachments area Preview attachment notice prabir.docx Word notice prabir.docx prabir senapati <[protected]@gmail.com> Attachments7:40 PM (36 minutes ago)